---
title: "Handle the contract, invoice and riders an artist's agent sends for your event | Ticket Fairy Guides"
description: "Once an agent answers your offer, Fai finds their contract, invoice and riders in your email or in files you add, and says what each one is. Compare their contract with your offer and upload the countersigned copy, put their invoice into payments due, and send their riders to the act's advance, and see one next step for every act on your event."
canonical: "https://www.ticketfairy.com/guides/handle-the-contract-invoice-and-riders-an-agent-sends-back"
---

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3. Handle the contract, invoice and riders an artist's agent sends for your event

Artists, offers and advancing

# Handle the contract, invoice and riders an artist's agent sends for your event

Bookers and promoters get the agent's own contract, a deposit invoice and two riders for every act they book, spread across weeks of email. When you keep each act's paperwork in one place and check it against the offer you sent, nothing is signed on the wrong terms, and every invoice is in the budget before it's due.

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Takes:  10 minutes

- [Open agent paperwork](#step-1)
- [Check your email for new files](#step-2)
- [Add a file the agent sent another way](#step-3)
- [Confirm what a new file is](#step-4)
- [Compare their contract with your offer](#step-5)
- [Upload the countersigned copy](#step-6)
- [Add their invoice to payments due](#step-7)
- [Send their riders to the advance](#step-8)
- [Put the agreed terms on the booking](#step-9)
- [Check the act is done](#step-10)

## Before you start

- You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page.
- You sent the act's agent an offer, or the act is booked on the event with their agent as a contact. The contract, invoice and riders go onto the act's booking on the event, so book the act before you finish them.
- Optional: a mailbox is connected to your brand, so Fai can find the agent's emails. Without one, you add each file by hand.

1. ## Open agent paperwork

   Open the event, select **Operations**, select **Contracts** in the list of sections, then select **Agent paperwork**.

   **Note:** Each act shows its contract, invoice and riders as not received, to check, checked or done, and one next step, such as **Next: countersign their contract**. If Contracts is not in the list, select **More sections** and open it there.

   ![Agent paperwork for an event, with each act's contract, invoice and riders from their agent and the next thing to do](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--acts.png)    
   *Each act's files from their agent.*
2. ## Check your email for new files

   Optional: select **Check email**.

   **Note:** Fai also looks every hour in the mailboxes connected to your brand, for emails from each act's agent and contacts. She reads the answer to your offer and adds the files they attach.
3. ## Add a file the agent sent another way

   Optional: select **Add a file**, choose the **Act**, choose **What is it?** or **Let Fai work it out**, then choose the file.

   **Note:** Add a PDF, Word, Excel or text file or a photo, up to 25 MB. Fai reads it within about a minute.

   ![Dialog to add a file from an agent, with the act, what the file is and the file to choose](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--add-file.png)    
   *Add a file from an agent.*
4. ## Confirm what a new file is

   Select a file marked **Check this**, then select **Confirm** if Fai has it right.

   **Note:** If it is something else, choose it under **What is this file?** before you confirm. Select **Set aside** for a file you don't need, and we won't use anything in it.

   ![File from an agent that Fai thinks is a contract, with the buttons to confirm it, change what it is or set it aside](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--new-file.png)    
   *Confirm what a file is.*
5. ## Compare their contract with your offer

   Open the confirmed contract and read **Their contract compared with your offer**.

   **Note:** Each term, from the fee and deposit to the set length and cancellation, shows **Matches** or **Different** with both values. Ask the agent to fix a different term before you sign.

   ![Agent's contract compared with the offer, term by term, with the fee, deposit, dates and set length marked matches or different, and the upload for the signed copy](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--contract.png)    
   *Their contract against your offer.*
6. ## Upload the countersigned copy

   Sign their contract, then choose the signed copy in **Upload the signed copy** and confirm.

   **Note:** We save the signed copy with the event's contracts and mark the offer as contracted. Upload a PDF or a photo of the signed pages, up to 25 MB.
7. ## Add their invoice to payments due

   Open the confirmed invoice, check **What it is for**, the **Amount** and the **Due date**, then select **Add to payments due**.

