# Move a buyer to a different ticket type or seat | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Move a buyer to a different ticket type or seat Checkout and orders # Move a buyer to a different ticket type or seat Box office and support teams move buyers when they bought the wrong ticket, an upgrade has been agreed or a group needs to sit together. You can change the ticket type on a whole order at once or give one ticket holder a different seat. The buyer keeps their order and, when the whole order moves, their barcodes too. Change every ticket on a buyer's order to another ticket type in one go, move one ticket on its own, or give a ticket holder a different seat on your seat map, without the buyer placing a new order. For: Moving a buyer to the right ticket or seat after they have bought Takes: 5 minutes - [Open the buyer's order](#step-1) - [Select Change Ticket Type](#step-2) - [Choose the new ticket type](#step-3) - [Save the change](#step-4) - [What the buyer notices](#step-5) - [Check the tickets on the order](#step-6) - [Open Change Seat on the ticket](#step-7) - [Pick the new seat and save](#step-8) ## Before you start - To change ticket types you're the owner, an admin, a support login or a limited support login on the event. A **Stats** login can open the order but its change is refused. - To change seats you're the owner or an admin, and the event sells reserved seats from its seat map. - You have agreed with the buyer what they are moving to. Moving tickets charges and refunds nothing, so settle any difference in price with them first. 1. ## Open the buyer's order Open your event, select **Orders**, search for the buyer and open their order. Each ticket shows its ticket type and holder, and on a seated event its seat. ![Ticket Fairy order window with three Stalls tickets, their seats, Change Ticket Type above them and a ticket menu open on Edit Ticket and Change Seat](https://www.ticketfairy.com/embeds/posters/marketing-order-change--order-tickets.png) Event, Orders, order. 2. ## Select Change Ticket Type Select **Change Ticket Type** above the tickets. The dialog opens on the ticket type the order has now, and says so first when some of its tickets cannot move. **Note:** On an event that sells time slots, the button is **Change Time Slot** and the dialog asks for a **Date** and a **Time** as well. ![Ticket Fairy Change Ticket Type dialog saying one ticket cannot be changed, with the Ticket Type list on Stalls and Override stock](https://www.ticketfairy.com/embeds/posters/marketing-order-change--change-ticket-type.png) Event, Orders, order, Change Ticket Type. 3. ## Choose the new ticket type Choose the ticket type the buyer is moving to from **Ticket Type**. A ticket type you have turned off shows as unavailable and cannot be chosen. **Note:** If the new ticket type has sold out, the dialog says so and **Save** stays greyed out until you turn on **Override stock**. 4. ## Save the change Select **Save**. "Successfully updated!" confirms it, and every ticket on the order that was still valid now carries the new ticket type. **Warning:** Tickets already checked in, cancelled, refunded or up for resale keep their ticket type, and the dialog tells you how many before you save. ## What the buyer notices Nothing is emailed to the buyer, and their barcodes stay the same, so the tickets they already have still scan. We charge nothing more for a dearer ticket type and refund nothing for a cheaper one, and the order keeps the total they paid. 5. ## Check the tickets on the order Look at the ticket cards in the order. Each ticket that moved shows the new ticket type name, and a ticket that could not move still shows the old one. 6. ## Open Change Seat on the ticket If the buyer needs a different seat, open the menu beside that ticket's code and select **Change Seat**. A ticket with no seat yet offers **Assign Seat** instead. 7. ## Pick the new seat and save Select the new seat on your seat map, then select **Save**. "Seats updated successfully!" confirms it, and the ticket shows its new seat. **Note:** The old seat goes back on sale, and the ticket keeps its barcode. Only seats that are free can be selected. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, finds the order and reads out each ticket's type, holder and state, before and after you move it. Changing the ticket type and changing a seat are yours to do on the page, because she cannot do either. MCP and the command line have no command for either change. ### In your dashboard, with Fai For order \ on \, list each ticket with its ticket type, holder and state, and tell me which of them are checked in or up for resale ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Move one ticket rather than the whole order 1. ### Open Edit Ticket In the order, open the menu beside the ticket's code and select **Edit Ticket**. 2. ### Change the ticket type and save Change **Ticket Type**, then select **Save**. This cancels the ticket and issues a replacement with a new barcode, so resend the order's tickets if the buyer does not have the new one. **Note:** On a timed entry event where we charge for a change of slot, the buyer receives a link and the change happens only once they follow it. Fai reads the ticket afterwards so you can confirm which one is now valid. Making the change is yours to do on the page. ### In your dashboard, with Fai For order \ on \, list its tickets with the type, barcode and state of each ## Questions you might have Why is Change Ticket Type greyed out?: Your event is linked to a performance on another ticketing system, and hovering the button says "Change Ticket Type is not available for DET events." Move each ticket on its own with **Edit Ticket** instead. Does the buyer pay the difference when I move them to a dearer ticket type?: No. Moving tickets charges nothing and refunds nothing, and the order keeps the total the buyer paid. Agree any difference with the buyer before you move them. Do the buyer's tickets still work after I change the ticket type on the order?: Yes. **Change Ticket Type** keeps each ticket's barcode, so a ticket already printed or saved to a phone still scans. Moving one ticket with **Edit Ticket** is different: that issues a new barcode. Why is Save greyed out?: Either the new ticket type has sold out, in which case turn on **Override stock**, or no ticket on the order can move because each one is checked in, cancelled, refunded or up for resale. A ticket part way through a resale unlocks once that resale completes. Why isn't Change Seat in the ticket's menu?: It appears on tickets for reserved seats picked from the event's seat map, and only for the owner or an admin. If your event has reserved seats and you have one of those logins, ask your Ticket Fairy contact which seat map the event uses. Is the buyer told about the change?: Not by us. Changing the ticket type on the order or changing a seat sends no email, so tell the buyer yourself, or resend their tickets from the order so they have an up-to-date copy. Can Fai move a buyer for me?: Not yet. She finds the order and reads out each ticket's type, holder and state, and the change itself is yours to do on the page. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) - [Find and manage the orders for your event](https://www.ticketfairy.com/guides/find-and-manage-your-event-orders) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [Refund an order on your event](https://www.ticketfairy.com/guides/refund-an-order) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Run a waiting list for a sold-out event](https://www.ticketfairy.com/guides/run-a-waiting-list) - [Let buyers resell their tickets at face value](https://www.ticketfairy.com/guides/let-buyers-resell-their-tickets-at-face-value) - [Print venue directions and entry details on your tickets](https://www.ticketfairy.com/guides/print-venue-directions-and-entry-details-on-your-tickets) - [Clear the ticket orders waiting on an ID check](https://www.ticketfairy.com/guides/verify-buyer-identity-at-checkout) - [Let buyers refund their own tickets](https://www.ticketfairy.com/guides/let-buyers-refund-themselves) - [Choose which details checkout asks your ticket buyers for](https://www.ticketfairy.com/guides/choose-which-attendee-details-checkout-collects) - [Win back buyers who left checkout](https://www.ticketfairy.com/guides/recover-abandoned-carts) - [Sell a block of tickets to a company and invoice them](https://www.ticketfairy.com/guides/take-a-group-booking-and-invoice-it) - [Add custom questions to your event checkout](https://www.ticketfairy.com/guides/add-custom-checkout-questions) - [Add custom terms to your event checkout](https://www.ticketfairy.com/guides/add-custom-terms-to-your-checkout) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. 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