---
title: "Handle lost property at your event | Ticket Fairy Guides"
description: "Log every phone, wallet and bag handed in at your event with a photo and a reference, take lost reports from your team or from attendees on a public page, and let Fai spot the found items that may match. Hand each item back and keep track of who collected it and how you checked it was theirs."
canonical: "https://www.ticketfairy.com/guides/handle-lost-property-at-your-event"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Handle lost property at your event

Site, suppliers and safety

# Handle lost property at your event

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Festival and venue information points take in hundreds of lost phones, keys and jackets over a weekend, and the emails from attendees keep coming for weeks. With Lost property, every item gets a reference, Fai matches it against what attendees report, and you keep track of who collected it.

Takes:  9 minutes

- [Open Lost property](#step-1)
- [Log what is handed in](#step-2)
- [Take a lost report](#step-3)
- [Turn on the public report page](#step-4)
- [Check Fai's possible matches](#step-5)
- [Hand the item back](#step-6)

## Before you start

- You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page.

1. ## Open Lost property

   Open the event, select **Operations**, then select **Lost property** in the list of sections.

   **Note:** If Lost property is not in the list, select **More sections** and open it there. **Handed in** lists everything kept, with its reference.

   ![Lost property section with a backpack and a phone handed in, their references and where each is kept](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--lost-property.png)    
   *Lost property.*
2. ## Log what is handed in

   Select **Log a found item**, enter **What was handed in?**, **Where was it found?** and **Where is it kept?**, then select **Log it**.

   **Note:** Select **Add a photo** to help the owner recognize it. The item gets a reference such as F-12 to put on its label.

   ![The Log a found item dialog with what was handed in, where it was found, where it is kept and a photo](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--log-found.png)    
   *Log a found item.*
3. ## Take a lost report

   Select **Take a lost report**, enter **What was lost?** and how to reach the owner, then select **Save the report**.

   **Note:** Give the owner the reference, such as L-7, so they can quote it when they collect their item.

   ![Dialog to take a lost report, with what was lost, the owner's name, email and phone, and where and when they lost it](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--report-lost.png)    
   *Take a lost report.*
4. ## Turn on the public report page

   Optional: select **Settings**, turn on **Public “Report something lost” page**, then select **Copy link**.

   **Note:** Attendees report what they lost without signing in, and their reports appear under **Lost reports**. Share the link on your event page, in emails or on a QR code on site.

   ![Lost property settings with how long to keep found items and the public report page turned on with its link](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--settings.png)    
   *Lost property settings.*
5. ## Check Fai's possible matches

   Select **Possible matches**, compare each found item with the lost report, then select **It's a match** or **Not a match**.

   **Note:** Fai compares the words, the kind of thing and the place in every report and found item, and says why she thinks they match. When the owner left an email address, she drafts an email telling them, and you approve it on Today before it is sent.

   ![Possible match between a backpack handed in and a lost report, with the words, kind of thing and place they share](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--possible-matches.png)    
   *A possible match.*
6. ## Hand the item back

   Open the found item, select **Hand back**, enter **Who is collecting it?** and **How did you check it is theirs?**, then select **Hand it back**.

   **Note:** Ask for the reference and photo ID, or a description only the owner would know. The item then shows as **Handed back**.

   ![Dialog to hand back a found item, with who is collecting it and how you checked it is theirs](https://www.ticketfairy.com/embeds/posters/marketing-event-kit--hand-back.png)    
   *Hand an item back.*

## Or have it done for you

Fai reads what has been handed in, the lost reports and her possible matches, logs a found item or a lost report, hands an item back with a note of how you checked it was theirs, records an item as gone or undoes it, confirms or dismisses a match, and changes the settings. She shows you each change and waits for your yes first. Any member of your event's team can ask Fai to log an item, take a report or hand an item back.

### In your dashboard, with Fai

```
Log a found item at <EVENT NAME>: black backpack with a red keyring, found by the main stage bar, kept in box 3 at the info tent
```

## Record items as gone

1. ### Record them

   When the list says items were kept longer than your disposal time, select **See them**, select the button that records them as gone, enter **What happened to it?**, then select **Record it**.

   **Note:** Nothing is thrown away or deleted by itself. Select **Undo and keep it again** on an item recorded by mistake.

Fai records items as gone, or keeps one again, when you ask, after you confirm.

### In your dashboard, with Fai

```
Record the unclaimed items at <EVENT NAME> as donated to charity
```

## Questions you might have

**Who can see the owner's and finder's details?**

 Only the event's owners, admins and producers, and we keep a note every time someone opens them. The details stay with the item or report, so you can always see who handed an item in and who collected it.

**Can my information point team log items without the Operations page?**

 Yes. Any member of your event's team can ask Fai to log a found item, take a lost report or hand an item back, and Fai waits for their yes first.

**How long do we keep found items?**

 Set Keep found items for (days) in Settings. After that, any items you still have show as ready for you to record as gone.

**Can I link a lost item to an incident?**

 Yes. In an incident, select Lost or found item? to log it as found or take a lost report linked to that incident.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event)
- [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Work out the backline and production to hire for your event](https://www.ticketfairy.com/guides/work-out-the-backline-and-production-to-hire-for-your-event)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

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- Set up your event in minutes
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- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)