--- title: "Send free tickets to your guest list | Ticket Fairy Guides" description: "Send a guest, a reviewer or a crew member a ticket at no charge from the Guest Tickets page, one person at a time or from a spreadsheet, and see who you have sent tickets to." canonical: "https://www.ticketfairy.com/guides/issue-guest-tickets" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Send free tickets to your guest list Private sales, invitations and guest lists # Send free tickets to your guest list If you promote events or run a venue, you let press, artist guests, sponsors and crew in free at every event you run. Ticket Fairy issues each of them a ticket with a barcode from your own ticket types, so your door team scans them in like any other buyer, and those tickets don't count towards your takings. You can see who was sent which ticket, and who sent it. Takes: 5 minutes - [Pick the ticket type and how many](#step-1) - [Enter who the tickets are for](#step-2) - [Send them and check the list](#step-3) ## Before you start - You're the owner, an admin or a curator on the event. With the Customer Support role, you can't see the list of issued tickets or send from the page. - You have a ticket type the guests should come in on. A Guest list ticket type works well for this, so the comps are easy to count later. - You have each person's name and email address. One email address receives the whole batch you send it, so a couple sharing a booking is one entry and two names. 1. ## Pick the ticket type and how many Open your event, select **Guest Tickets**, select **Send Guest Tickets**, then choose the **Ticket Type** and the **Quantity**. If your event has tables, they're listed here too, and the field is called Ticket/Table Type. **Note:** The quantity is how many tickets this one person receives, up to 40. A guest ticket comes out of that ticket type's stock like a sold one. ![Guest ticket form with the ticket type list open, a quantity, and a card for the first ticket holder](https://www.ticketfairy.com/embeds/posters/marketing-guest-tickets--send-guest-tickets.png) *Event, Guest Tickets, Send Guest Tickets.* 2. ## Enter who the tickets are for Enter the **Email address** and then **Confirm email address**, and give a **First Name** and **Last Name** on each ticket holder card. Your door team sees the names, and every ticket in this batch goes to the email address. **Note:** Copy Details Below fills the rest of the cards from the first one, which suits a group under one name. Guests don't see **Notes (optional)**, and it's included in your exports. 3. ## Send them and check the list Select **Send**. A few seconds later, the list of issued tickets on the page shows the name, the ticket type, who sent it and when. **Note:** If your event emails guest tickets, each guest also gets an email with their barcode. We take a few seconds to create the tickets, so it's normal for the list to be empty for a moment. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can send guest tickets for you from a list you give her. She shows you the recipients, the ticket type and the count and asks you to approve before she emails anyone, because you can't unsend a ticket. You can also do all of this in the dashboard. ### In your dashboard, with Fai ``` Send a Guest list ticket for to at , show me the ticket type and the count before you send it ``` ## Send a whole list at once Select **Upload Guest Tickets** and upload a spreadsheet with no header row: first name, last name, email address, how many tickets, the ticket type by name, then add-ons, notes and up to two attendee tags. Each row can have up to 50 tickets, and the page offers a template to start from. Fai takes the same list in the conversation and shows it to you before she sends anything. ### In your dashboard, with Fai ``` Here is my press list for . Send each of them one Guest list ticket, and show me the whole list and the total before you send ``` ## Issue more tickets than the type has left If you ask for more than the ticket type has left, the form says so and offers **Override stock levels.**, which an owner or an admin can turn on and confirm. You can then issue tickets past the number you set for that ticket type, so the size of the room is your only limit. Fai reads what the type has left, names the shortfall and waits for you to say yes before she goes past it. ### In your dashboard, with Fai ``` Send 12 Guest list tickets for to and tell me first whether that type has 12 left ``` ## Take a guest ticket back Open **Orders**, select the **Guest** tab, find the order and select **Cancel** in its row menu. The barcode stops working at the door from that moment, and the guest is not charged anything either way. **Note:** You need an owner, admin or support role to cancel. With a curator role, you can send guest tickets but can't take one back, so ask someone with one of those roles. Fai finds the order and shows you the guest and the tickets on it. She can't cancel it unless you ask Ticket Fairy support to turn that on for her, so cancel it yourself on the page. ### In your dashboard, with Fai ``` Find the guest ticket order for on and show me what it holds ``` ## Questions you might have **Do guest tickets use up the tickets I have to sell?** Yes. Each one comes out of the ticket type you pick, exactly as a sold ticket does, and the form stops you at the number that type has left unless an owner or an admin turns on the override. If you give a lot away, make a Guest list ticket type with its own allocation, so the comps never eat into a paid release. **Do guest tickets show up in my sales figures?** They add nothing to your takings, because a guest order has a value of zero. They are still tickets, and the two sales reports count them differently: Ticket Sales leaves complimentary orders out, and Sales by Type lists them under their ticket type at zero. The check-in figures include them, and a ticket export has a Guest Ticket column so you can tell the two apart. **Can I send one person several ticket types?** Send one batch per type to the same email address. Each batch is its own order and its own email, and all of them arrive in the same person's inbox. **Who on my team can send guest tickets?** You need an owner, admin or curator role. With the Customer Support role, you can't see the list of issued tickets, and with the Promoter or Door Staff role, you don't see the page at all. We record who sent each batch, on the list and in your activity log. **The guest says the email never arrived. What now?** Check the issued list first. A row on the list means we created the ticket, but that doesn't mean the email arrived: the address may have a typo, the message may have gone to spam, or your event may be one Ticket Fairy has set to issue guest tickets without emailing them. Read the address on the row, and if it is right, cancel that order from the Guest tab and send a fresh one. This only sends a new email if your event emails guest tickets, so ask Ticket Fairy support whether yours does and whether the first one was sent. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/guest-lists-and-comps) - [Make your event invitation-only](https://www.ticketfairy.com/guides/make-an-event-invitation-only) - [Sell tickets by personal invitation](https://www.ticketfairy.com/guides/sell-tickets-by-personal-invitation) - [Create promo codes for your event](https://www.ticketfairy.com/guides/create-promo-codes) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Password-protect your event](https://www.ticketfairy.com/guides/password-protect-your-event) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/guest-lists-and-comps) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)