---
title: "Move a buyer to a different ticket type or seat | Ticket Fairy Guides"
description: "Change every ticket on a buyer's order to another ticket type in one go, move one ticket on its own, or give a ticket holder a different seat on your seat map, without the buyer placing a new order."
canonical: "https://www.ticketfairy.com/guides/move-a-buyer-to-a-different-ticket-type-or-seat"
---

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2. [Guides](https://www.ticketfairy.com/guides)
3. Move a buyer to a different ticket type or seat

Checkout and orders

# Move a buyer to a different ticket type or seat

If you work the box office or support, you move buyers when they bought the wrong ticket, an upgrade has been agreed or a group needs to sit together. You can change the ticket type on a whole order at once or give one ticket holder a different seat. The buyer keeps their order and, when the whole order moves, their barcodes too.

Takes:  5 minutes

- [Open the buyer's order](#step-1)
- [Select Change Ticket Type](#step-2)
- [Choose the new ticket type](#step-3)
- [Save the change](#step-4)
- [What the buyer notices](#step-5)
- [Check the tickets on the order](#step-6)
- [Open Change Seat on the ticket](#step-7)
- [Pick the new seat and save](#step-8)

## Before you start

- To change ticket types you're the owner or an admin, or you have the Customer Support or Limited Support role on the event. With the **Stats** role, you can open the order, but your change doesn't go through.
- To change seats you're the owner or an admin, and the event has reserved seats on a seat map.
- You have agreed with the buyer what they are moving to. Moving tickets doesn't charge or refund anything, so settle any difference in price with them first.

1. ## Open the buyer's order

   Open your event, select **Orders**, search for the buyer and open their order. Each ticket shows its ticket type and holder, and on a seated event its seat.

   ![Order window with three Stalls tickets, their seats, Change Ticket Type above them and a ticket menu open on Edit Ticket and Change Seat](https://www.ticketfairy.com/embeds/posters/marketing-order-change--order-tickets.png)    
   *Event, Orders, order.*
2. ## Select Change Ticket Type

   Select **Change Ticket Type** above the tickets. The dialog opens on the order's current ticket type, and tells you first if some of its tickets can't move.

   **Note:** On an event that sells time slots, the button is **Change Time Slot** and the dialog asks for a **Date** and a **Time** as well.

   ![The Change Ticket Type dialog saying one ticket cannot be changed, with the Ticket Type list on Stalls and Override stock](https://www.ticketfairy.com/embeds/posters/marketing-order-change--change-ticket-type.png)    
   *Event, Orders, order, Change Ticket Type.*
3. ## Choose the new ticket type

   Choose the ticket type the buyer is moving to from **Ticket Type**. A ticket type you have turned off shows as unavailable, and you can't choose it.

   **Note:** If the new ticket type has sold out, the dialog says so and **Save** stays greyed out until you turn on **Override stock**.
4. ## Save the change

   Select **Save**. "Successfully updated!" appears, and every ticket on the order that could move now has the new ticket type.

   **Warning:** Tickets already checked in, canceled, refunded or up for resale keep their ticket type, and the dialog tells you how many before you save.

## What the buyer notices

The buyer isn't emailed, and their barcodes stay the same, so the tickets they already have still scan. We don't charge more for a dearer ticket type or refund anything for a cheaper one, and the order keeps the total they paid.

5. ## Check the tickets on the order

   Look at the ticket cards in the order. Each ticket that moved shows the new ticket type name, and a ticket that could not move still shows the old one.
6. ## Open Change Seat on the ticket

   If the buyer needs a different seat, open the menu beside that ticket's code and select **Change Seat**. If the ticket has no seat yet, you see **Assign Seat** instead.
7. ## Pick the new seat and save

   Select the new seat on your seat map, then select **Save**. "Seats updated successfully!" appears, and the ticket shows its new seat.

   **Note:** The old seat goes back on sale, and the ticket keeps its barcode. You can only select free seats.

## Or have it done for you

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Fai finds the order and reads out each ticket's type, holder and state, before and after you move it. She can't change a ticket type or a seat, so make either change yourself on the page. Neither MCP nor the command line has a command for these changes.

### In your dashboard, with Fai

```
For order <ORDER NUMBER> on <EVENT NAME>, list each ticket with its ticket type, holder and state, and tell me which of them are checked in or up for resale
```

## Move one ticket rather than the whole order

1. ### Open Edit Ticket

   In the order, open the menu beside the ticket's code and select **Edit Ticket**.
2. ### Change the ticket type and save

   Change **Ticket Type**, then select **Save**. This cancels the ticket and issues a replacement with a new barcode, so resend the order's tickets if the buyer does not have the new one.

   **Note:** On a timed entry event where Ticket Fairy charges for a change of slot, the buyer receives a link and the change happens only once they follow it.

   ![The Edit Ticket dialog with the holder's name, email address, ticket type and status](https://www.ticketfairy.com/embeds/posters/marketing-order-resend--edit-ticket.png)    
   *Event, Orders, order, ticket, Edit Ticket.*

Fai can read the ticket afterwards so you can check which one now works at the door. You make the change yourself on the page.

### In your dashboard, with Fai

```
For order <ORDER NUMBER> on <EVENT NAME>, list its tickets with the type, barcode and state of each
```

## Questions you might have

**Why is Change Ticket Type greyed out?**

 Your event is linked to a performance on another ticketing system, and hovering the button says "Change Ticket Type is not available for DET events." Move each ticket on its own with **Edit Ticket** instead.

**Does the buyer pay the difference when I move them to a dearer ticket type?**

 No. Moving tickets doesn't charge or refund anything, and the order keeps the total the buyer paid. Agree any difference with the buyer before you move them.

**Do the buyer's tickets still work after I change the ticket type on the order?**

 Yes. **Change Ticket Type** keeps each ticket's barcode, so a ticket already printed or saved to a phone still scans. Moving one ticket with **Edit Ticket** is different: that issues a new barcode.

**Why is Save greyed out?**

 Either the new ticket type has sold out, in which case turn on **Override stock**, or no ticket on the order can move because each one is checked in, canceled, refunded or up for resale. A ticket partway through a resale can move once that resale completes.

**Why isn't Change Seat in the ticket's menu?**

 It appears on tickets for reserved seats picked from the event's seat map, and only for the owner or an admin. If your event has reserved seats and you have one of those logins, ask your Ticket Fairy contact which seat map the event uses.

**Is the buyer told about the change?**

 No. Changing the ticket type on the order or changing a seat sends no email, so tell the buyer yourself, or resend their tickets from the order so they have an up-to-date copy.

**Can Fai move a buyer for me?**

 No. She can find the order and read out each ticket's type, holder and state, and you make the change yourself on the page.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale)
- [Sell reserved seats for your event from a seat map](https://www.ticketfairy.com/guides/sell-reserved-seats-from-a-seat-map)
- [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders)
- [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details)
- [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order)
- [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types)
- [Download your ticket buyers](https://www.ticketfairy.com/guides/download-your-ticket-buyers)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale)

### Tips for selling more tickets

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---

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