--- title: "Issue accreditation passes for your event | Ticket Fairy Guides" description: "Give your crew, performers and their guests, traders' staff, volunteers and press a named pass for your event, with the zones it opens, the days and hours it works, meals and parking. Your door team scans each pass in the same app as your tickets and sees what it allows, and you print photo badges from the same list." canonical: "https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Issue accreditation passes for your event Accreditation # Issue accreditation passes for your event You accredit hundreds of people behind your event, from the lighting crew to a headliner's plus-ones and the press pit. With passes, everyone confirmed elsewhere in your event comes into one list, each department and performer stays within their allowance, and zones, meals and parking go on one pass. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 12 minutes [Watch the video: Issue accreditation passes for your event](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/issue-accreditation-passes-for-your-event/519e1990cc1f012a65e7779fbb3607806aa03d54fb6808c90df118403f284015/29ad91ad45e16b4f/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-issue-accreditation-passes-for-your-event-29ad91ad45e1.vtt) ***Watch how it's done** 4 min 1 s, with captions.* - [Open Accreditation](#step-1) - [Add your zones](#step-2) - [Choose what each pass type gives](#step-3) - [Let Fai bring in your people](#step-4) - [Add someone yourself](#step-5) - [Set each group's allowance](#step-6) - [Issue the passes](#step-7) - [A pass at the door](#step-8) - [Add a badge photo](#step-9) - [Print photo badges](#step-10) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - Your wristband and badge types are set up on the event's **Credentials** page. Each one becomes a pass type. An owner or admin adds them there. - The event has a ticket type to issue passes as, such as a free crew or guest-list ticket. 1. ## Open Accreditation [Play from here](#guide-video) Open the event, select **Operations**, then select **Accreditation** in the list of sections. **Note:** If Accreditation is not in the list, select **More sections** and open it there. The groups and their allowances are under the list of passes. ![The Passes section for a festival, with crew, a performer's travel party and guest list, a volunteer and a photographer, their zones, meals and status, and the groups with their allowances](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--passes.png) *Passes for one festival.* 2. ## Add your zones [Play from here](#guide-video) Select **Zones and pass types**, enter a zone name such as Backstage, then select **Add zone**. **Note:** Choose a color for each zone, which prints as a band on the badge. Select one of the suggestions to add a common zone in one click. ![The Zones and pass types dialog with Backstage, Production and Artist village zones, and a crew wristband set to open two zones on two days with two meals a day](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--zones-and-pass-types.png) *Zones and pass types.* 3. ## Choose what each pass type gives [Play from here](#guide-video) Under **Pass types**, open a wristband or badge, choose **Issue as guest ticket**, tick the **Zones it opens**, then select **Save pass type**. **Note:** Also set **Days it works**, the hours **From** and **Until**, **Meals per day** and **Includes parking**. Leave every day unticked for a pass that works on every day of the event. **Tip:** A person on the rota gets one meal for each shift that starts that day, or two for a shift of 8 hours or more, up to the pass type's meals per day. 4. ## Let Fai bring in your people [Play from here](#guide-video) Select **Bring in people**. **Note:** Fai adds your crew, confirmed volunteers with a confirmed shift, each performer's travel party and guest list from their advance, approved traders' staff and approved press, and the list fills over the next minute or two. Each person waits for a pass, and nobody gets one until you issue it. 5. ## Add someone yourself [Play from here](#guide-video) Optional: select **Add someone**, enter the **Name**, choose the **Group**, then select **Add**. **Note:** Under **More details**, enter their email, role, organization and pass type. If they have no email address, we send the pass to you to pass on. 6. ## Set each group's allowance [Play from here](#guide-video) Under **Groups and allowances**, select **Edit** on a group, enter **Passes allowed** and **Names close**, then select **Save**. **Note:** Choose a **Pass type for this group** so everyone in it gets the same pass. Names added after the cut-off wait for your decision and are marked **Added after the cut-off**. ![The Change group dialog for a performer's guest list with four passes allowed, the pass type and the time names close](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--group.png) *A group's allowance and cut-off.* 7. ## Issue the passes [Play from here](#guide-video) Select the issue button at the top of Passes, which shows how many passes are ready, check how many people get a pass, then select the issue button in the dialog. **Note:** Each person gets a free guest ticket of the pass type by email. To issue a few, or a pass added after its group's cut-off, tick them in the list and select the issue button above it. **Warning:** The emails go as soon as you select the issue button. ![Dialog to issue three passes, saying each person gets a free guest ticket by email and that the door sees the zones, days, meals and parking](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--issue-passes.png) *Issue passes.* ## A pass at the door [Play from here](#guide-video) Your door team scans the pass in the check-in app like any ticket. Every scan shows the zones, days, hours, meals and parking on the pass, so your team can see where the holder can go. A pass shows **Sending** until its ticket is made, then **Issued**. 