--- title: "Freeze, cancel or change the limits on an event team's Vault card | Ticket Fairy Guides" description: "Freeze a Vault card your event team spends with, unfreeze it, cancel it for good, change its spending limits or where and when it works, rename it or link it to the event it pays for, all from the card in Vault." canonical: "https://www.ticketfairy.com/guides/freeze-cancel-or-change-a-vault-card" --- # Freeze, cancel or change the limits on an event team's Vault card | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Freeze, cancel or change the limits on an event team's Vault card Vault and Capital # Freeze, cancel or change the limits on an event team's Vault card Production and tour managers need to stop a lost card in seconds and raise a limit before a big supplier order. Each Vault card can be frozen, changed or linked to an event from the card itself, so you keep control of event spending without issuing new cards. Freeze a Vault card your event team spends with, unfreeze it, cancel it for good, change its spending limits or where and when it works, rename it or link it to the event it pays for, all from the card in Vault. For: Keeping control of the cards your event team spends with Takes: 5 minutes - [Open the card](#step-1) - [Freeze the card](#step-2) - [Check the card is frozen](#step-3) ## Before you start - You're an owner or an admin on the brand. Ticket Fairy support can see a card's controls but can't change them. - The card was issued from your brand's Vault, as Let your event team spend with Vault cards shows. 1. ## Open the card Open **Vault**, select **Cards**, then select **View** on the card's row. **Card information** opens with **Manage this card** under the card. **Note:** The card's status says what it can do now, such as **Active** with "The card can be used." ![Ticket Fairy Vault Card information for an active card, with Manage this card showing its status, name, spending limits and linked event](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--card-details.png) Vault, Cards, a card opened from the list. 2. ## Freeze the card Select **Freeze card**, then **Freeze card** in "Freeze this card?". Payments with the card are declined until you unfreeze it. 3. ## Check the card is frozen Read the status: it says **Frozen** with "Payments are declined until you unfreeze it.", and **Unfreeze card** takes the place of the freeze button. ![Ticket Fairy Vault Manage this card for a frozen card, with Unfreeze card and Cancel card](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--frozen-card.png) Manage this card, after the card was frozen. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, can freeze, unfreeze or cancel a card, change its limits and controls, rename it and link it to an event. She names the card and the change and asks before each one, and you may still need to confirm it's you in Vault. MCP and the command line read cards but change nothing. ### In your dashboard, with Fai Freeze the Vault card \ for \, it has been lost ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Unfreeze a card 1. ### Select Unfreeze card Open the card, select **Unfreeze card**, then **Unfreeze card** in "Unfreeze this card?". The card can be used straight away. Fai can unfreeze a frozen card after she names it and you agree. ### In your dashboard, with Fai Unfreeze the Vault card \, we found it ## Cancel a card for good 1. ### Select Cancel card Open the card, select **Cancel card**, then **Cancel card** in "Cancel this card?". **Warning:** Cancelling can't be undone: the card stops working at once and can never be used again. Freeze it instead if you only need to pause it. Fai can cancel a card after she names it, says it can't be undone and you agree. ### In your dashboard, with Fai Cancel the Vault card \ for good, the person has left ## Change a card's spending limits 1. ### Select Edit limits Open the card and select **Edit limits** under **Spending limits**. The fields open with the card's current limits. ![Ticket Fairy Vault Spending limits being edited, with the currency and the per payment, per day and per month limits](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-limits.png) Manage this card, Edit limits. 2. ### Enter the new limits Choose the **Currency**, then enter amounts in **Per payment**, **Per day** and **Per month**. **Note:** An empty field means no limit of that kind, and a card needs at least one limit. 3. ### Select Save limits Select **Save limits**. "Spending limits saved." confirms it, and the new limits apply to the next payment. Fai can set a card's per-payment, daily and monthly limits after she shows you the new limits and you agree. ### In your dashboard, with Fai Raise the monthly limit on the Vault card \ to \ ## Change where and when a card works 1. ### Select Change controls Open the card and select **Change controls** beside **Where and when it works**. The card's current controls open for you to change. ![Ticket Fairy Vault Where and when it works being changed, with ways to pay, cash withdrawals, the kinds of business and the dates the card works](https://www.ticketfairy.com/embeds/posters/marketing-vault-cards--edit-rules.png) Manage this card, Change controls. 