--- title: "Invite your team to your events and choose what each person can do | Ticket Fairy Guides" description: "Give each person on your team the access their job needs, across the brand or for one event, and see who has accepted." canonical: "https://www.ticketfairy.com/guides/invite-your-team" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Invite your team to your events and choose what each person can do Your brand and team # Invite your team to your events and choose what each person can do Promoters, venue teams and agencies share an event between several people. An accountant needs the sales figures, a door manager needs the scanning app, and a partner promoter needs their own link and no more than that. You choose what each person can access, across every event under the brand or for one night, and you can see who has accepted the invitation. Takes: 6 minutes [Watch the video: Invite your team to your events and choose what each person can do](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/invite-your-team/95bbba78d168265958d0b596603442cfbe41fcb7f876b5d2d9b58f953b32d999/409162d2fb3bed5d/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-invite-your-team-409162d2fb3b.vtt) ***Watch how it's done** 3 min 36 s, with captions.* - [Open Team and select Add Team Member](#step-1) - [Enter the addresses and choose the permission level](#step-2) - [Choose the commission for a promoter](#step-3) - [The permission levels](#step-4) - [Give someone access to one event only](#step-5) - [Check who has accepted](#step-6) ## Before you start - You're an owner or admin of the brand. Owners and administrators can invite an administrator; only an owner can invite an owner or change someone's role to owner or administrator. - Anyone can join on any plan. Free includes up to 3 people on the brand team, and every paid plan includes an unlimited team with no seat charges. - You have the email address each person signs in to Ticket Fairy with, or will use to create their account. 1. ## Open Team and select Add Team Member [Play from here](#guide-video) Open your brand, select **Team**, then **Add Team Member**. The page lists everyone with access to the brand and their role, with any invitation still waiting to be accepted underneath. ![The Team page for a brand, with each member's role and a pending invitation](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--team-members.png) *Brand, Team.* 2. ## Enter the addresses and choose the permission level [Play from here](#guide-video) Enter each address under **Email Addresses (press space or enter after each one)**, choose the **Permission level** they all get, and select **Send Invitation**. Everyone in one invitation gets the same role, so you need a separate invitation for each role. **Note:** If an address already has a Ticket Fairy account, that person joins your brand with it. A new person creates theirs when they accept. ![The Add Team Member dialog with the email addresses field and a card for each permission level](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) *Brand, Team, Add Team Member.* 3. ## Choose the commission for a promoter [Play from here](#guide-video) Optional: For the **Promoter** role, choose a commission structure under **Commission**, or keep the default. **Note:** It applies to orders placed after they accept, and you can change it later on the **Commission** tab of the Team page. ## The permission levels [Play from here](#guide-video) **Owner** and **Administrator** have full access. Owners and administrators can invite an administrator, and only an owner can invite an owner. **Stats** can see every report, including revenue, and **Limited Stats** the same without revenue. **Promoter** gets their own link and sees their own sales. **Curator** handles guest tickets and invitations. **Customer Support** handles orders, and **Limited Support** orders and check-in. **Door Staff** uses the Entry Fairy scanning app and nothing else. **Producer** runs the production work on a brand with Event Management, without managing the team. 4. ## Give someone access to one event only [Play from here](#guide-video) For a visiting promoter or door staff who work one night, open that event, select **Team** and **Invite Team Member**, and choose their role there instead. Brand access covers every event under the brand; event access covers only that event. **Note:** A member who needs the whole program belongs on the brand team once, not on each event. ![The Invite Team Member dialog on an event, with the promoter role chosen](https://www.ticketfairy.com/embeds/posters/marketing-promoter-links--invite-event-promoter.png) *Event, Team, Invite Team Member.* 5. ## Check who has accepted [Play from here](#guide-video) Ask each person to open the email and accept the invitation, signing in or creating their account on the way. Until they do, they appear under **Invitations** on the Team page, and the invitation stays open until it is accepted or you cancel it. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can invite people to the brand or to one event with any role except owner, give an invited promoter the commission you name, send an invitation again, change a role and remove someone, after showing you the change and asking you to approve it. You make someone an owner in the dashboard. ### In your dashboard, with Fai ``` Invite to as , then show me the team and who has not accepted yet ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Use the CLI to invite people, list the team, change a role and revoke access. Share the promoter join link in the dashboard or through Fai. ### Invite someone to the brand, or to one event with --event-id. ``` ticketfairy team invite --role ``` ### List the team and the id of each membership. ``` ticketfairy team list ``` ### Change someone's role. ``` ticketfairy team update --role ``` ### Take someone's access away. ``` ticketfairy team revoke --force ``` ## Send an