--- title: "Manage one event's emails and texts in Messaging | Ticket Fairy Guides" description: "Open Messaging from an event to see only that event's messages, Fai's suggestions, automatic messages, templates and Mailchimp list, and start new emails and texts that are already about it." canonical: "https://www.ticketfairy.com/guides/manage-one-events-emails-and-texts-in-messaging" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Manage one event's emails and texts in Messaging Email, SMS and marketing # Manage one event's emails and texts in Messaging In the week of a show, a promoter or venue team only cares about one event. Messaging opened from that event keeps its emails, texts, templates and Mailchimp list together, while your brand's designs and sending preferences still apply. Open Messaging from an event to see only that event's messages, Fai's suggestions, automatic messages, templates and Mailchimp list, and start new emails and texts that are already about it. For: Promoters and venue teams working on the messages for one event Takes: 5 minutes - [Open Messaging on your event](#step-1) - [Start an email or text about this event](#step-2) - [Select For you](#step-3) - [Select Automatic messages](#step-4) - [Select Templates](#step-5) - [Select Settings](#step-6) ## Before you start - You're an owner, an admin or a marketing team member of the brand the event belongs to. With a role on the event only, **Messaging** opens the previous Messaging page, which the guide to emailing the people who bought tickets covers. - The brand is verified. Messaging is part of every plan. 1. ## Open Messaging on your event Open your event and select **Messaging**. **Messages** lists only this event's emails and texts, with who each one went to and how it did. **Note:** **Designs** shows your brand's designs, which the emails of any of your events can use. A change to a design updates only the emails that use it and have not gone out yet. ![Ticket Fairy Messaging opened from an event, with that event's drafts, scheduled and sent emails and texts](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--event-messages.png) Event, Messaging, Messages. 2. ## Start an email or text about this event Select **New email** or **New text**. The draft is about this event and goes to its ticket holders until you choose another group. **Note:** Every step of the message editor, from the group to the test and the send, is in the guide to emailing or texting your fans. 3. ## Select For you Select **For you**. Fai's suggestions, the messages coming up and the ones sent recently are for this event only. 4. ## Select Automatic messages Select **Automatic messages**. The list shows every automatic message that goes out for this event, and the line under each name says whether it is for all events, an event series the event is in, or this event only. **Note:** An automatic message you set up here starts as a version for this event only. You can choose all events or an event series instead under **Send for**. ![Ticket Fairy Automatic messages for one event, listing the brand's, the event series' and the event's own messages](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--event-automatic-messages.png) Messaging for one event, Automatic messages. 5. ## Select Templates Select **Templates**. This event's templates come first, then the ones for every event. **Note:** A template you save from this event's Messaging is for this event, and **Who can use it** lets you make it for every event instead. **Tip:** Select **Upload your own HTML** to add an email design made outside Ticket Fairy as a zip file for this event, on its previous Email templates page. ![Ticket Fairy Messaging Templates opened from an event, with Upload your own HTML, the event's uploaded design and the ready-made templates](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--event-templates.png) Event, Messaging, Templates. 6. ## Select Settings Select **Settings**. If you're an owner or an admin, the **Mailchimp** list for this event is here, **Open brand settings** takes you to the settings for the whole brand, and **Open designs** opens **Designs**. **Note:** Quiet hours, the weekly marketing limit, Fai's suggestions, the text number and the designs are set once for the brand. ![Ticket Fairy Messaging Settings opened from an event, with Open brand settings and Open designs](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--event-settings.png) Event, Messaging, Settings. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, can list one event's messages, automatic messages and templates, and draft, schedule or send a message about it. She shows you the message and who it goes to, and asks you to approve before she saves, sends or schedules anything. ### In your dashboard, with Fai Show me every email and text for \, what is scheduled next and which automatic messages will go out for it ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Why does my event's Messaging look different from my teammate's?: Messaging opened from an event shows these tabs to owners, admins and marketing team members of the brand. With a role on the event only, you see the previous Messaging page, so ask a brand owner for a brand role if you need these tabs. Why does an automatic message say it is not sent to this event?: Each event gets one version of each automatic message, and the line names the version that goes to this event instead. This event's own version goes if it is switched on. If not, the version for an event series the event is in goes. If neither is switched on, the version for every event goes. A paused version shows the line too. To send this event's own version or a series version, switch it on. To send the version for every event, pause this event's own version and the series version. Make the change before the message goes out. Where is Email Templates on my event?: Your event's email templates are under **Templates** in its Messaging, and the old Email Templates address opens them there. A design uploaded as HTML is still changed on the previous Email templates page, which **Change on previous page** opens. Where are the emails I sent from this event before?: In **Messages**, marked **From the previous Messaging page**. The guide to finding your emails and templates from the previous Messaging pages covers what you can do with them. Can I choose a different Mailchimp list for this event?: Yes, if you're an owner or an admin and your dashboard shows Mailchimp. Choose the list under **Mailchimp** in **Settings**, and buyers of this event join it while your other events keep the brand's list. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) - [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/guides/email-or-text-your-fans-and-ticket-holders) - [Review the messages Fai suggests for your events](https://www.ticketfairy.com/guides/review-the-messages-fai-suggests-for-your-events) - [Send automatic messages before and after every event](https://www.ticketfairy.com/guides/send-automatic-messages-before-and-after-every-event) - [Reuse email, text and gift certificate templates across your events](https://www.ticketfairy.com/guides/reuse-email-text-and-gift-certificate-templates) - [Find your event emails and templates from the previous Messaging pages](https://www.ticketfairy.com/guides/find-your-emails-and-templates-from-the-previous-messaging-pages) - [Sync your ticket buyers to Mailchimp](https://www.ticketfairy.com/guides/sync-buyers-to-mailchimp) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event) - [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email) - [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page) - [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails) - [Set quiet hours and a weekly marketing limit for your events](https://www.ticketfairy.com/guides/set-quiet-hours-and-a-weekly-marketing-limit) - [Get your own text number for marketing texts about your events](https://www.ticketfairy.com/guides/get-your-own-text-number-for-marketing-texts) - [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/guides/save-the-emails-you-send) - [Give your promoters artwork to post about your event](https://www.ticketfairy.com/guides/give-your-promoters-artwork-to-post) - [Tell ticket holders where your event is](https://www.ticketfairy.com/guides/announce-your-venue-location) - [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events) - [Build a website at your event's link](https://www.ticketfairy.com/guides/build-a-website-at-your-event-link) - [Offer hotel and flight bookings on your event site](https://www.ticketfairy.com/guides/offer-hotel-and-flight-bookings-on-your-event-site) - [Connect your own web address to your event website](https://www.ticketfairy.com/guides/connect-your-own-web-address-to-your-event-website) - [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/guides/take-enquiries-and-rsvps-on-your-event-website) - [Let Fai improve your event website](https://www.ticketfairy.com/guides/let-fai-improve-your-event-website) - [List your events on your website](https://www.ticketfairy.com/guides/list-your-events-on-your-website) - [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/guides/protect-hide-and-redirect-pages-on-your-event-website) - [Translate your event website](https://www.ticketfairy.com/guides/translate-your-event-website) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)