--- title: "Find the crew and volunteers who work your events | Ticket Fairy Guides" description: "Search everyone who has worked or volunteered at any of your events in one People list, and see how many shifts each person worked and whether they turned up. Add their skills and confirm their age for shifts that need one. Fai suggests skills from the shifts they worked, and nobody is rated." canonical: "https://www.ticketfairy.com/guides/find-the-crew-and-volunteers-who-work-your-events" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Find the crew and volunteers who work your events Crew and volunteers # Find the crew and volunteers who work your events You run event after event, rebook the same bar staff, stewards and volunteers, and want to know who turned up last time before offering a shift. One list across all your events shows every person's history from their own shifts, so rebooking your best people takes a search instead of a spreadsheet. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 5 minutes - [Open People](#step-1) - [Search for a person](#step-2) - [Open their details](#step-3) - [What their shifts show](#step-4) - [Add their skills](#step-5) - [Confirm their age](#step-6) ## Before you start - You are an owner, admin or producer of the brand. 1. ## Open People In the sidebar, select your brand, then **Event Operations**, then **People**. **Note:** Everyone who is crew, a volunteer or on a shift at any of your events is listed once, whatever event they worked. Each shows their number of events, the latest one and what their shifts show. ![The People list for a brand, with each person's events, whether they are crew or a volunteer, shifts worked, turn-up rate and skills](https://www.ticketfairy.com/embeds/posters/marketing-brand-people--people.png) *Everyone who works your events.* 2. ## Search for a person Enter part of a name or an email address in **Search by name or email address**. **Note:** The list shows 50 people a page. Use **Next** for more. 3. ## Open their details Select the person in the list. **Note:** The panel shows **What their shifts show**, their skills and age, their My shifts link, their documents and food needs, their upcoming shifts and every event they worked. ![Person panel for a volunteer, with twelve shifts worked, skills Fai suggests from them, her age, My shifts link, documents and events](https://www.ticketfairy.com/embeds/posters/marketing-brand-people--person.png) *Everything about one person, across your events.* ## What their shifts show **Shifts worked** counts the shifts they checked in to, and **Hours worked** adds up the time from check-in to check-out. **Turned up** divides the shifts they worked by those shifts plus the ones they were marked as not arrived for. **Missed or canceled late** counts those not-arrived shifts and the times they said they can't make it less than 48 hours before the start. Every figure comes from their shifts across your events, and nobody on your team rates them. 4. ## Add their skills In **Skills**, enter a skill and select **Add**, or select one of Fai's suggestions, then select **Save skills**. **Note:** Fai suggests the teams and roles they worked most. A shift that asks for a skill is offered only to people who have it. 5. ## Confirm their age Optional: Enter the age in **Confirm they are at least**, select **Confirm age**, then confirm. **Note:** Only confirm an age when you've seen their ID or date of birth, and we keep your name with the confirmation. You can confirm an age from 14 to 25. ## Or have it done for you Fai searches your brand's People, reads you a person's events, shift history, skills and age, and adds skills or confirms an age after you confirm. ### In your dashboard, with Fai ``` Who has worked the bar at our events and always turned up? ``` ## Questions you might have **Where does the People list get its people from?** From your events' Crew and Volunteers sections and from people added straight onto a shift. You can't add people by hand here, and each email address counts as one person. **Can I see someone's date of birth?** No. We only keep that they're at least a given age, who confirmed it and when. People can also tick that they are old enough when they accept a shift with a minimum age. **How many skills can a person have?** Up to 30, each under 60 characters. A skill such as Forklift license also covers a shift that asks for Forklift. **Who can open People?** Owners, admins and producers of the brand. The list shows people's names, contact details and shift history across your events, and we keep a note every time someone opens it. **How do I book someone I found here?** Select **Open Shifts** beside one of their events and add them to a shift, or offer them an open shift from the Offers view of Shifts. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Offer open shifts on your event rota to crew and volunteers](https://www.ticketfairy.com/guides/offer-open-shifts-to-your-crew-and-volunteers) - [Give your event crew one page for all their shifts](https://www.ticketfairy.com/guides/give-your-crew-one-page-for-all-their-shifts) - [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) - [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours) - [Give crew meals at your event meal desk](https://www.ticketfairy.com/guides/give-crew-meals-at-your-meal-desk) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)