--- title: "Let buyers resell their tickets at face value | Ticket Fairy Guides" description: "Turn on ticket resale so a buyer who can't come to your event passes their ticket to the next fan on your waiting list, or to someone they name, at the ticket's own price, and follow every resale ticket on the Ticket Resale report." canonical: "https://www.ticketfairy.com/guides/let-buyers-resell-their-tickets-at-face-value" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Let buyers resell their tickets at face value Checkout and orders # Let buyers resell their tickets at face value Festival, club and concert promoters turn on resale so a fan who can no longer come passes their ticket on through Ticket Fairy instead of through a tout. The next person in line pays the ticket's own price, the seller gets their money back, and the old ticket stops working at the door. Takes: 6 minutes [Watch the video: Let buyers resell their tickets at face value](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/let-buyers-resell-their-tickets-at-face-value/bd6aac6ce201c9ba231d02e0ee9d17ac6c09f9a159e1e50a1f0e72e3b1948cb2/bf98664151c9d702/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-let-buyers-resell-their-tickets-at-face-value-bf98664151c9.vtt) ***Watch how it's done** 3 min 57 s, with captions.* - [Open the anti-scalping settings](#step-1) - [Open the settings dialog](#step-2) - [Turn on the resale you want to offer](#step-3) - [Save the settings](#step-4) - [The resale fee](#step-5) - [A buyer's resale](#step-6) - [Turn on the waiting list](#step-7) - [A completed resale](#step-8) - [Watch your resale tickets](#step-9) - [Check a resale went through](#step-10) ## Before you start - You're the owner or an admin of the event. Ask one of them to do this if you can't open **Tickets**. 1. ## Open the anti-scalping settings [Play from here](#guide-video) Open your event, select **Tickets**, then **Settings**, and find the **Anti-Scalping/Fraud Settings** card. A tick beside **Ticket Resale** means your buyers can already resell their tickets. ![The Anti-Scalping/Fraud Settings card with Names Required, Ticket Resale and Add-on Resale ticked and a Settings button](https://www.ticketfairy.com/embeds/posters/marketing-resale--anti-scalping-card.png) *Tickets, Settings, Anti-Scalping/Fraud Settings.* 2. ## Open the settings dialog [Play from here](#guide-video) Select **Settings** on the card. The dialog lists **Ticket resale** and **Add-on resale** below the name and ID checks. ![The Anti-Scalping/Fraud Settings dialog, with names required, name checks, ID required, ticket resale and add-on resale switches and a Save button](https://www.ticketfairy.com/embeds/posters/marketing-event-settings--anti-scalping.png) *Tickets, Settings, Anti-Scalping/Fraud Settings.* 3. ## Turn on the resale you want to offer [Play from here](#guide-video) Turn on each kind of resale your buyers can use. - **Ticket resale**: A buyer can resell a ticket they bought, and the add-ons attached to it go with the ticket. An add-on set to **Withhold from Resale** stays with the seller. - **Add-on resale**: A buyer can resell an add-on on its own, such as a parking pass they no longer need. 4. ## Save the settings [Play from here](#guide-video) Select **Save**. The dashboard shows "Successfully updated ticket settings", and **Ticket Resale** on the card has a tick. **Note:** The change applies to every ticket on the event, so buyers who already hold tickets can resell them too. ## The resale fee [Play from here](#guide-video) When a ticket sells through resale, Ticket Fairy charges the seller a resale fee of 10% of the price they paid for the ticket, not counting the ticketing fee. The fee applies to every resale on your event from the moment **Ticket resale** is on, whether you switch it on when you create the event or on this page later, unless your event is in India, where resale carries no fee, or Ticket Fairy has set a different fee for it. For a ticket bought in a currency other than US, Australian or New Zealand dollars, pounds sterling or euros, the fee is capped at the equivalent of US$20. **Note:** Ticket Fairy takes the fee from the seller's card once their ticket sells, then refunds their ticket. If the card is declined, Ticket Fairy emails them a link to pay the fee, and their refund goes out once they pay. ## A buyer's resale [Play from here](#guide-video) A buyer who can't come opens their order in their Ticket Fairy account and chooses Sell Ticket beside the ticket. They can sell it to anyone who wants it, and Ticket Fairy offers it to the next person on your waiting list for that ticket type, or they can sell it to someone they know, who gets an email from Ticket Fairy with a link to buy it. Their ticket keeps working at the door until the new buyer pays. **Note:** When a resale fee applies, the Sell ticket page shows the amount before the buyer lists the ticket. A buyer can take the ticket off resale from the same order