2. ### Change the controls Change the **Ways to pay**, **Cash withdrawals**, **Where it works** and **When it works** you need. **Note:** With no kinds of business chosen, the card works at any business. With no dates, it works every day. 3. ### Select Save controls Select **Save controls**. "Card controls saved." confirms it, and the new controls apply to the next payment. Fai can change the ways to pay, cash withdrawals, kinds of business and dates on a card after she shows you the new controls and you agree. ### In your dashboard, with Fai Make the Vault card \ work only from \ to \ ## Link a card to an event 1. ### Select Link to an event Open the card and select **Link to an event**, or **Change event** if it is linked already. 2. ### Choose the event and save Search for the event, choose it, then select **Link event**. "Event link saved." confirms it, and the event shows on the card and in the Event column on **Cards**. **Tip:** Fai uses the link to add the card's spending to that event's budget, as Let Fai prepare your finance work shows. Select **Remove link** to take it off. Fai can link a card to one of your events, or remove the link, after you agree. ### In your dashboard, with Fai Link the Vault card \ to \ ## Rename a card 1. ### Select Rename and save Open the card, select **Rename**, enter the new name in **Card name**, then select **Save**. Fai can rename a card after you agree. ### In your dashboard, with Fai Rename the Vault card \ to \ ## Questions you might have Should I freeze or cancel a lost card?: Freeze it first: payments stop at once and you can unfreeze it if it turns up. Cancel it once you know it is gone for good, because a cancelled card can never be used again. Why don't I see Freeze card or Edit limits?: "Only owners and admins can freeze, cancel or change a card." appears at the top of the section for everyone else. Ask an owner or admin of the brand. Can I unfreeze a cancelled card?: No. **Cancelled** is final, so issue a new card from **Cards** if the person needs one. Does freezing a card stop payments already made?: No. Freezing declines new payments. A purchase already authorised settles as normal, and Card activity lists it. Why does Vault ask me to confirm it's me?: Changing a card is a sensitive action, so Vault may ask for your second factor in **Authenticate to continue** before the change goes through. **You are approving** at the top of the check says **Change a card** and names the card. Continue only if they match what you want to do. What does Someone else changed this card's controls mean?: Another person on your team changed the card while you were changing it. Nothing you changed was saved, and the section shows the card's controls now. Check your changes, then select **Save controls** again. Can I see only the frozen cards?: Yes. On **Cards**, choose **Frozen** in **Show cards**. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/guides/issue-vault-cards) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/guides/let-fai-prepare-your-finance-work) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [See what your event earned and when you get paid](https://www.ticketfairy.com/guides/see-what-your-event-earned) - [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/guides/receive-money-in-global-accounts) - [Pay your event suppliers from Vault](https://www.ticketfairy.com/guides/pay-suppliers-from-your-vault) - [Pay everyone you owe for an event](https://www.ticketfairy.com/guides/pay-everyone-you-owe-for-an-event) - [Pay your event's artists, suppliers and crew at once from Vault](https://www.ticketfairy.com/guides/pay-several-people-at-once) - [Invoice sponsors and partners for your event from Vault](https://www.ticketfairy.com/guides/manage-vault-invoices) - [Pay your venue rent, artist residencies and regular event suppliers automatically from Vault](https://www.ticketfairy.com/guides/set-up-recurring-payments-from-vault) - [Make a second person send every payment from your event money](https://www.ticketfairy.com/guides/turn-on-payment-approvals) - [Collect table deposits, venue hire and sponsorship for your events with Vault payment links](https://www.ticketfairy.com/guides/get-paid-with-vault-payment-links) - [Mark a supplier you pay every event as trusted](https://www.ticketfairy.com/guides/trust-a-payout-recipient) - [Issue Vault cards to your whole event crew at once](https://www.ticketfairy.com/guides/issue-vault-cards-to-your-event-crew) - [Add receipts, notes and events to your team's Vault card payments](https://www.ticketfairy.com/guides/add-receipts-to-vault-card-payments) - [Report a problem with an event supplier's Vault card payment and follow the dispute](https://www.ticketfairy.com/guides/report-a-problem-with-a-vault-card-payment) - [Get a Vault statement of your event money for your accountant](https://www.ticketfairy.com/guides/get-a-vault-statement) - [Convert currencies and follow every movement of your event money in Vault](https://www.ticketfairy.com/guides/convert-currencies-and-read-your-vault-activity) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. 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