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Your brand and team

Find your way around the home page of your event dashboard

New promoters and venue teams land on Home first, and it is built to get a first event on sale fast. It suggests first steps for the kind of events you run, puts the jobs you do most often one click away, and replays its tour whenever you want it again.

Use Home in your event dashboard to follow first steps chosen for the events you run, start common jobs such as issuing guest tickets from Quick Actions, and replay the tour.

For
Getting started in the dashboard before your first event goes on sale
Takes
5 minutes

Before you start

  • You can do this with any Ticket Fairy dashboard login. The Quick Actions you see follow the role you hold on each of your events and brands.
  1. Open Home

    Select Home at the top of the sidebar. On a new account, Your first steps sits above Manage Events, Manage Brands and the Quick Actions list.

    Note: The welcome takes a minute to prepare after you sign up, and We're getting your dashboard ready. This usually takes less than a minute. shows in its place until then.

    Ticket Fairy dashboard home with the Your first steps welcome for a club promoter, its organisation type and five suggested steps
    Home, Your first steps.

Your first steps

The welcome is built from what you told us when you signed up and from what your organisation publishes online, and the links at its foot name the pages it read. The badges show the kind of organisation we think you are and the events you run, and three to five cards below suggest where to start. Some kinds of organisation also get Ask Fai to set it up with you, which opens Fai with your question already typed, or Book an onboarding call.

  1. Select a first step

    Select a card under Your first steps, such as Create your first event. A card with the arrow icon opens that page of the dashboard, and one that needs a brand sends you to create one first if you have none.

  2. Correct the kind of organisation you run

    If the badge is wrong, select Not quite right? and choose the closest match in What best describes you?. The cards change to the first steps for that kind of organisation.

    Note: Choosing a type swaps the suggestions made for your organisation for the standard steps for that type.

    Ticket Fairy Your first steps welcome with the What best describes you? choice open under the badges
    Your first steps, Not quite right?
  3. Start a common job from Quick Actions

    Select a card in the Quick Actions list beside Manage Events and Manage Brands, such as Issue Guest Ticket. A card with the arrow icon opens another page, and the others open a dialog on Home.

    Note: The list only offers a job when your role allows it on at least one of your events or brands, so a promoter sees Copy Promoter Link and View My Sales instead of the owner's jobs.

    Ticket Fairy Quick Actions list for a brand owner, from Issue Guest Ticket to Import Network Pixel
    Home, Quick Actions.
  4. Choose the event the job is for

    In the list that opens, choose the event or brand the job is for. The dialog or page for that job opens next, already set to what you chose.

    Note: On an account with no events yet, the list says You don't have any events yet. Select Create Event to make your first one.

    Ticket Fairy Issue Guest Ticket window asking which of three upcoming club nights the tickets are for
    Quick Actions, Issue Guest Ticket, Choose an event to continue.
  5. Replay the Home tour

    Select Tour the Dashboard in the sidebar to walk through Home again. The tour highlights each part of the page in turn, and you can skip it at any point.

    Note: Other pages with a tour show their own tour button in the same place, named after that page.

Or have it done for you

Fai, the assistant inside your dashboard, can take you to the page behind any first step or Quick Action when you say what you want to do. Hiding the welcome and correcting your organisation type are done on Home in the dashboard.

In your dashboard, with Fai

Take me to the page where I set up a weekly series of club nights

Hide the welcome

Select the cross at the top right of Your first steps, then Hide it in the confirmation. The welcome stays hidden on every device, and the tour and Fai are still there when you want help.

Hide the welcome on Home in the dashboard.

Questions you might have

Why don't I see Your first steps on Home?
The welcome appears on accounts created through sign-up, once we have finished preparing it, and it does not come back after you hide it. Everything it suggests is still in the sidebar, and Tour the Dashboard walks you through Home.
Where do the suggestions come from?
From what you told us when you signed up and from what your organisation publishes online, such as your website. The links at the foot of the welcome name the pages it was based on, and Not quite right? corrects the kind of organisation if we got it wrong.
Why are some Quick Actions missing?
A card only appears when your role lets you do that job on at least one of your events or brands, or when you have no events yet and the job can start your first one. Guest tickets, messages, invitations, tracking links and promotions are also left out for events that are cancelled, while View Orders stays for them.
Can I get the welcome back after hiding it?
No. Once hidden it stays hidden on every device. The tour in the sidebar and Fai are there whenever you want help getting started.
Can I use the dashboard in another language?
Yes. Select your name at the foot of the sidebar, select the language shown in the menu and choose one from the list. Your first steps switches to that language once its translation is ready.
Can someone from Ticket Fairy walk me through the dashboard?
Yes. Select Book now beside Need help? at the top of Home to book an onboarding call with the Ticket Fairy team.

Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

No setup fees. No required monthly ticketing fee. No credit card required.

Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

Book a demo

See how Ticket Fairy handles your tickets, on-sale and event entry. Pick a time that suits you.

45-Minute Video Call
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