until a new buyer pays for it. ![Sell ticket page offering the ticket to anyone who wants to buy it or to someone the buyer knows, with the expected refund beside it](https://www.ticketfairy.com/resources/images/consumer-posters/consumer-manage-tickets--sell.png) 5. ## Turn on the waiting list [Play from here](#guide-video) On the same **Settings** tab, turn on **Enable waiting list after ticket sell-out** if it's off, then select **Save Ticket Settings**. **Note:** When a buyer sells to anyone, Ticket Fairy offers the ticket to the person who joined the waiting list for that ticket type earliest. When the list is empty, the ticket stays up for resale until a fan joins it. ![Ticket settings with the waiting list switches for tickets and add-ons turned on](https://www.ticketfairy.com/embeds/posters/marketing-waiting-list--settings.png) *Tickets, Settings.* ## A completed resale [Play from here](#guide-video) The new buyer pays the ticket type's current price at an ordinary checkout, with the ticketing fee as for any other ticket, and receives a ticket of their own. The seller's ticket stops working, and Ticket Fairy refunds the seller what they paid for the ticket and any add-ons that went with it, less anything already refunded on it and, unless Ticket Fairy has set your event up to return it, the ticketing fee. 6. ## Watch your resale tickets [Play from here](#guide-video) Open **Performance** and select **Ticket Resale**. Each ticket type shows how many of its tickets buyers have put up for resale, and selecting one lists each ticket with its **Status**, **Sold Via** and **Sold To**. **Note:** A ticket shows as for sale until a new buyer pays for it, sale in progress while the seller's resale fee is unpaid, and sold once the sale completes. ![Ticket Resale report with General Admission opened to show tickets sold, in progress and for sale through the waiting list](https://www.ticketfairy.com/embeds/posters/marketing-resale--report.png) *Performance, Ticket Resale.* 7. ## Check a resale went through [Play from here](#guide-video) Select a ticket type's row and look for a ticket marked sold. The ticket number under **Sold To** is the new buyer's ticket. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can turn ticket resale, add-on resale and the waiting list on for you, tell you the resale fee on your event and list the tickets buyers have put up for resale. She shows you each change and asks you to approve it before she saves. Over MCP your own assistant can switch resale on and read the setting back. ### In your dashboard, with Fai ``` Turn on ticket resale, add-on resale and the waiting list for , then tell me the resale fee on the event and list the tickets buyers have put up for resale ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Pick the brand, find the event , turn on ticket resale and add-on resale, then show me the event's resale settings ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Use the same owner or admin role with the command line that you use in the dashboard. It turns resale on through the event's settings, reads back whether resale is on with the resale fee percentage, and lists every ticket on resale with its status. The waiting list switch and the report's grouping by ticket type are in the dashboard. ### Turn on ticket resale and add-on resale for an event. ``` ticketfairy event update --body '{"flagResaleEnabled": true, "flagEnableAddOnResale": true}' ``` ### Check whether ticket and add-on resale are on, and the resale fee percentage the event carries. ``` ticketfairy event get --fields flagResaleEnabled,flagEnableAddOnResale,resaleFeePercentage ``` ### List every ticket buyers have put up for resale, with its status, how it sold and the ticket it went to. ``` ticketfairy api /api/events//relationships/performance --query section=resale --output json ``` ## Keep one ticket type out of resale [Play from here](#guide-video) 1. ### Open the ticket type Open your event, select **Tickets**, then select **Edit** on the ticket type. 2. ### Withhold it from resale Turn on **Withhold this ticket type from resale**, then select **Save**. **Note:** Buyers holding that ticket type no longer see Sell Ticket on it. A ticket already up for resale stays up until it sells or its buyer takes it down. Fai can withhold a ticket type from resale after showing you which one she will change, and asks you to approve it. Over MCP your own assistant can do the same, and the command line sets it with the ticket type's ID from the ticket list. ### In your dashboard, with Fai ``` Stop buyers reselling the tickets on , and show me the ticket type before you change it ``` ### From your own assistant, over MCP The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Find the event , list its ticket types, then withhold from resale ``` ### From your terminal Use an owner or admin role. Take the ticket type's ID from the ticket list, then withhold it from resale. #### List the event's ticket types with their IDs. ``` ticketfairy ticket list ``` #### Withhold one ticket type from resale. ``` ticketfairy ticket update --body '{"disableResale": true}' ``` ## Stop one buyer reselling their order [Play from here](#guide-video) Open **Orders**, open the order, then select **Block Resale**. **Note:** The button then changes to **Unblock Resale**, which you select to let the buyer resell again. You need to be the owner or an admin, or have the **Stats** or **Customer Support** role on the event. ![Order window with two valid VIP Weekend tickets and the Resend tickets, Block Resale and Download for Ticket Printer buttons](https://www.ticketfairy.com/embeds/posters/marketing-orders--order-details.png) *Event, Orders, order.