   **Note:** The act's deposit, balance or fee in payments due then uses the invoice's amount, due date and who to pay, and so do the budget and the settlement. A newer invoice for the same payment replaces the earlier one.

   ![Agent's deposit invoice read by Fai, with what it is for, the amount, currency, due date, invoice number and who to pay, ready to add to payments due](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--invoice.png)    
   *Their invoice, ready for payments due.*
8. ## Send their riders to the advance

   Open a confirmed technical or hospitality rider and select **Send to the advance**.

   **Note:** Each part of the rider waits in the act's advance as an answer for you to check, and nothing changes until you accept it there. If a newer rider arrives, it only goes to the advance after you confirm it.

   [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/guides/fill-in-advances-from-tour-books-riders-and-emails)

   ![Technical rider from an agent, sent to the act's advance, with each answer waiting to be checked or accepted and what changed from last year's rider](https://www.ticketfairy.com/embeds/posters/marketing-event-agent-paperwork--rider.png)    
   *Their rider, sent to the advance.*
9. ## Put the agreed terms on the booking

   If a file or the accepted offer says something different from the act's booking, select **Use these on the booking** or **Use the offer's terms**, then confirm.

   **Note:** The booking's fee, deposit, balance, due dates and set length change, and the booking's history keeps the old values.
10. ## Check the act is done

    Go back to **Agent paperwork**.

    **Note:** The act shows **All done** once the contract, invoice and riders are each done.

## Or have it done for you

Fai lists each act's files from their agent and the next step, checks your email for new ones, confirms what a file is or sets it aside, reads one again, puts an invoice into payments due, sends a rider to the advance and puts the offer's or a file's terms on the booking. She shows you each change first and waits for your yes. She cannot upload a file; select Add a file or Upload the signed copy in the dashboard for those.

### In your dashboard, with Fai

```
What is still missing from the agents for <EVENT NAME>, and add Nova Lights' deposit invoice to payments due
```

## Bring back a file you set aside

1. ### Bring it back

   Open the file from the files set aside or replaced, then select **Bring it back**.

   **Note:** You then check it again like a new file.

Fai brings back a file you set aside when you ask, after you confirm.

### In your dashboard, with Fai

```
Bring back the Nova Lights invoice I set aside for <EVENT NAME>
```

## Questions you might have

**Why can't I choose a file for an act?**

 The act has an offer but no booking on your event yet. Files are kept on the act's booking. When you record that the agent accepted your offer, the act is added to your event and you can add their files.

**Can I sign the agent's contract online?**

 Not their own PDF. Sign it the way you usually do, then upload the signed copy. To send your own contract to an act without an agent, use Send contracts and get them signed online.

**What if no mailbox is connected?**

 The view says Fai cannot check email, and you add each file with Add a file. Everything else works the same.

**What happens when the agent sends a new version?**

 The new file replaces the earlier one of the same kind for that act and says what changed. The earlier one stays under the files set aside or replaced.

**What if one agent sends files for several of my acts?**

 Fai matches each file to the act named in its file name, the email subject or the file itself. A file that names none of their acts, or more than one, shows under Not matched to an act yet. Tell Fai which act it is for, and she puts it with that act.

**Will a deposit invoice make me pay the fee twice?**

 No. A deposit or balance invoice for a booking with one fee shows on that fee, and the fee stays what you owe. The amount is never counted twice in payments due or the budget.

**Which of my emails does Fai read?**

 Fai reads only emails from the act's agent or contacts, in the mailboxes connected to your brand. The contents are read as information only, never as instructions to Fai.

**What if the same agent sends files for several of my events?**

 Fai adds a file only to the event its email is about, from a reply to your offer email or the event's name, venue, city or date in the email. When she cannot tell, she asks Which event is this email about? on the Today page of each event it could be about, and adds nothing until someone on your team approves it on the right event. You can also tell Fai which event it is.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

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## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Fill in each performer's advance for your event from tour books, riders and emails](https://www.ticketfairy.com/guides/fill-in-advances-from-tour-books-riders-and-emails)
- [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

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  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

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 [Create a free account](https://manage.ticketfairy.com/welcome)

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## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

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---

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