---
title: "Find your event emails and templates from the previous Messaging pages | Ticket Fairy Guides"
description: "See the emails and texts your team sent or scheduled to ticket holders from the previous Messaging pages in Messages, with their results, send one again, and find your email templates and Mailchimp list in their new places."
canonical: "https://www.ticketfairy.com/guides/find-your-emails-and-templates-from-the-previous-messaging-pages"
---

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2. [Guides](https://www.ticketfairy.com/guides)
3. Find your event emails and templates from the previous Messaging pages

Email, SMS and marketing

# Find your event emails and templates from the previous Messaging pages

Promoters and venue teams who emailed their buyers from the previous Messaging pages have months of sends and saved templates there. Messaging brings that history in beside everything new, so the doors email from last season is one search away.

See the emails and texts your team sent or scheduled to ticket holders from the previous Messaging pages in Messages, with their results, send one again, and find your email templates and Mailchimp list in their new places.

For:  Teams moving to Messaging from the previous Messaging and Email Templates pages

Takes:  4 minutes

- [Open Messages](#step-1)
- [Find the message](#step-2)
- [Open a sent message](#step-3)
- [Select Duplicate to send it again](#step-4)
- [If it is scheduled, change it on the previous page](#step-5)
- [Find your email templates](#step-6)
- [Optional: Open the previous Messaging page](#step-7)

## Before you start

- You're an owner, an admin or a marketing team member of the brand. Messaging is part of every plan.

1. ## Open Messages

   Go to your brand, select **Messaging**, then **Messages**. The emails and texts sent or scheduled from the previous Messaging pages of your brand and its events are listed with everything else, marked **From the previous Messaging page**.

   **Note:** They are brought in the first time someone on your team opens Messaging, and a note at the top of Messages says so while it happens. Every email or text sent from the previous pages after that appears here straight away.
          ![Ticket Fairy Messages saying emails and texts from the previous Messaging page are being brought in, and rows marked From the previous Messaging page](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--messages-from-previous-page.png)    Messaging, Messages.
2. ## Find the message

   Enter a name or subject in **Search by name or subject**, or choose the event above the list. A message from the previous page is named after its subject, and a text after its first words.
3. ## Open a sent message

   Select the message. It shows who sent it and when, the group it went to, its words, and **Results** counted the same way as for every other message.

   **Note:** A message from the previous page stays as it was sent, so it can't be changed or sent again as it is.
          ![Ticket Fairy email sent from the previous Messaging page, with who sent it, its results and Duplicate](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--previous-page-message.png)    Messaging, Messages, an email from the previous Messaging page.
4. ## Select Duplicate to send it again

   Select **Duplicate**. A copy opens as a new draft in the plain editor with the same event and words, ready for you to change, check and send.

   **Note:** Where the previous page sent to a group Messaging doesn't offer, such as orders on hold, the copy goes to everyone with a ticket until you choose another group.
5. ## If it is scheduled, change it on the previous page

   Select a scheduled message from the previous page. The previous Messaging page of its event opens, where you cancel or replace it before it goes out.
6. ## Find your email templates

   Select **Templates**. The templates from the Email Templates pages of your brand and its events are under **Emails** and **Gift certificates**, and the switched-off ones under **Switched off**.
7. ## Optional: Open the previous Messaging page

   Select **Settings**, then **Open previous Messaging page** under **Previous Messaging page**. It shows the emails your brand sent from there, with their results.
          ![Ticket Fairy Messaging Settings with text messages, sending preferences and Open previous Messaging page](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--messaging-settings.png)    Messaging, Settings.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai, the assistant inside your dashboard, can list the messages sent from the previous Messaging pages with their results, and copy one into a new draft. She shows you the draft before you check and send it.

### In your dashboard, with Fai

Find the emails we sent for \<EVENT NAME\> from the previous Messaging page, show me how each did, and copy the best one into a new draft for \<NEW EVENT NAME\>

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Questions you might have

Where did Email Templates go in the menu?:  Your email templates are under **Templates** in Messaging, for your brand and for each event, and the old Email Templates addresses open them there.

Will a message from the previous page be sent twice?:  No. Bringing it into Messages only lists it, and a scheduled one still goes out once, from the previous page, at its time.

Where is Mailchimp now?:  Under **Settings** in Messaging, for your brand and for each event, if you're an owner or an admin and your dashboard shows Mailchimp.

Why don't I see my old messages yet?:  They are still being brought in, and the note at the top of **Messages** says so. Open Messages again in a few minutes and they are listed.

Are test emails from the previous page listed?:  No. Tests and canceled scheduled emails are left out, because they never went to your buyers.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)
- [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/guides/email-or-text-your-fans-and-ticket-holders)
- [Manage one event's emails and texts in Messaging](https://www.ticketfairy.com/guides/manage-one-events-emails-and-texts-in-messaging)
- [Reuse email, text and gift certificate templates across your events](https://www.ticketfairy.com/guides/reuse-email-text-and-gift-certificate-templates)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers)
- [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/guides/save-the-emails-you-send)
- [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email)
- [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page)
- [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails)
- [Review the messages Fai suggests for your events](https://www.ticketfairy.com/guides/review-the-messages-fai-suggests-for-your-events)
- [Send automatic messages before and after every event](https://www.ticketfairy.com/guides/send-automatic-messages-before-and-after-every-event)
- [Set quiet hours and a weekly marketing limit for your events](https://www.ticketfairy.com/guides/set-quiet-hours-and-a-weekly-marketing-limit)
- [Get your own text number for marketing texts about your events](https://www.ticketfairy.com/guides/get-your-own-text-number-for-marketing-texts)
- [Give your promoters artwork to post about your event](https://www.ticketfairy.com/guides/give-your-promoters-artwork-to-post)
- [Tell ticket holders where your event is](https://www.ticketfairy.com/guides/announce-your-venue-location)
- [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events)
- [Build a website at your event's link](https://www.ticketfairy.com/guides/build-a-website-at-your-event-link)
- [Offer hotel and flight bookings on your event site](https://www.ticketfairy.com/guides/offer-hotel-and-flight-bookings-on-your-event-site)
- [Connect your own web address to your event website](https://www.ticketfairy.com/guides/connect-your-own-web-address-to-your-event-website)
- [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/guides/take-enquiries-and-rsvps-on-your-event-website)
- [Let Fai improve your event website](https://www.ticketfairy.com/guides/let-fai-improve-your-event-website)
- [List your events on your website](https://www.ticketfairy.com/guides/list-your-events-on-your-website)
- [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/guides/protect-hide-and-redirect-pages-on-your-event-website)
- [Translate your event website](https://www.ticketfairy.com/guides/translate-your-event-website)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)

### Tips for selling more tickets

Practical advice from working organizers, and every new guide as it is published.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)