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Solving event ticketing problems

Invite promoters to your collective so they can sell tickets for your events

Send invitations, see who has not joined yet, and fix the two things that stop a promoter getting in.

For
Running a street team, promoter group or production crew you deploy into other people's events
Takes
6 minutes

Before you start

  • You are an owner or admin of the collective. A member can see the roster but cannot invite a promoter.
  • You have the email address each promoter uses, or will use, for Ticket Fairy.
  • Only an owner can invite another owner.

  1. Open the invitation dialog

    In Collectives, select your collective, then select Invite member.

    Note: Owners and admins can invite. A member sees the roster but cannot add a promoter.

  2. Enter the address and choose the role

    Enter their Email address, choose the Collective role they get, then send the invitation.

    Note: Only an owner can invite another owner. You can change a promoter's role after they join.

  3. Share one link with a whole team instead

    Select Private join link to get a link any promoter can use to join as a member.

    Note: Send it to a group chat when several promoters join at once. Every promoter who opens it joins as a member, so send email invitations when you need to give people different roles.

  4. Tell the promoter to open the link in their email

    Ask them to open the invitation email and select the link.

    Note: The link names your collective, the role and the address you sent it to, then offers Create your account and join or Sign in to join. Nothing happens until the promoter chooses one, so a link opened by mistake changes nothing.

    Ticket Fairy collective invitation page naming the collective, the role and the invited address
    Collective invitation link.

  5. Check who has not joined yet

    On the collective, Waiting to join lists everybody you invited who has not joined, and how long each person has been waiting.

    Note: The panel is hidden once everyone has joined, and a promoter who has joined appears in the member table instead. Select Show more when you have invited more people than the panel lists at once.

    Ticket Fairy Waiting to join panel listing invited people, their role and how long they have waited
    Collective, Waiting to join.

  6. Send an invitation again

    Select Send again beside their name. The email goes to the same address, and the link already in their inbox keeps working.

    Note: Check the address for a typo before you send again. If it is wrong, select Cancel and invite the correct address: sending again cannot reach an address you never had.

  7. Send the invitation to the address they sign in with

    If the promoter reports that the invitation was sent to a different address, select Cancel and invite the address they actually sign in with.

    Note: They can instead select Sign in with the invited address on the page, which names both addresses. A promoter who works with several brands often has an account already, so asking which address they use before you invite them avoids this entirely.

  8. Change your mind about an invitation

    Select Cancel and confirm. Their link stops working immediately and they come off the roster.

    Note: Cancelling only affects a promoter who has not joined: if they join in the moment you cancel, Ticket Fairy keeps them and tells you they are now a member. To remove a promoter who has joined, use Remove in the member table, which also pulls their access to every event the collective is working.

Or have it done for you

Fai can invite a promoter, list everyone who has not joined yet with the date each invitation last went out, send one again, or cancel it. She can also accept an invitation for you when you have the link but cannot get it to work.

In your dashboard, with Fai

Show me who I invited to my collective who has not joined yet, and send the invitation again to anyone still waiting

Questions you might have

What can each collective role do?
A member gets their own promoter link and sees their own sales. An admin can also manage the roster and the events the collective works. An owner can do everything, including inviting and removing other owners.
A promoter says they never received the invitation. What do I check?
Open Waiting to join and read the address the invitation went to. A typo is the most common cause, and sending it again does not fix one. If the address is right, ask them to check their spam folder, then select Send again.
Does a promoter need a Ticket Fairy account before I invite them?
No. The invitation link creates their account as part of joining, so they never have to sign up separately first. An invitation addressed to one promoter creates the account under the address you sent it to. Opening the same link twice is safe.
I invited a promoter as a member and meant admin. What now?
Invite the same address again with the role you meant. The newer invitation replaces the earlier one, so only the newest link works and it carries the new role. If they have already joined, change their role in the member table instead.
A promoter opened their link twice and it says the invitation was already used. Why?
That message means a different person used it. A promoter who joined and opens their own link again goes straight to the collective. If they are signed in to the wrong account, the page tells them which address the invitation went to.
Does joining give a promoter access to my events straight away?
They get access to every event and brand where the collective is already deployed with the whole team, and their own promoter link for each. Deployments you set up for a chosen few do not pick up new joiners until you add them.

Related guides

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