* Fai can find the order and block or unblock resale on it, and asks you to approve the change first. MCP and the command line do not block resale on an order. ### In your dashboard, with Fai ``` Find order on and block resale on it once I approve ``` ## Turn resale off [Play from here](#guide-video) In the **Anti-Scalping/Fraud Settings** dialog, turn off **Ticket resale**, then select **Save**. **Note:** Buyers can no longer put tickets up for resale, and the Ticket Resale tab disappears from **Performance**. A ticket already up for resale stays up until it sells or its buyer takes it down. Fai can turn ticket resale off after showing you the change, and asks you to approve it. Over MCP your own assistant can switch it off too, and so can the command line. ### In your dashboard, with Fai ``` Turn off ticket resale for ``` ### From your own assistant, over MCP The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Find the event and turn off ticket resale ``` ### From your terminal Use an owner or admin role. #### Turn off ticket resale for an event. ``` ticketfairy event update --body '{"flagResaleEnabled": false}' ``` ## Questions you might have **What does the person reselling a ticket get back?** What they paid for the ticket and any add-ons that went with it, less anything already refunded on it. The ticketing fee isn't returned unless Ticket Fairy has set your event up to return it. Ticket Fairy refunds them the way they paid once the ticket sells and any resale fee is paid. **What does the new buyer pay?** The ticket type's current price at an ordinary checkout, with the ticketing fee as for any other ticket. On an event Ticket Fairy has set up to offer returned tickets by category, it is the price of the category's resale ticket type. Nobody sets their own price on a resale, so a ticket can't be marked up. **Can I change the resale fee?** Ticket Fairy sets the resale fee on your event. Ask Ticket Fairy support if your event needs a different one. **Why can't a buyer resell their ticket?** Sell Ticket appears only while ticket resale is on, on a ticket the buyer paid for that hasn't been scanned in. It doesn't appear on free and guest tickets, gifts, tickets from a pass or a membership, tickets still being paid off in installments, a ticket type you've withheld from resale, or an order you've blocked. **Can a buyer choose who gets their ticket?** Yes. They choose to sell it to someone they know and enter that person's name and email address, and Ticket Fairy emails that person a link to buy it. On an event with time slots, selling to someone they know is the only choice. **Can a buyer take a ticket off resale?** Yes, from their order in their Ticket Fairy account, until a new buyer pays for it. Once the new buyer has paid, the resale can't be called off. **Is there a resale fee on an add-on sold on its own?** No, unless Ticket Fairy has set one for your event. **Why does my event with resale on charge no resale fee?** The fee follows the country of your venue, so an event you saved before it had a venue gets the fee once you save it with its venue. Some older events have **Ticket resale** on without the fee, and saving other changes to the event does not add it. To add it, open the **Anti-Scalping/Fraud Settings** dialog, leave **Ticket resale** on and select **Save**. The fee applies to resales from then on. **Does an event created through the API charge the resale fee?** Not at first. An event created through the Ticket Fairy API charges the resale fee after you save the **Anti-Scalping/Fraud Settings** dialog with **Ticket resale** on, or after Ticket Fairy sets a fee for it. An event with no venue yet gets the fee once you add its venue on the Event Details page, or make it an online event on the same page. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list) - [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/guides/keep-touts-off-your-tickets) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Group your tickets into categories](https://www.ticketfairy.com/guides/group-your-tickets-into-categories) - [Download your ticket buyers](https://www.ticketfairy.com/guides/download-your-ticket-buyers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)