--- title: "Issue accreditation passes for your event | Ticket Fairy Guides" description: "Give your crew, performers and their guests, traders' staff, volunteers and press a named pass for your event, with the zones it opens, the days and hours it works, meals and parking. Your door team scans each pass in the same app as your tickets and sees what it allows, and you print photo badges from the same list." canonical: "https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event" --- # Issue accreditation passes for your event | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Issue accreditation passes for your event Running the production # Issue accreditation passes for your event Festival production managers and venue operations teams accredit hundreds of people behind an event, from the lighting crew to a headliner's plus-ones and the press pit. Passes bring everyone confirmed elsewhere in your event into one list, keep each department and performer to their allowance, and put zones, meals and parking in front of your gate team at every scan. Give your crew, performers and their guests, traders' staff, volunteers and press a named pass for your event, with the zones it opens, the days and hours it works, meals and parking. Your door team scans each pass in the same app as your tickets and sees what it allows, and you print photo badges from the same list. For: Accrediting everyone who works on or visits your event Takes: 12 minutes - [Open Passes](#step-1) - [Add your zones](#step-2) - [Choose what each pass type gives](#step-3) - [Let Fai bring in your people](#step-4) - [Add someone yourself](#step-5) - [Set each group's allowance](#step-6) - [Issue the passes](#step-7) - [A pass at the door](#step-8) - [Add a badge photo](#step-9) - [Print photo badges](#step-10) ## Before you start - You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only. - Your wristband and badge types are set up on the event's **Credentials** page. Each one becomes a pass type. An owner or admin adds them there. - The event has a ticket type to issue passes as, such as a free crew or guest-list ticket. 1. ## Open Passes Open the event, select **Management**, then select **Passes** in the list of sections. **Note:** If Passes is not in the list, select **More sections** and open it there. The groups and their allowances are under the list of passes. ![Ticket Fairy Passes section for a festival, with crew, a performer's travel party and guest list, a volunteer and a photographer, their zones, meals and status, and the groups with their allowances](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--passes.png) Passes for one festival. 2. ## Add your zones Select **Zones and pass types**, enter a zone name such as Backstage, then select **Add zone**. **Note:** Choose a colour for each zone, which is the band printed on the badge. Select one of the suggestions to add a common zone in one click. ![Ticket Fairy Zones and pass types dialog with Backstage, Production and Artist village zones, and a crew wristband set to open two zones on two days with two meals a day](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--zones-and-pass-types.png) Zones and pass types. 3. ## Choose what each pass type gives Under **Pass types**, open a wristband or badge, choose **Issue as guest ticket**, tick the **Zones it opens**, then select **Save pass type**. **Note:** Also set **Days it works**, the hours **From** and **Until**, **Meals per day** and **Includes parking**. Leave every day unticked for a pass that works on every day of the event. **Tip:** A person on the rota gets one meal for each shift that starts that day, or two for a shift of 8 hours or more, up to the pass type's meals per day. 4. ## Let Fai bring in your people Select **Bring in people**. **Note:** Fai adds your crew, confirmed volunteers with a confirmed shift, each performer's travel party and guest list from their advance, approved traders' staff and approved press, and the list fills over the next minute or two. Each person waits for a pass, and nobody gets one until you issue it. 5. ## Add someone yourself Optional: select **Add someone**, enter the **Name**, choose the **Group**, then select **Add**. **Note:** Under **More details**, enter their email, role, organisation and pass type. Without an email address, the pass comes to you to hand on. 6. ## Set each group's allowance Under **Groups and allowances**, select **Edit** on a group, enter **Passes allowed** and **Names close**, then select **Save**. **Note:** Choose a **Pass type for this group** so everyone in it gets the same pass. Names added after the cut-off wait for your decision and are marked **Added after the cut-off**. ![Ticket Fairy Change group dialog for a performer's guest list with four passes allowed, the pass type and the time names close](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--group.png) A group's allowance and cut-off. 7. ## Issue the passes Select the issue button at the top of Passes, which counts the passes that are ready, check how many people get a pass, then select the issue button in the dialog. **Note:** Each person gets a free guest ticket of the pass type by email. To issue a few, or a pass added after its group's cut-off, tick them in the list and select the issue button above it. **Warning:** The emails go as soon as you select the issue button. ![Ticket Fairy dialog to issue three passes, saying each person gets a free guest ticket by email and that the door sees the zones, days, meals and parking](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--issue-passes.png) Issue passes. ## A pass at the door Your door team scans the pass in the check-in app like any ticket. Every scan shows the zones, days, hours, meals and parking on the pass, so your team can see where the holder can go. A pass shows **Sending** until its ticket is made, then **Issued**. 