--- title: "Limit who can buy a ticket type | Ticket Fairy Guides" description: "Limit how many tickets one order or customer account can buy, or send one ticket type to another ticketing page instead of selling it through Ticket Fairy." canonical: "https://www.ticketfairy.com/guides/limit-who-can-buy-tickets" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Limit who can buy a ticket type Setting up an event # Limit who can buy a ticket type For a high-demand ticket, you set a clear limit so one buyer can't take the allocation in one order or spread a large purchase across several orders. You can also list one ticket type on another ticketing page. Each ticket type keeps its own quantity rules, and order approval and anti-scalping settings are separate choices. Takes: 6 minutes [Watch the video: Limit who can buy a ticket type](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/limit-who-can-buy-tickets/79b49a59df9b245f6fc7cfe8c9290b97e32111ff15afb0c079fc4cc95fd9758b/be49e057747fb83d/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-limit-who-can-buy-tickets-be49e057747f.vtt) ***Watch how it's done** 3 min 3 s, with captions.* - [Open the ticket type](#step-1) - [Choosing the right limit](#step-2) - [Set the maximum per order](#step-3) - [Set the maximum per account](#step-4) - [Send one ticket type to another ticketing page](#step-5) - [Use approval or anti-scalping settings separately](#step-6) - [Save the change](#step-7) - [Check the order limit](#step-8) - [Check the account limit across orders](#step-9) - [Try one more ticket](#step-10) - [Release the test capacity](#step-11) - [Check the external sales link](#step-12) ## Before you start - You're an owner or admin for the event. - The ticket type already exists. These limits apply to one ticket type, so repeat the change for each ticket type that needs a different rule. - You know the maximum number one order and one customer account should be able to buy. - You have an existing customer account for the account-limit test; the account limit may not stop a first purchase. - If you are sending buyers to another ticketing page, you have its complete web address and understand that Ticket Fairy will not complete that ticket type's sale. 1. ## Open the ticket type [Play from here](#guide-video) Open your event, select **Tickets**, then select **Edit** on the ticket type you want to change. ![Ticket Types list with the Edit button for each ticket type](https://www.ticketfairy.com/embeds/posters/marketing-tickets--inventory.png) *Event, Tickets, Inventory, Ticket Types.* ## Choosing the right limit [Play from here](#guide-video) The per-order limit caps one basket. The per-account limit caps the total one customer account can buy across all its orders. Use both when a buyer should take only a small number in one order and across the whole release. **Note:** The account limit is for this ticket type, not every ticket type in the event. A buyer can still buy another ticket type unless you set a limit on that type too. 2. ## Set the maximum per order [Play from here](#guide-video) Turn on **Set custom maximum quantity per order**, then enter the number in **Maximum ticket quantity per order**. **Note:** Your event page never offers more than the event's own per-order limit, so use this to set a lower limit for one ticket type. Leave the switch off when the event's limit is enough. ![Ticket type window with Set custom maximum quantity per order turned on and a limit of six](https://www.ticketfairy.com/embeds/posters/marketing-ticket-page-form--purchase-limits.png) *Event, Tickets, Inventory, Edit, ticket type window.* 3. ## Set the maximum per account [Play from here](#guide-video) Turn on **Set maximum number per customer account**, then use the arrows or enter a number from 1 to 20 in **Maximum ticket type quantity per account**. **Note:** Ticket Fairy counts the active tickets of this type across the customer account's orders when a signed-in buyer adds tickets, and again at checkout when the buyer is signed in or enters an email that already has a customer account. Canceled and refunded tickets do not count, and a buyer whose email has no customer account yet is not held to this limit on a first purchase, so use the per-order limit when first-order protection matters. ![Ticket type options with an External Platform Link and Set maximum number per customer account set to eight](https://www.ticketfairy.com/embeds/posters/marketing-ticket-page-form--account-limit-external-sales.png) *Event, Tickets, Inventory, Edit, ticket type options.* 4. ## Send one ticket type to another ticketing page [Play from here](#guide-video) If another service sells this ticket type, turn on **This ticket type is being sold on a different platform**, then enter the complete address in **External Platform Link**. **Note:** Your event page then shows a button for this ticket type that opens that address, so buyers complete the purchase there and Ticket Fairy does not sell this ticket type. Enter the whole address, including https://, and check that the page opens before you save. ## Use approval or anti-scalping settings separately [Play from here](#guide-video) Use **Require order approval** when a buyer may request a ticket but you decide after checkout. Use **Names required**, **Name checks**, **ID required** or **Ticket resale** when you need identity and resale controls for the event. Those settings have different effects and are explained in the guides beside this one. **Note:** **Hold payment until approved** is part of order approval. It doesn't replace a quantity limit, so set it up with the order approval guide. 