invitation again [Play from here](#guide-video) Under **Invitations**, select **Resend** beside the person. The same invitation goes to the same address, so a link already in their inbox keeps working. **Note:** Check the address for a typo first, because sending again goes to the same address. A brand-new invitation to the same address replaces the earlier link. Fai can send the brand's invitation email again. It goes to every address on the invitation list, people who already accepted included, so use Resend beside one person to reach that person. MCP and the CLI do not resend an invitation. ### In your dashboard, with Fai ``` Show me who I invited to and who has accepted, then send the invitation email again to the whole list ``` ## Cancel an invitation [Play from here](#guide-video) Under **Invitations**, select **Cancel** beside the person, then **Cancel Invitation** in the confirmation. Their link stops working at once. You cancel a pending invitation in the dashboard. Fai, MCP and the CLI can list the invitations but not cancel one. ### In your dashboard, with Fai ``` Show me the pending invitations on with the address and role of each ``` ## Change someone's role [Play from here](#guide-video) On the Team page, select **Edit** beside the person, choose the new role and select **Save**. The change applies the next time they open the dashboard. **Note:** An administrator can change any role except owner and administrator; an owner can change every role. An administrator can still invite a new administrator from **Add Team Member**. Fai can change a member's role to anything except owner, after showing you the change. The CLI updates a role by the membership id from the team list. ### In your dashboard, with Fai ``` On , change from to and ask me to approve it first ``` ### From your terminal The CLI changes a role by the membership id shown in the team list. #### Change a role. ``` ticketfairy team update --role ``` ## Remove someone from the team [Play from here](#guide-video) On the Team page, select **Remove** beside the person and confirm. They lose access to the brand and every event under it at once. **Note:** On Free, removing someone from the brand team frees a place on its 3-person team. Paid plans have no team limit, and event-only access never counts towards it. Fai can remove a member after showing you who they are and what they lose. The CLI revokes access by the membership id. ### In your dashboard, with Fai ``` Remove from and ask me to confirm before you do ``` ### From your terminal The CLI revokes a membership or a pending invitation by its id. #### Revoke access. ``` ticketfairy team revoke --force ``` ## Let promoters join with one link [Play from here](#guide-video) Select **Invite Promoters**, copy the link and send it to the group. Everyone who opens it joins the brand as a promoter with their own link. **Note:** **Regenerate** replaces the link and the old one stops working; **Deactivate** closes it without a replacement. **Tip:** To read about each person and approve them before they join, [let people apply to promote your event](https://www.ticketfairy.com/guides/let-people-apply-to-promote-your-event) instead. You manage the promoter join link in the dashboard. Fai invites promoters by address instead. ### In your dashboard, with Fai ``` Invite to as promoters and show me the team afterwards ``` ## Questions you might have **Who can invite people and change roles?** An owner or an administrator of the brand. Owners and administrators can invite an administrator. Only an owner can invite an owner or change someone's role to owner or administrator, and an administrator cannot change an owner's or another administrator's role. **Can a brand have more than one owner?** Yes. Invite a second owner the same way, or change an administrator's role to owner. Every owner has the same access, including inviting and removing other owners. **One of my team says they never received the invitation. What do I check?** Open **Invitations** and read the address it went to. A typo is the usual cause, and sending again won't fix it. If the address is right, ask them to check their spam folder, then select **Resend**. Someone who already signs in to Ticket Fairy with that address also finds the invitation under **Invitations waiting for you** on their dashboard home page. **Does a team member need a Ticket Fairy account before I invite them?** No. When they accept the invitation, they create an account with the address you sent it to, or sign in to the one they already have. **What is the difference between the brand team and an event team?** The brand team covers every event under the brand, now and later, and is where your permanent people belong. An event team covers one event only, which suits a visiting promoter or door staff for one night. **Does adding people cost anything?** No. Free includes up to 3 people on the brand team, and every paid plan includes an unlimited team with no seat charges. Event-only access never counts towards it. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) - [Invite promoters to your collective so they can sell tickets for your events](https://www.ticketfairy.com/guides/invite-people-to-your-collective) - [Run ticketing for a nightclub](https://www.ticketfairy.com/guides/run-a-nightclub) - [Run ticketing for a club night](https://www.ticketfairy.com/guides/run-a-club-night) - [Set up a brand kit for your events](https://www.ticketfairy.com/guides/set-up-your-brand-kit) - [Secure the account that runs your events](https://www.ticketfairy.com/guides/secure-your-account) - [Find your way around the home page of your event dashboard](https://www.ticketfairy.com/guides/find-your-way-around-the-dashboard-home) - [Run ticketing as an agency or promoter group](https://www.ticketfairy.com/guides/sell-as-an-agency-or-promoter-group) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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