--- title: "How do you manage accreditation and backstage passes for your event? | Ticket Fairy Guides" description: "Give staff, crew, press, artists and guests a named pass that lets each of them in as many times as you allow, then scan it with the same door app as your tickets." canonical: "https://www.ticketfairy.com/guides/manage-event-accreditation" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. How do you manage accreditation and backstage passes for your event? Solving event ticketing problems # How do you manage accreditation and backstage passes for your event? At the gate, the crew, the press and the artist's guest all arrive at once, and each group needs its own access rules. You create a pass type for each group, upload each department's list in one go, and your gate team sees which pass lets each person through. Venue teams, festival production and touring crews issue those passes from the same event as the tickets, and scan them with the same door app. Give staff, crew, press, artists and guests a named pass that lets each of them in as many times as you allow, then scan it with the same door app as your tickets. For: Handing out staff, crew, press, artist and guest access for an event Takes: 4 minutes Backstage access and accreditation can be a ticket type you give only to crew, an add-on sold on top of a normal ticket, or a pass. A pass is the one built for people who come and go: you issue it to a named person, it works as many times as you allow, and it can be valid across a run of events. Staff, crew, production, security, press and artists on site all day usually want that; a guest coming backstage once after the show can be simpler as an add-on on their ticket. Passes live on the **Multi-Entry Passes** page. You create a type for each group you accredit, issue passes of that type to people by name, and each holder gets theirs by email. On the night your door team scans a pass with the same app they use for tickets, and the app confirms whether it is valid. ## How Ticket Fairy helps - ### [A pass type for each group you accredit](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) Create one type for each group: staff, crew, production, security, press or artists. Give it a name, a description and the number of entries each pass allows at one event. - ### [Passes issued by name, in bulk](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) Issue one at a time by first name, last name and email, or upload a whole department's list as a CSV. Each pass belongs to the person named on it, so your door team can compare the name on the pass with the person holding it. - ### [One door team, one app](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) The same scanner accepts your tickets and passes, and it tells the two apart by the code rather than by anything your staff have to select. - ### [Access and approval kept beside your ticket sales](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) Issue a pass from the event, the venue or the brand it's for. Each pass shows the holder's name and email and any note about who approved it, and the issued-pass list stays with the brand, venue or event where you issued it instead of in a separate spreadsheet. ## Set it up - [List the groups you accredit](#step-1) - [Create a pass type for each group](#step-2) - [Upload each department's accreditation list](#step-3) ## Before you start - You're an owner or an admin on the event or the brand. - **Multi-Entry Passes** is in your menu. It appears once we turn passes on for your brand or your event. Ask us if you cannot see it. 1. ## List the groups you accredit List each group that needs its own access rules, such as staff, crew, production, security, press, artists, partners or contractors. 2. ## Create a pass type for each group On **Multi-Entry Passes**, select **Manage types**, then **Create Pass Type**. **Note:** The name is what your gate staff see on the scanner, so keep it to the group's everyday name, such as Press. The guide to issuing reusable event passes to crew and artists covers the description, the entries each pass allows and the rest of the form. ![The Create Pass Type form in Ticket Fairy, set up for production crew who can enter twelve times per event](https://www.ticketfairy.com/embeds/posters/marketing-passes--create-pass-type.png) Multi-Entry Passes, Create Pass Type. 3. ## Upload each department's accreditation list Add the list under **Upload Recipients** as a CSV of first name, last name and email address with no header row. **Note:** The same guide covers adding people one at a time, recording who approved a list and emailing the passes. ![The Create New Pass form in Ticket Fairy with a pass type, approval note and recipient ready to review](https://www.ticketfairy.com/embeds/posters/marketing-passes--issue-a-pass.png) Multi-Entry Passes, Create New Pass. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Do we have to run accreditation and ticketing as two systems?: No. Issue passes from the event and scan them with the same app as tickets. Pass holders and ticket buyers remain in separate lists under that event. What is the difference between a backstage pass and a guest-list ticket?: A guest-list ticket gives one guest a single entry without payment. You issue a backstage pass to a named person, it works as many times as its type allows, and you can set it to work across a run of events rather than one. How do I stop a backstage pass being passed around?: Set the uses per event on the type to the number you expect that group to use, so a one-entry pass cannot be taken outside and used again. Every pass shows the name of the person you issued it to, so your door team can compare the name with the person presenting it. Can accreditation run across a whole season?: Yes. A brand-level pass works across that brand's events. A venue-level pass works only at events linked to that saved venue; typing the venue address instead does not create that link. What record is kept for each pass?: Each pass keeps the name you issued it to and any note about who approved it. Every scan records the pass, when it was scanned and who scanned it. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Understand who buys tickets across your events](https://www.ticketfairy.com/guides/understand-who-buys-tickets-across-your-events) - [Invite promoters to your collective so they can sell tickets for your events](https://www.ticketfairy.com/guides/invite-people-to-your-collective) - [How do you keep a high-demand on-sale running smoothly?](https://www.ticketfairy.com/guides/keep-a-high-demand-on-sale-running-smoothly) - [How do you manage many events without repeating the same work?](https://www.ticketfairy.com/guides/run-many-events-on-one-platform) - [What should you compare when choosing a ticketing platform?](https://www.ticketfairy.com/guides/compare-ticketing-platforms) - [How do you answer a ticket sales question no report covers?](https://www.ticketfairy.com/guides/answer-custom-ticket-sales-questions) - [What is social ticketing, and how do referral rewards work?](https://www.ticketfairy.com/guides/social-ticketing-and-referral-rewards) - [What marketing tools should a ticketing platform give you?](https://www.ticketfairy.com/guides/ticketing-platform-marketing-tools) - [How do you manage tickets for a multi-day event?](https://www.ticketfairy.com/guides/manage-tickets-for-a-multi-day-event) - [How do you set up a payment plan so buyers pay for tickets in installments?](https://www.ticketfairy.com/guides/let-buyers-pay-for-tickets-in-instalments) - [Can you sell tickets directly from your own website?](https://www.ticketfairy.com/guides/sell-tickets-on-your-own-website) - [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/guides/add-ticket-buyers-to-your-email-list) - [How can fan club members get presale access?](https://www.ticketfairy.com/guides/give-fan-club-members-presale-access) - [What can you find out about the people who buy your tickets?](https://www.ticketfairy.com/guides/what-you-can-learn-about-your-ticket-buyers) - [How do you run a guest list for your event without a spreadsheet?](https://www.ticketfairy.com/guides/run-a-guest-list-without-a-spreadsheet) - [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/guides/hold-and-spend-your-ticket-money-in-one-place) - [Can you run a festival's marketing and production from one dashboard?](https://www.ticketfairy.com/guides/run-a-festival-from-one-dashboard) - [How do you sell more tickets without spending more on ads?](https://www.ticketfairy.com/guides/sell-more-tickets-without-more-ad-spend) - [How do you keep touts and bots off your tickets?](https://www.ticketfairy.com/guides/keep-touts-off-your-tickets) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. 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