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Running the production

Keep rider lists and notes for your event's artists

Promoters and production managers work through dozens of rider lines per artist, from backline to towels to the car from the airport. Keeping each line and the team's notes on the artist's own page means whoever is on shift can see what is still to do.

List what each artist's rider asks for, tick each item off as it is sorted, and keep your team's notes on the artist in the same place, so every rider is sorted before your event.

For
Getting every artist's rider sorted before show day
Takes
6 minutes

Before you start

  • You are an owner, admin or producer on the event.
  • The artist is on the event's line-up.

  1. Open the artist's rider

    Open the event, select Management, select Artists in the list of sections, select the artist, then select Hospitality Rider. The rider items are under Requirements.

    Note: Technical Requirements and Catering work the same way for the stage and food lines of the rider. A conference calls artists speakers, and the page works the same way.

    Ticket Fairy hospitality rider for one artist, listing each rider item with its quantity and whether it is To Do or Done
    An artist's hospitality rider, item by item.

  2. Add each rider item

    Select Add Requirement, enter how many in the number field, enter the item in Enter item, then select Add.

    Note: Once you enter an item, a second field appears for an alternative the artist accepts, such as "or Two vegetarian". Each new item starts as To Do.

  3. Tick an item off when it is sorted

    Select the item's status and choose Done.

    Note: A done item is struck through, so the lines still To Do stand out. Choose To Do again if it comes undone.

  4. Add a note for the team

    Select Notes, enter it under New note, then select Add note.

    Note: Every note shows who added it and when, and your teammates see it straight away. Use the pencil beside a note to change it.

    Ticket Fairy notes on an artist's hospitality rider, with a New note box and two notes from the team
    The team's notes on the same artist.

Or have it done for you

Fai reads an artist's rider items and notes, adds or ticks off items and adds notes when you ask. She shows you each change and waits for your yes first.

In your dashboard, with Fai

Add "Car from Heathrow on 7 Oct" to Bicep's hospitality rider for <EVENT NAME>, and tell me what on their rider is still to do

Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

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Add a day to the schedule

  1. Add the day and its hours

    On Schedule & Timeline, select Add Event Day, choose the Date, set the Start time and End time, then select Add Event Day.

    Note: The times are in the event's own time zone. A day that is already on the schedule is not added twice, so two teammates adding the same day end up with one.

    Ticket Fairy Add Event Day dialog with a date, a start time and an end time
    Add Event Day.

Fai adds a day and its opening hours to the event when you ask, after you confirm.

In your dashboard, with Fai

Add Sunday 9 October to <EVENT NAME>, open from 14:00 to 23:00

File a document under an artist

  1. Ask Fai to file it

    Ask Fai to file the document under the artist and the part of the booking it covers, such as hospitality.

    Note: Fai can also archive a document you no longer need and restore it later; archiving keeps the file.

Fai files a document under the artist and part of the booking it belongs to, archives it or restores it, after you confirm.

In your dashboard, with Fai

File the rider I uploaded for Bicep under their hospitality on <EVENT NAME>

Questions you might have

Why can I not choose a date for a set?
A set's date is chosen from the event's days, so add the day first. Add Event Day is on Schedule & Timeline while the list in front of you has no performances in it, such as on a new event.
Can Fai fill in the rider for me?
Fai reads the riders you upload and picks out what they ask for, and you can ask her to add the items you name to the list.
What happens if two of us change the same item at once?
The second save does not overwrite the first. The dashboard loads your teammate's version and offers Keep their version or Re-apply my changes.
Who can add items and notes?
Owners, admins and producers on the event. Other roles on the team can read them.

Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

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Related guides

Do this on your own event

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