5. ## Save the change [Play from here](#guide-video) Select **Save**. **Note:** The new rules apply to later purchases. Orders already placed keep the ticket details they had when the buyer placed them. 6. ## Check the order limit [Play from here](#guide-video) Open the public event page in a private browser window and check that you cannot choose more than the limit for this ticket type in one order. 7. ## Check the account limit across orders [Play from here](#guide-video) Using an existing customer account, place smaller test orders on the public event page in a private browser window until the account reaches the limit. **Note:** Sign in as the test customer so Ticket Fairy checks the limit when you add tickets as well as at checkout. A canceled or refunded ticket is not part of the active count. 8. ## Try one more ticket [Play from here](#guide-video) Try to add one more ticket after the account reaches the limit. 9. ## Release the test capacity [Play from here](#guide-video) Cancel the test orders afterwards so the tickets go back into stock. 10. ## Check the external sales link [Play from here](#guide-video) Follow the ticket type's sales link from the public event page. ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can set the per-order limit, the per-account limit and the external sales address on a ticket type. She shows you the ticket type and the change and asks for your approval before saving it. MCP and the CLI can set the two limits after approval. ### In your dashboard, with Fai ``` On , limit to per order and per customer account. Show me the ticket type and the change, and ask before saving it ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: The copied MCP configuration includes `--read-only`. Remove `--read-only` only when you want your assistant to make changes. Your assistant makes routine changes when you ask, and checks with you before a destructive action if your client supports that. If your client cannot ask, make the change in your dashboard. ``` Find the event , list its ticket types, find , then ask before setting maxQuantity to and maxQuantityPerAccount to ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. You need an owner or admin role for the event. List the ticket types to find the ID, then set the limits. Set the external sales address on the dashboard or ask Fai. ### Find every ticket type and its ID ``` ticketfairy ticket list --all ``` ### Limit one order to 6 tickets and one customer account to 8 ``` ticketfairy ticket update --max-per-order 6 --max-per-account 8 ``` ## Questions you might have **What is the difference between the per-order and per-account limits?** The per-order limit caps one basket. The per-account limit caps the total one customer account can buy of this ticket type across all its orders. Use both when you need both limits. **Can I set one limit for every ticket type?** No. The limits here belong to one ticket type. Repeat the change for each type that needs the same rule. Event-wide approval and anti-scalping settings are separate controls. **Does the account limit protect a buyer's first purchase?** Not for a buyer who is new to Ticket Fairy. The limit counts purchases on an existing customer account, so a buyer whose email has no customer account yet can buy up to the per-order limit in a first order. Use the per-order limit when first-order protection matters, and use the account limit to control later purchases across that customer account. **What happens when I enter an External Platform Link?** Your event page shows a button for that ticket type that opens the address you entered, so buyers complete their purchase there and Ticket Fairy does not sell that ticket type. Turn off **This ticket type is being sold on a different platform** and save when you want Ticket Fairy to sell it again. **Can I require approval for this ticket type?** Yes. **Require order approval** lets a buyer place a request while you decide after checkout. Use [Approve orders before buyers receive tickets](https://www.ticketfairy.com/guides/approve-orders-before-buyers-receive-tickets) for the approval setting and pending-order steps. **How do I add name, ID and resale checks?** Open **Anti-Scalping/Fraud Settings** and choose **Settings**. The **Names required**, **Name checks**, **ID required** and **Ticket resale** choices are event settings. Use [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/guides/keep-touts-off-your-tickets) for the full anti-scalping path. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/ticket-types-and-pricing) - [Turn on the ID check for buyers](https://www.ticketfairy.com/guides/turn-on-the-id-check-for-buyers) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/guides/approve-orders-before-buyers-receive-tickets) - [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/guides/keep-touts-off-your-tickets) - [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly) - [Sell tickets only to your NFT holders](https://www.ticketfairy.com/guides/sell-tickets-only-to-your-nft-holders) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/ticket-types-and-pricing) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)