--- title: "Issue reusable event passes to crew and artists | Ticket Fairy Guides" description: "Give crew and artists named multi-entry passes. Your door team can scan them in the same app they use for tickets." canonical: "https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Issue reusable event passes to crew and artists Setting up an event # Issue reusable event passes to crew and artists Without a pass that works more than once, your crew, artists and contractors need a fresh ticket for every trip through the gate. Festival production managers and venue teams issue named multi-entry passes instead, with a use limit you set for each pass type. Your door team scans them in the same app as tickets. Give crew and artists named multi-entry passes. Your door team can scan them in the same app they use for tickets. For: Letting your team in and out of an event all day Takes: 6 minutes - [Open Multi-Entry Passes](#step-1) - [Create a pass type](#step-2) - [Set the maximum uses per event](#step-3) - [Add the people who get a pass](#step-4) - [Send the passes](#step-5) - [Crew passes at the door](#step-6) ## Before you start - You are an owner, an admin or a curator on the brand. We turn passes on for a brand, so ask us if **Multi-Entry Passes** is not in your menu. - Your door team scans with our app. The same scanner accepts passes and tickets, so your team scans both without switching anything over. 1. ## Open Multi-Entry Passes Go to your brand and select **Multi-Entry Passes**. A pass made here works at every event that brand runs. **Note:** An event can have its own passes too, under **Interact** when you have that event open, and those work at that one event only. Start at the brand for crew members who work across several events. 2. ## Create a pass type Select **Create new entry pass type**, then enter a name, such as Crew, Artist or Production, and any details such as the role, access area or shift in **Description**. **Note:** A name can contain up to 100 characters. **Type** offers **Member** and **Season**, and the choice does not change where the pass works. ![The Create Pass Type dialog, with a crew pass named and its number of uses per event filled in](https://www.ticketfairy.com/embeds/posters/marketing-passes--create-pass-type.png) Multi-Entry Passes, Create Pass Type. 3. ## Set the maximum uses per event Set **Maximum number of uses per event**. The limit covers the whole event, not each day. **Note:** A crew member who enters six times and leaves six times needs at least 12 uses, and a higher figure leaves room for an extra trip through the gate. Set a number on every type you create. 4. ## Add the people who get a pass Under **Create New Pass**, pick the **Type** and add the person under **Enter Recipient** by first name, last name and email. **Note:** For a whole crew, switch to **Upload Recipients** and select **Add from CSV**: the CSV takes first name, last name and email address, in that order, with no header row. Every row needs all three, and the rows appear in the dashboard so you can correct one before you send. **Tip:** Enter who approved the access in **Notes**. The note goes on every pass you create from this form, and the pass list shows it beside the holder. ![The Create New Pass form, with the type picked and the Enter Recipient and Upload Recipients tabs beside each other](https://www.ticketfairy.com/embeds/posters/marketing-passes--issue-a-pass.png) Multi-Entry Passes, Create New Pass. 5. ## Send the passes Select **Send** or **Send All**, then confirm. - **Send**: Emails that pass to its named recipient. - **Send All**: Emails every pass in the list. **Tip:** Use **Send** again if a crew member asks for another copy. Sending again sends the same code, so a crew member who lost the email receives the same pass again rather than a second one to keep track of. ![Ticket Fairy Existing Passes table with Send, Edit, Remove and Send All controls](https://www.ticketfairy.com/embeds/posters/marketing-passes--existing-passes.png) Multi-Entry Passes, Existing Passes. ## Crew passes at the door Your door team scans a pass in the same app they use for tickets and checks the result. A pass shows the name of the person it belongs to and its type, the same way a ticket shows its ticket type. Give each entrance the list of pass types its team should accept, and tell them what to do when a pass is refused. **Note:** Set the event check-in window to cover every time the pass should work, including load-in and breakdown where needed. Give public ticket types their own door times when staff access starts earlier than buyer admission. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, can create the pass types, issue the passes and send them out. She asks you to approve each action first. You can also manage the passes in the dashboard. Review every recipient before sending, because an email that has gone cannot be recalled. ### In your dashboard, with Fai Create a Crew Member pass type for this brand with twelve entries per event, issue one to every person in the list I paste next, and show me the names before sending anything ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Update a pass Select **Edit** under **Existing Passes**, change the name, email address, pass type, number of uses or notes, then save. **Note:** The pass keeps the same QR code. Use Edit only when the pass still belongs to the same person. Fai can find the pass and