Solving event ticketing problems
How can fan club members get presale access?
Artists' teams and promoters rewarding a fan club or mailing list want registered fans buying before the public on-sale, with a fair share of tickets set aside for them. Registrations come first, a presale window with its own allocation follows, and your fans know exactly when and in which time zone it opens.
Take registrations before the on-sale, then give registered fans a presale window before tickets open to everybody.
- For
- Rewarding a fan club, members list or mailing list
- Takes
- 3 minutes
Take pre-registrations from fan club members, then open a presale window for the people who registered. This gives each registered buyer early access without relying on one shared code.
Set the pre-registration dates and a presale window on the event. Once that window opens, registered buyers can buy before the public release opens. A referral link from an existing buyer and a presale limited code can also open that early access if you leave those settings on.
Give the presale its own ticket allocation so it cannot use tickets reserved for the public release. Keep the public release hidden until its on-sale time. Add an event password only when you also want to keep the event page private.
How Ticket Fairy helps
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Registration instead of a code
People register interest before tickets go on sale. You can see how many want to attend and message them when the presale opens without using a shared code.
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Early access for registered fans
Once the presale window opens, registered buyers can buy before the public release opens. If you want registration to be the only presale path, turn off the referral and limited-code paths too.
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Its own allocation
Give the presale a release of its own with a set number of tickets. Keep the public release hidden until the public on-sale, so your members get the tier you promised and the public release still has something to sell.
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A private event page when you need one
Add an event password when you also want to keep the page private. Anyone who receives the shared password can use it while it remains active.
Set it up
Before you start
- You're an owner or an admin on the event.
- You know roughly how many people are in the group you are rewarding, and how many tickets you are willing to sell them before the public on-sale.
- You know whether referrals from existing buyers or a presale limited code should also open access.
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Turn pre-registration on and set its window
Turn on Pre-Registration for the event, then enter when registration opens and closes.
Note: Enter both dates before you share the link, or nobody can complete the form.
Pre-Registration Dates, with both the registration and early-sale windows switched on. -
Open the presale window for the fans who registered
Turn presales on for the event and set both ends of the window, so a registered fan can buy before the public release opens.
Note: Give the presale a release of its own and keep the public release hidden until the public on-sale, or a registered fan can buy the public release during the window.
Try these steps on your own event
Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.
No setup fees. No required monthly ticketing fee. No credit card required.
Or have it done for you
Fai, the assistant inside your dashboard, can check and set the pre-registration and presale date windows for the event, including the switches and both ends of each window. She asks before saving. She does not change ticket releases: keep the public release hidden yourself and test the presale yourself as a registered buyer.
In your dashboard, with Fai
Set pre-registration to open at 9am on 1 September and close at 5pm on 7 September, then set presales to open at 10am on 8 September and close at 10pm on 9 September. Show me the dates before you save.
Let Fai do it for you
Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.
No setup fees. No required monthly ticketing fee. No credit card required.
Questions you might have
- What is the best way to handle presale access for fan clubs?
- Take pre-registrations, then open a presale window. A registered buyer can buy in that window before the public release opens. Keep the public release hidden and turn off referral or limited-code presale paths if registration should be the only way in.
- Is turning on pre-registration enough?
- No. Registration needs its own opening and closing dates. The presale window is separate, and it also needs both its opening and closing time.
- Are presale codes safe?
- Treat any shared string as public, an event password included. Registration avoids relying on a shared string, but referral links and a limited code can still grant access if you leave those paths on.
- How many tickets should a presale get?
- Enough that your members get the tier you promised, and few enough that the public on-sale is still worth announcing. Its own release is what makes that a decision rather than an accident.
- Can I see who registered before the on-sale?
- Yes. Pre-registration is a list you can view and message, which is the point of taking it before you announce a price.
- What do I do with people who registered and did not buy?
- Message them at the public on-sale. They already told you they wanted to come.
Still have a question?
Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.
No setup fees. No required monthly ticketing fee. No credit card required.
Related guides
Do this on your own event
Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.