--- title: "Assign wristbands to each ticket type | Ticket Fairy Guides" description: "Match each ticket type and add-on to the wristband or badge its holder gets, so the scanning app shows your door team the right band as each ticket is scanned." canonical: "https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Assign wristbands to each ticket type At the door # Assign wristbands to each ticket type Festival and multi-day event teams hand out a different wristband for weekend, VIP, day and camping tickets, and the wrong band at the gate lets an attendee into an area they did not pay for. If you match the bands to your ticket types before doors, your door team sees which band to put on as they scan each ticket. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 6 minutes - [Open Credentials](#step-1) - [Start a new credential](#step-2) - [Enter the band's name](#step-3) - [Choose a wristband or a badge](#step-4) - [Select the ticket types that get this band](#step-5) - [Select add-ons for a band that follows them](#step-6) - [Add the band's artwork](#step-7) - [Save the credential](#step-8) - [Add a credential for every other band](#step-9) - [Check the band on a test scan](#step-10) - [Undo the test scans](#step-11) - [Cancel the test tickets](#step-12) ## Before you start - You're an owner or an admin for the event. If you can't see **Credentials** in the event menu, ask an owner or an admin to do this part. - You've already created the ticket types and any add-ons that decide who gets which band. - You have the artwork for each band as an image file, such as the file your wristband printer works from. 1. ## Open Credentials Open your event and select **Credentials**. A credential is one wristband or badge design and the tickets that get it, and a new event starts with none. ![The Credentials page for an event with no wristbands set up yet](https://www.ticketfairy.com/embeds/posters/marketing-credentials--no-credentials-yet.png) *Event, Credentials.* 2. ## Start a new credential Select **Create Credential**. The Create Credential dialog opens. ![The Create Credential dialog with a day ticket wristband matched to three day tickets](https://www.ticketfairy.com/embeds/posters/marketing-credentials--create-credential.png) *Event, Credentials, Create Credential.* 3. ## Enter the band's name Enter the name your door team uses for the band in **Name**, such as VIP, Day Ticket or Campsite. 4. ## Choose a wristband or a badge Choose what your door team gives the attendee in **Type**. - **Wristband**: A band fastened on the attendee's wrist at the gate. - **Badge**: A pass worn on a lanyard, such as an artist or crew badge. **Note:** Both types are matched to tickets in the same way. The type tells your door team which of the two to give out. 5. ## Select the ticket types that get this band Select every ticket type whose holders get this band in **Ticket Types**. One band can cover several ticket types, such as one day band for Friday, Saturday and Sunday tickets. **Note:** A ticket type can be on more than one credential. If a ticket matches two credentials, your door team sees both bands when they scan it. 6. ## Select add-ons for a band that follows them If a band goes with an add-on, such as a campsite band for camping, select those add-ons in **Add-Ons**. **Note:** If you choose ticket types and add-ons on one credential, only a ticket of one of those types that also has one of those add-ons gets the band. For a band every camper gets whatever their ticket, choose the camping add-ons and leave Ticket Types empty. 7. ## Add the band's artwork Drop the artwork file on **Credential Image**, or select it to choose the file from your computer. **Tip:** Use the file your wristband printer works from, so the picture your door team sees matches the band in their hands. 8. ## Save the credential Select **Create Credential** at the bottom of the dialog. The credential appears in the list with a **Code** that Ticket Fairy gives it. ![The Credentials list with weekend, VIP, day ticket and campsite wristbands and a crew badge](https://www.ticketfairy.com/embeds/posters/marketing-credentials--credentials.png) *Event, Credentials.* 9. ## Add a credential for every other band Repeat from step 2 for each other wristband or badge, so every ticket type that needs a band has one. 10. ## Check the band on a test scan Before doors, send yourself one ticket of each ticket type from **Guest Tickets**. Scan each one in the scanning app and check the band your door team sees for it. **Note:** Your door team sees the band when they scan a ticket in, and when they scan one that's already in. A refunded or canceled ticket shows no band, because the app turns it away. 11. ## Undo the test scans Open **Individual Tickets** on the event's Check-In page and select **Unscan ticket** on each test ticket, so your check-in counts start at zero. ![The Individual Tickets table with each ticket's status, check-in time and who scanned it](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) *Event, Check-In, Individual Tickets.* 12. ## Cancel the test tickets Open **Orders**, select the **Guest** tab and select **Cancel** in the row menu of each test order. The test tickets stop working at the door and go back into the stock of their ticket types. ## Change which tickets get a band Select **Edit** on the credential's row, change **Ticket Types** or **Add-Ons**, then select **Save Credential**. From the next scan, each ticket shows the band your new choice gives it. Fai, the MCP server and the command line can't manage credentials, so change a credential on the Credentials page. ## Stop handing out a band for now Open the menu at the end of the credential's row, select **Deactivate** and confirm. The band stops showing on scans and the credential stays in the list with a red marker, so select **Activate** in the same menu to bring it back. Fai, the MCP server and the command line can't manage credentials, so deactivate or activate a credential on the Credentials page. ## Remove a band Open the menu at the end of the credential's row, select **Delete** and confirm. The credential disappears from the list, and no ticket shows that band when it's scanned. **Warning:** You can't bring back a deleted credential. Deactivate it instead if you might use the band again. Fai, the MCP server and the command line can't manage credentials, so delete a credential on the Credentials page. ## Questions you might have **What happens when one ticket matches two credentials?** Your door team sees both bands when they scan it. That suits a VIP ticket holder who has also bought camping and gets a VIP band and a campsite band. If a ticket should only get one band, keep its ticket type on one credential. **Why does no ticket get my band?** A credential gives its band only to tickets that match what you chose on it. Check that it has at least one ticket type or add-on chosen, that it is active in the list, and, where you chose both ticket types and add-ons, that the ticket has one of those add-ons. If you chose the band by add-on, that add-on still has to be active on the ticket. **What is the Code on each credential?** A short reference Ticket Fairy gives each credential when you create it. You can change it in Edit Credential, for example to match the reference on your wristband order. Which tickets get the band comes from the ticket types and add-ons you choose, not from the code. **Is the Credential ID on Individual Tickets the same thing?** No. That column shows the ID of a physical wristband or tag linked to that ticket, which cashless payments use, and **Not Linked** where there is none. The credentials on this page decide which band design a ticket gets. **Do my credentials copy when I duplicate the event?** Yes, if you turn on **Credentials** in the Duplicate Event dialog. Active credentials copy with the ticket types they cover, matched to the new event's copies of those ticket types. Deactivated credentials do not copy. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/guides/sell-add-ons-with-your-tickets) - [Duplicate an event](https://www.ticketfairy.com/guides/duplicate-an-event) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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