8. ## Add a badge photo [Play from here](#guide-video) Select a pass, then select **Upload a photo** or **Get a photo link**. **Note:** Upload a JPG, PNG or WebP of the face, at least 600 pixels wide for a sharp print. A photo link lets the person add their own photo without signing in, and works for 14 days. ![Pass panel for an issued crew pass, with the group, pass type, zones and meals, the badge photo and the pass history](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--pass.png) *One pass.* 9. ## Print photo badges [Play from here](#guide-video) Tick the passes in the list, select the print button above it, choose the **Badge size**, then select **Print**. **Note:** Choose **A6 lanyard badge** or **Card (CR80)**. Each badge shows the name, photo, zones, days, meals and entry code, and a pass that isn't issued yet prints without an entry code. ![The Print badges dialog with an A6 lanyard badge showing the name, role, pass type, zones, days and meals of a pass not issued yet](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--print-badges.png) *Print photo badges.* ## Or have it done for you Fai reads your passes, groups, zones and pass types, brings in everyone confirmed elsewhere in the event, sets up zones, pass types and group allowances, adds or changes a pass, issues passes, cancels a pass or issues it again, and makes a photo link for a pass holder. She shows you each change and waits for your yes first. Issuing emails each person their pass, so Fai always asks before she issues anything. You print badges in the dashboard. Your own AI assistant can list the passes and issue them over the MCP server, after your approval in your MCP client. ### In your dashboard, with Fai ``` Bring in everyone for passes at ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Find my event , list the passes that are ready to issue, and ask me before you issue them ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Use the CLI to list the passes and issue the ones that are ready. ### List the passes. ``` ticketfairy event-os passes list ``` ### Issue the passes that are ready. ``` ticketfairy event-os passes issue --all-ready ``` ## Cancel a pass [Play from here](#guide-video) 1. ### Cancel it Open the pass, select **Cancel pass**, optionally enter a reason, then confirm. **Note:** We cancel the guest ticket, so the door refuses it. Select **Issue again** to send the person a new pass later. Fai cancels a pass and its ticket, or issues a canceled pass again, when you ask, after you confirm. ### In your dashboard, with Fai ``` Cancel the pass for Sam Lee at , he is not coming ``` ## Decline a request [Play from here](#guide-video) 1. ### Decline it Open the waiting pass, select **Decline**, optionally enter a reason, then confirm. **Note:** Select **Undo** straight away, or **Bring back** later, to put the request back on the list. Fai declines a pass request or brings one back when you ask, after you confirm. ### In your dashboard, with Fai ``` Decline the late guest list name for Bicep at ``` ## Questions you might have **I selected Bring in people. Why is the list not complete yet?** Fai adds people in the background, a few hundred at a time, so the list fills over a minute or two at a large event. You can keep working meanwhile. Nobody is added twice if you select it again. If someone could not be added, the activity log says how many, and you can add them with Add someone. **Can I change a pass after it is issued?** Yes, for the group, role, organization, zones, days, parking and vehicle registration, and the door sees the change on the next scan. To change the name, email or pass type, cancel the pass and issue it again. **What happens when a group has no passes left?** Passes over the allowance are held back when you issue them, and the dialog says why. Select Issue anyway to issue them, or raise the group's Passes allowed. **An artist corrected a name on their advance. Do I have to redo the pass?** A waiting pass takes the new name by itself. An issued pass shows the new name with Use the new name, which cancels the old pass and sends a new one after you confirm. **Why does a pass say Not issued?** Its guest ticket could not be sent. Open the pass to see why, then select Try again. If it says the ticket was not confirmed, check the Guest Tickets page first so the person does not get two. **Why was a pass left out when I issued?** It matches an approval rule and is waiting for approval, and the pass shows who it waits for. Once the last person approves it, issue it as usual. **Can outside companies enter their own people?** Yes. In Outside teams, give a security firm, caterer or press outlet an allowance and email them a page link, and the people they name wait in Accreditation for you to issue. **Can I issue passes for a seated event?** Issue them as guest tickets on the Guest Tickets page instead, where you can choose the seats. **How do I set zones from the Credentials page?** On the Credentials page, open the menu on a wristband or badge and select Zones and entitlements. It shows the same settings as the pass type in Passes. **Can I see who has arrived and send a pass again?** Yes. Each issued pass on the list says when and how its holder arrived, and **Send the pass again** on the pass emails it again to the address it was issued to. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) - [How do you manage accreditation and backstage passes for your event?](https://www.ticketfairy.com/guides/manage-event-accreditation) - [Let outside teams name their own people for event passes](https://www.ticketfairy.com/guides/let-outside-teams-name-their-own-people-for-passes) - [Choose who approves accreditation requests for your event](https://www.ticketfairy.com/guides/choose-who-approves-accreditation-requests) - [Hand out accreditation passes at your event desk](https://www.ticketfairy.com/guides/hand-out-accreditation-passes-at-your-desk) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) - [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets) - [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) - [See which event pass holders have arrived and send a pass again](https://www.ticketfairy.com/guides/see-which-pass-holders-have-arrived-and-send-a-pass-again) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)