update its holder, type, uses or notes after showing you the current details. MCP and the CLI do not manage entry passes. ### In your dashboard, with Fai Find the entry pass for \ on \, show me its type, email address, uses and notes, then ask what I want to change ## Remove a pass Choose the delete button for the pass, check the person named in the confirmation, then confirm the removal. **Note:** The pass stops working at the gate and its scan history remains available. Issue a new pass when access moves to another person. Fai can show the pass holder, type and remaining uses, then remove it after you approve the change. MCP and the CLI do not manage entry passes. ### In your dashboard, with Fai Find the entry pass for \ on \, show me its type and remaining uses, then ask before removing the pass ## Questions you might have Does a pass take a ticket out of my allocation?: No. Passes do not reduce ticket stock or appear in ticket orders. What is the difference between Member and Season?: They are labels only. Where a pass works comes from where you made it: a brand pass works at every event that brand runs, an event pass at that one event. Can I upload a crew list rather than adding people one at a time?: Yes. **Upload Recipients** takes a CSV of first name, last name and email address with no header row, and issues a pass to each row. Does my door team need a second app for passes?: No. The same app scans tickets and passes and identifies each from its code. Can one person have more than one pass?: Yes. Each pass has its own QR code and use limit, so a crew member working two roles can have a separate pass for each role. Can I give one person more entries than the rest of their type?: Yes. **Maximum number of uses per event** appears again on the pass itself, and the number there is the one counted for that pass, whatever the type says. Why was a pass refused at the gate?: A pass is refused outside the event's check-in window, for the wrong brand or event, after its use limit, or when its type has been removed. Removing a type stops every pass under it, however many uses each one had left, and the changes can take a few moments to reach the door app. Reissue those people on a type you are keeping before you remove the old one. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [How do you manage accreditation and backstage passes for your event?](https://www.ticketfairy.com/guides/manage-event-accreditation) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Use Freefund to reduce no-shows at free and RSVP events](https://www.ticketfairy.com/guides/reduce-no-shows-at-free-rsvp-events) - [Run an A/B test for your event](https://www.ticketfairy.com/guides/run-an-ab-test-for-your-event) - [Make your event invitation-only](https://www.ticketfairy.com/guides/make-an-event-invitation-only) - [Password-protect your event](https://www.ticketfairy.com/guides/password-protect-your-event) - [Sell tickets by personal invitation](https://www.ticketfairy.com/guides/sell-tickets-by-personal-invitation) - [Unlock hidden tickets with an access code](https://www.ticketfairy.com/guides/unlock-hidden-tickets-with-an-access-code) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/guides/approve-orders-before-buyers-receive-tickets) - [Schedule when your event goes live](https://www.ticketfairy.com/guides/schedule-when-your-event-goes-live) - [Postpone or reschedule an event](https://www.ticketfairy.com/guides/postpone-or-reschedule-an-event) - [Cancel an event](https://www.ticketfairy.com/guides/cancel-an-event) - [Take pre-registrations before your ticket on-sale](https://www.ticketfairy.com/guides/take-pre-registrations-before-your-on-sale) - [Create a reusable event template](https://www.ticketfairy.com/guides/create-a-reusable-event-template) - [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/guides/sell-a-multi-day-festival) - [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/guides/sell-add-ons-with-your-tickets) - [Group your tickets into categories](https://www.ticketfairy.com/guides/group-your-tickets-into-categories) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Limit who can buy a ticket type](https://www.ticketfairy.com/guides/limit-who-can-buy-tickets) - [Sell tickets only to your NFT holders](https://www.ticketfairy.com/guides/sell-tickets-only-to-your-nft-holders) - [Add your flyer and description to your event page](https://www.ticketfairy.com/guides/design-your-event-page) - [Answer your buyers' questions on the event page](https://www.ticketfairy.com/guides/add-faqs-to-your-event-page) - [Choose who Ticket Fairy support contacts about your event](https://www.ticketfairy.com/guides/choose-who-ticket-fairy-support-contacts-about-your-event) - [Sell timed-entry tickets for an attraction, exhibition or food event](https://www.ticketfairy.com/guides/sell-timed-entry-tickets) - [Duplicate an event](https://www.ticketfairy.com/guides/duplicate-an-event) - [Run a recurring event series](https://www.ticketfairy.com/guides/run-a-recurring-event-series) - [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/guides/sell-vip-tables-and-bottle-service) - [Hold back tickets for later](https://www.ticketfairy.com/guides/hold-back-ticket-stock) - [Schedule ticket releases](https://www.ticketfairy.com/guides/schedule-ticket-sale-windows-and-release-tiers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. 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