--- title: "Get a Vault statement of your event money for your accountant | Ticket Fairy Guides" description: "Download an official PDF statement of one Vault currency, or a file of every payment in and out of your event money, for any dates up to a year, see who asked for each one, and download a letter that proves you paid an artist or supplier." canonical: "https://www.ticketfairy.com/guides/get-a-vault-statement" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Get a Vault statement of your event money for your accountant Vault and Capital # Get a Vault statement of your event money for your accountant Promoters closing a season and venue finance teams doing month end give their accountant a statement of the money the events brought in and paid out. Vault prepares the statement or the spreadsheet for you and keeps a record of who asked for it and who downloaded it. Takes: 4 minutes [Watch the video: Get a Vault statement of your event money for your accountant](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/get-a-vault-statement/275aeae62880d59861d8dfbaaff1d2dfad9bde4a52185263a2a2ee7177472874/b20e1af40a93e8f3/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-get-a-vault-statement-b20e1af40a93.vtt) ***Watch how it's done** 2 min 33 s, with captions.* - [Open Statements](#step-1) - [Choose what you need](#step-2) - [Choose the dates](#step-3) - [Choose the currency](#step-4) - [Choose the file type](#step-5) - [Select Get statement](#step-6) - [Download it when it is ready](#step-7) ## Before you start - You're an owner on the brand. Authorized Ticket Fairy support can also see your Vault. - Your brand has an active Vault account. - You have your second factor to hand. Vault may ask you to confirm it's you before it prepares a statement or lets you download it. 1. ## Open Statements [Play from here](#guide-video) Open **Vault**, then select **Statements**. **Get a statement** is at the top and **Your statements** lists what your team asked for. ![The Vault Statements page with the Get a statement form and four earlier requests that are preparing, ready, could not be made and expired](https://www.ticketfairy.com/embeds/posters/marketing-vault-statements--statements.png) *Vault, Statements.* 2. ## Choose what you need [Play from here](#guide-video) In **What you need**, choose the kind of file. - **Account statement (one currency)**: An official PDF for one currency, with opening and closing balances, which most accountants ask for. - **All activity (spreadsheet)**: Every payment in and out, for one currency or all of them, to open in a spreadsheet. 3. ## Choose the dates [Play from here](#guide-video) In **Dates**, choose **Last month**, **This month** or **Last 3 months**, or choose **Custom** and pick the first and last day. **Note:** A statement covers up to one year and can't end in the future. 4. ## Choose the currency [Play from here](#guide-video) Choose the currency in **Currency**. For all activity you can choose **All currencies**. ![The Vault Get a statement with All activity chosen, every currency and a spreadsheet file](https://www.ticketfairy.com/embeds/posters/marketing-vault-statements--activity-export.png) *Get a statement, with All activity chosen.* 5. ## Choose the file type [Play from here](#guide-video) For all activity, choose **Spreadsheet (CSV)** or **PDF** in **File type**. An account statement is always a PDF. 6. ## Select Get statement [Play from here](#guide-video) Select **Get statement**. "We're preparing your statement. It will appear below when it's ready." appears, and the statement appears in the list as **Preparing…**. 7. ## Download it when it is ready [Play from here](#guide-video) When the status says **Ready**, select **Download** on its row. The file saves to your computer. **Note:** Preparing usually takes a few minutes. You can download a ready file for 30 days, and the row shows until when. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can ask Vault for a statement or an activity export after you agree, and tell you when it is ready. You download the file yourself on the Statements page. MCP and the command line have no statement commands. ### In your dashboard, with Fai ``` Get me a PDF statement of our GBP Vault balance for last month for ``` ## Download proof that you paid someone [Play from here](#guide-video) 1. ### Open the payment Open **Vault**, select **Transfers**, then select the recipient's name on the payment's row to open **Transfer details**. ![The Vault Transfer details for a paid venue deposit with the Download payment confirmation button](https://www.ticketfairy.com/embeds/posters/marketing-vault-payments--transfer-details.png) *Transfers, Transfer details.* 2. ### Select Download payment confirmation Select **Download payment confirmation**. A PDF letter confirming the payment saves to your computer, ready to send to the artist, agent or supplier. **Note:** You see the button on a payment that was sent. Vault records who downloaded each letter and when, in the brand's activity log. You download a payment confirmation yourself in Transfer details. Fai can find the payment and tell you whether it was sent. ### In your dashboard, with Fai ``` Did our Vault payment to for go through, and when was it sent? ``` ## Questions you might have **Why does my statement say Couldn't be made?** Vault couldn't prepare it. Ask for it again, and contact Ticket Fairy support if it keeps happening. **My statement says Expired. Can I still get it?** Yes. A file stays available for 30 days after it is ready, so ask for the same dates again with **Get statement**. **Why does the list ask me to confirm it's me?** "To check on statements that are still being prepared, confirm it's you." means Vault needs your second factor to check progress. Select **Check progress** and confirm. **Why can't I choose a spreadsheet for an account statement?** The official account statement comes only as a PDF. Choose **All activity (spreadsheet)** for a file to open in a spreadsheet. **Can I get a statement for one event?** A statement covers your Vault balance for a period, not one event. For one event's money, open it under **Events**, as See what each event earned in Vault shows. **Who can see that I downloaded a statement?** Each request shows who asked for it, and Vault records every download with who made it and when, in the brand's activity log. If Vault can't record the download, it stops the download and asks you to try again. **Is there a limit on how many statements I can ask for?** Yes, 20 an hour for a brand. "You've asked for a lot of statements in the last hour. Try again later." appears when you reach it. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [See what each event earned in Vault](https://www.ticketfairy.com/guides/see-what-your-event-earned) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) - [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/guides/receive-money-in-global-accounts) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. 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