--- title: "Freeze, cancel or change the limits on an event team's Vault card | Ticket Fairy Guides" description: "Freeze a Vault card your event team spends with, unfreeze it, cancel it for good, change its spending limits or where and when it works, rename it or link it to the event it pays for, all from the card in Vault." canonical: "https://www.ticketfairy.com/guides/freeze-cancel-or-change-a-vault-card" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Freeze, cancel or change the limits on an event team's Vault card Vault and Capital # Freeze, cancel or change the limits on an event team's Vault card Production and tour managers need to stop a lost card in seconds and raise a limit before a big supplier order. You can freeze or change each Vault card, or link it to an event, from the card itself, so you keep control of event spending without issuing new cards. Takes: 5 minutes [Watch the video: Freeze, cancel or change the limits on an event team's Vault card](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/freeze-cancel-or-change-a-vault-card/a6c4f812c2edf19056c704b19ef087ca9e30e7f9b5c34f4ef60767fd37272835/894b11a429aa6fb4/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-freeze-cancel-or-change-a-vault-card-894b11a429aa.vtt) ***Watch how it's done** 3 min 16 s, with captions.* - [Open the card](#step-1) - [Freeze the card](#step-2) - [Check the card is frozen](#step-3) ## Before you start - You're an owner on the brand. Ticket Fairy support can see a card's controls but can't change them. - The card was issued from your brand's Vault, as Let your event team spend with Vault cards shows. 1. ## Open the card [Play from here](#guide-video) Open **Vault**, select **Cards**, then select **View** on the card's row. **Card information** opens with **Manage this card** under the card. **Note:** The card's status says what it can do now, such as **Active** with "The card can be used." ![The Vault Card information for an active card, with Manage this card showing its status, name, spending limits and linked event](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--card-details.png) *Vault, Cards, a card opened from the list.* 2. ## Freeze the card [Play from here](#guide-video) Select **Freeze card**, then **Freeze card** in "Freeze this card?". Payments with the card are declined until you unfreeze it. 3. ## Check the card is frozen [Play from here](#guide-video) Read the status: it says **Frozen** with "Payments are declined until you unfreeze it.", and **Unfreeze card** replaces the freeze button. ![The Vault Manage this card for a frozen card, with Unfreeze card and Cancel card](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--frozen-card.png) *Manage this card, after the card was frozen.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can freeze, unfreeze or cancel a card, change its limits and controls, rename it and link it to an event. She names the card and the change and asks before each one, and you may still need to confirm it's you in Vault. MCP and the command line read cards but change nothing. ### In your dashboard, with Fai ``` Freeze the Vault card for , it has been lost ``` ## Unfreeze a card [Play from here](#guide-video) 1. ### Select Unfreeze card Open the card, select **Unfreeze card**, then **Unfreeze card** in "Unfreeze this card?". The cardholder can use the card straight away. Fai can unfreeze a frozen card after she names it and you agree. ### In your dashboard, with Fai ``` Unfreeze the Vault card , we found it ``` ## Cancel a card for good [Play from here](#guide-video) 1. ### Select Cancel card Open the card, select **Cancel card**, then **Cancel card** in "Cancel this card?". **Warning:** Canceling can't be undone: the card stops working at once and can never be used again. Freeze it instead if you only need to pause it. Fai can cancel a card after she names it, says it can't be undone and you agree. ### In your dashboard, with Fai ``` Cancel the Vault card for good, the person has left ``` ## Change a card's spending limits [Play from here](#guide-video) 1. ### Select Edit limits Open the card and select **Edit limits** under **Spending limits**. The fields open with the card's current limits. ![The Vault Spending limits being edited, with the currency and the per payment, per day and per month limits](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-limits.png) *Manage this card, Edit limits.* 2. ### Enter the new limits Choose the **Currency**, then enter amounts in **Per payment**, **Per day** and **Per month**. **Note:** An empty field means no limit of that kind, and a card needs at least one limit. 3. ### Select Save limits Select **Save limits**. You see "Spending limits saved.", and the new limits apply to the next payment. Fai can set a card's per-payment, daily and monthly limits after she shows you the new limits and you agree. ### In your dashboard, with Fai ``` Raise the monthly limit on the Vault card to ``` ## Change where and when a card works [Play from here](#guide-video) 1. ### Select Change controls Open the card and select **Change controls** beside **Where and when it works**. The card's current controls open for you to change. ![The Vault Where and when it works being changed, with ways to pay, cash withdrawals, the kinds of business and the dates the card works](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-rules.png) *Manage this card, Change controls.* 2. ### Change the controls Change the **Ways to pay**, **Cash withdrawals**, **Where it works** and **When it works** you need. **Note:** With no kinds of business chosen, the card works at any business. With no dates, it works every day. 3. ### Select Save controls Select **Save controls**. You see "Card controls saved.", and the new controls apply to the next payment. Fai can change the ways to pay, cash withdrawals, kinds of business and dates on a card after she shows you the new controls and you agree. ### In your dashboard, with Fai ``` Make the Vault card work only from to ``` ## Link a card to an event [Play from here](#guide-video) 1. ### Select Link to an event Open the card and select **Link to an event**, or **Change event** if it is linked already. 2. ### Choose the event and save Search for the event, choose it, then select **Link event**. You see "Event link saved.", and the event shows on the card and in the Event column on **Cards**. **Tip:** Fai uses the link to add the card's spending to that event's budget, as Let Fai prepare your finance work shows. Select **Remove link** to take it off. Fai can link a card to one of your events, or remove the link, after you agree. ### In your dashboard, with Fai ``` Link the Vault card to ``` ## Rename a card [Play from here](#guide-video) 1. ### Select Rename and save Open the card, select **Rename**, enter the new name in **Card name**, then select **Save**. Fai can rename a card after you agree. ### In your dashboard, with Fai ``` Rename the Vault card to ``` ## Questions you might have **Should I freeze or cancel a lost card?** Freeze it first: payments stop at once and you can unfreeze it if it turns up. Cancel it once you know it is gone for good, because a canceled card can never be used again. **Why don't I see Freeze card or Edit limits?** Only owners can freeze, cancel or change a card. Ask a brand owner to change the card. **Can I unfreeze a canceled card?** No. **Canceled** is final, so issue a new card from **Cards** if the person needs one. **Does freezing a card stop payments already made?** No. Freezing declines new payments. A purchase already authorized settles as normal, and Card activity lists it. **Why does Vault ask me to confirm it's me?** Changing a card is a sensitive action, so Vault may ask for your second factor in **Authenticate to continue** before the change goes through. **You are approving** at the top of the check says **Change a card** and names the card. Continue only if they match what you want to do. **What does Someone else changed this card's controls mean?** Another person on your team changed the card while you were changing it. Vault didn't save your changes, and the section now shows the card's current controls. Check your changes, then select **Save controls** again. **Can I see only the frozen cards?** Yes. On **Cards**, choose **Frozen** in **Show cards**. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/guides/issue-vault-cards) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/guides/let-fai-prepare-your-finance-work) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. 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