Setting up an event
Group your tickets into categories
Group day passes, weekend passes and price releases into categories so buyers can find the right ticket quickly.
- For
- Making a long ticket list easier to browse
- Takes
- 5 minutes
Before you start
- You need owner or admin access to the event. Create the ticket types you want to group before you start.
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Create categories for the choices buyers make
Open your event, go to Tickets, find Ticket Categories and select Create.
Note: Category names are not case-sensitive. If you see
A category with this name already exists
, enter a different name.
Tickets, Ticket Categories. -
Name the category
Enter a name buyers will recognise in Category Name, then select Create Category. For a multi-day festival, that might be Friday, Saturday, Sunday and Full Weekend; for a venue, an area.
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Put each ticket type into its category
Open each ticket type on the same page, find Ticket Category, and pick the one it belongs to. A ticket type starts on No category, which keeps it in the main list.
Note: Categories work best around the choice a buyer is making, such as Friday or Weekend, rather than around a price release. Early Bird and Final Release can then appear together under the same category.
Event, Tickets, ticket type form, Ticket Category. -
Choose which ticket type the waiting list resells
Choose the ticket type the waiting list resells under Resale Type.
Note: Keep tickets together only when buyers receive the same admission. If they offer a different entry time, seating area or type of admission, use separate categories so the waiting list offers the right ticket.
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Look at your event page the way a buyer does
Open your event page and look through the tickets. Each category with at least one visible ticket type appears as a heading, and a ticket left on No category stays in the main list.
Note: A Ticket Group name takes priority over the category name, and a ticket named in the
[VIP] Weekend
style uses the name in brackets as its heading; remove the other heading when you want the category name to appear. Empty categories and categories containing only hidden tickets do not appear.
Or have it done for you
Fai, the assistant inside your dashboard, can create the categories, put each ticket type into one, and tell you which ticket types are still uncategorised. She asks you to approve every change before she makes it. You can also create and organise the categories in the dashboard.
In your dashboard, with Fai
Make ticket categories called Friday, Saturday, Sunday and Full Weekend on this event, then list my ticket types, put each one in the category that best matches its name, and tell me which are still uncategorised
Rename a ticket category
In Ticket Categories, select the category row or choose Edit. Enter the new Category Name, then select Update Category.
Note: The tickets stay in the category and keep their prices, allocations and sale dates. Leave the resale type unchanged when the heading is the only thing you want to change.
Fai can rename the category without changing its tickets or resale type. MCP and the CLI do not manage ticket categories.
In your dashboard, with Fai
Find the ticket category <OLD NAME> on <EVENT NAME>, show me its ticket types and resale type, then rename it to <NEW NAME> without changing anything else
Delete a ticket category
Choose the trash button on the category row, check the category named in the confirmation, then select Delete.
Note: Deleting a category does not delete its ticket types or take them off sale. Those tickets return to the main list without a category heading.
Fai can show the tickets that will return to the main list, then delete the category after you approve it. MCP and the CLI do not manage ticket categories.
In your dashboard, with Fai
Find the ticket category <CATEGORY NAME> on <EVENT NAME> and list every ticket type in it. Confirm that the tickets will stay on sale, then ask before deleting only the category
Questions you might have
- Do categories change what a ticket costs?
- No. Each ticket type keeps its price, allocation and sale dates. Categories help buyers compare the tickets, while Resale Type decides which ticket type the categorised waiting list offers.
- What happens to a ticket type I never put in a category?
- It remains on sale in the main ticket list. New ticket types start with No category, so you only need to change the tickets you want to group.
- Are ticket categories copied when I duplicate an event?
- Yes. A duplicate includes every category with its name and resale type, and the copied ticket types remain in their categories. An event with time slots offers a Ticket Types box on the duplicate dialog, and unticking it copies neither the ticket types nor their categories.
- Why does my time-slot event show no category headings?
- Time-slot events show tickets by entry time. Use a separate category for each time slot when you also use the categorised waiting list.
- Can I put tickets from two time slots in one category?
- Use a separate category for every time slot and kind of admission. This prevents a returned ticket from being offered for a different entry time, seating area or kind of admission.
- Can one ticket type be in two categories?
- No. Each ticket type can belong to one category at a time, so picking a second one replaces the first. To show the same offer in two categories, create a separate ticket type for each category.
- Why does my category show no tickets?
- The category is empty because none of your ticket types use it yet. Open each ticket type that belongs in it and set its Ticket Category.
Related guides
Do this on your own event
Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.