Limit who can buy a ticket type

Open the ticket type

Open your event, select Tickets, then select Edit on the ticket type you want to change.

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Set the maximum per order

Turn on Set custom maximum quantity per order, then enter the number in Maximum ticket quantity per order.

Note: Your event page never offers more than the event's own per-order limit, so use this to set a lower limit for one ticket type. Leave the switch off when the event's limit is enough.

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Set the maximum per account

Turn on Set maximum number per customer account, then use the arrows or enter a number from 1 to 20 in Maximum ticket type quantity per account.

Note: Ticket Fairy counts the active tickets of this type across the customer account's orders when a signed-in buyer adds tickets, and again at checkout when the buyer is signed in or enters an email that already has a customer account. Cancelled and refunded tickets do not count, and a buyer whose email has no customer account yet is not held to this limit on a first purchase, so use the per-order limit when first-order protection matters.

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Send one ticket type to another ticketing page

If another service sells this ticket type, turn on This ticket type is being sold on a different platform, then enter the complete address in External Platform Link.

Note: Your event page then shows a button for this ticket type that opens that address, so buyers complete the purchase there and Ticket Fairy does not sell this ticket type. Enter the whole address, including https://, and check that the page opens before you save.

Save the change

Select Save.

Note: The new rules apply to later purchases. Orders already placed keep the ticket details they had when the buyer placed them.

Check the order limit

Open the public event page in a private browser window and check that you cannot choose more than the limit for this ticket type in one order.

Check the account limit across orders

Using an existing customer account, place smaller test orders on the public event page in a private browser window until the account reaches the limit.

Note: Sign in as the test customer so Ticket Fairy checks the limit when you add tickets as well as at checkout. A cancelled or refunded ticket is not part of the active count.

Try one more ticket

Try to add one more ticket after the account reaches the limit.

Release the test capacity

Cancel the test orders afterwards so the capacity returns.

Check the external sales link

Follow the ticket type's sales link from the public event page.