8. ## Add a badge photo Select a pass, then select **Upload a photo** or **Get a photo link**. **Note:** Upload a JPG, PNG or WebP of the face, at least 600 pixels wide for a sharp print. A photo link lets the person add their own photo without signing in, and works for 14 days. ![Ticket Fairy pass panel for an issued crew pass, with the group, pass type, zones and meals, the badge photo and the pass history](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--pass.png) One pass. 9. ## Print photo badges Tick the passes in the list, select the print button above it, choose the **Badge size**, then select **Print**. **Note:** Choose **A6 lanyard badge** or **Card (CR80)**. Each badge carries the name, photo, zones, days, meals and entry code, and a pass that is not issued yet prints without an entry code. ![Ticket Fairy Print badges dialog with an A6 lanyard badge showing the name, role, pass type, zones, days and meals of a pass not issued yet](https://www.ticketfairy.com/embeds/posters/marketing-event-accreditation--print-badges.png) Print photo badges. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai reads your passes, groups, zones and pass types, brings in everyone confirmed elsewhere in the event, sets up zones, pass types and group allowances, adds or changes a pass, issues passes, cancels a pass or issues it again, and makes a photo link for a pass holder. She shows you each change and waits for your yes first. Issuing emails each person their pass, so Fai always asks before she issues anything. Badges are printed in the dashboard. ### In your dashboard, with Fai Bring in everyone for passes at \ ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Cancel a pass 1. ### Cancel it Open the pass, select **Cancel pass**, optionally enter a reason, then confirm. **Note:** The guest ticket is cancelled, so the door refuses it. Select **Issue again** to send the person a new pass later. Fai cancels a pass and its ticket, or issues a cancelled pass again, when you ask, after you confirm. ### In your dashboard, with Fai Cancel the pass for Sam Lee at \, he is not coming ## Decline a request 1. ### Decline it Open the waiting pass, select **Decline**, optionally enter a reason, then confirm. **Note:** Select **Undo** straight away, or **Bring back** later, to put the request back on the list. Fai declines a pass request or brings one back when you ask, after you confirm. ### In your dashboard, with Fai Decline the late guest list name for Bicep at \ ## Questions you might have I selected Bring in people. Why is the list not complete yet?: Fai adds people in the background, a few hundred at a time, so the list fills over a minute or two at a large event. You can keep working meanwhile. Nobody is added twice if you select it again. If someone could not be added, the activity log says how many, and you can add them with Add someone. Can I change a pass after it is issued?: Yes, for the group, role, organisation, zones, days, parking and vehicle registration, and the door sees the change on the next scan. To change the name, email or pass type, cancel the pass and issue it again. What happens when a group has no passes left?: Passes over the allowance are held back when you issue them, and the dialog says why. Select Issue anyway to issue them, or raise the group's Passes allowed. An artist corrected a name on their advance. Do I have to redo the pass?: A waiting pass takes the new name by itself. An issued pass shows the new name with Use the new name, which cancels the old pass and sends a new one after you confirm. Why does a pass say Not issued?: Its guest ticket could not be sent. Open the pass to see why, then select Try again. If it says the ticket was not confirmed, check the Guest Tickets page first so the person does not get two. Can I issue passes for a seated event?: Issue them as guest tickets on the Guest Tickets page instead, where you can choose the seats. Where do I set zones from the Credentials page?: On the Credentials page, open the menu on a wristband or badge and select Zones and entitlements. It shows the same settings as the pass type in Passes. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) - [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets) - [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production) - [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists) - [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track) - [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload) - [Read your event's email in one inbox](https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox) - [Take notes on your event calls with Fai](https://www.ticketfairy.com/guides/take-notes-on-your-event-calls-with-fai) - [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event) - [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists) - [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show) - [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/guides/book-travel-and-accommodation-for-your-artists) - [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers) - [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it) - [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams) - [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day) - [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days) - [Hold dates for shows at your venue](https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue) - [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent) - [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist) - [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online) - [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes) - [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/guides/take-trader-applications-for-your-event) - [Get your traders ready for show day](https://www.ticketfairy.com/guides/get-your-traders-ready-for-show-day) - [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it) - [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event) - [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours) - [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event) - [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew) - [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event) - [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event) - [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event) - [Send your event lists to your team on a schedule](https://www.ticketfairy.com/guides/send-your-event-lists-to-your-team-on-a-schedule) - [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times) - [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. 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