---
title: "Open a Vault account to hold your ticket money | Ticket Fairy Guides"
description: "Open your brand's Vault account for event money by completing Financial setup. Save your business details, add its people and documents, then review the agreements and send the details for verification."
canonical: "https://www.ticketfairy.com/guides/open-a-vault-account"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Open a Vault account to hold your ticket money

Vault and Capital

# Open a Vault account to hold your ticket money

If you run events as a promoter, a venue or a festival team, you can keep your brand's ticket money in one Vault account and pay your artists and suppliers from it. You open it once for your brand, and Vault shows its progress while it checks your business and identity details.

Takes:  15 minutes

[Watch the video: Open a Vault account to hold your ticket money](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/open-a-vault-account/e57b02f29b0d8d170fe4237c32571221f0334736c60c30950aafd725901d4b1f/b2c20f3146a49760/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-open-a-vault-account-b2c20f3146a4.vtt)

***Watch how it's done** 3 min 54 s, with captions.*

- [Open Financial setup for your brand](#step-1)
- [Enter the business details](#step-2)
- [Check your ticketing activity](#step-3)
- [Add the people behind the business](#step-4)
- [Verify each person’s identity](#step-5)
- [Use your phone for the identity check](#step-6)
- [Add documents and review the agreements](#step-7)
- [Check the details and submit for verification](#step-8)
- [Saved details waiting to be sent](#step-9)
- [Follow the verification progress in Vault](#step-10)
- [Answer any requests for more information](#step-11)
- [Check the account is active](#step-12)

## Before you start

- Your business is registered in the US, UK or EU. In other supported payment regions, Financial setup opens only your Stripe payment account; follow [the card payment setup guide](https://www.ticketfairy.com/guides/connect-a-payment-account). Existing Vault accounts keep their status and requests.
- You are a brand owner. With only an administrator or staff-preview role, you can't open Financial setup.
- Vault is switched on for your brand. Ask Ticket Fairy support to switch Vault on for your brand if it isn't.
- You know how your business is registered, and the names of the people who act for it, represent it, control it and own it.

1. ## Open Financial setup for your brand
    [Play from here](#guide-video)
   Select your brand and open **Financial setup**. If you start on **Vault**, select **Continue financial setup** to open the forms.

   ![Vault Overview links a brand owner to Financial setup](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--overview.png)    
   *Vault Overview before the account exists.*
2. ## Enter the business details
    [Play from here](#guide-video)
   In **Business**, check the details saved during brand setup, then enter any missing primary contact, legal name, structure, registration or tax number and addresses, using the legal entity's country and the time zone for its address when requested. Select **Save and continue**.

   **Note:** Choose your business structure once for payments and Vault; fields adjust to your country and structure; optional fields stay optional, and a start date cannot be in the future in the business's selected calendar. Correct highlighted fields before continuing; your entries remain on the page.
   **Tip:** Select **Save Progress** at any stage to keep incomplete details without sending them for verification.

   ![Financial setup Business step with legal business and address details](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--business.png)    
   *Financial setup, Business.*
3. ## Check your ticketing activity
    [Play from here](#guide-video)
   In **Activity**, check the prefilled ticketing description, industry and operating countries, correcting them if needed, then enter your estimated monthly revenue. Check the card statement name and customer support contacts when shown, then select **Save and continue**.

   **Note:** You do not need to choose payment, transfer or card services during setup. These defaults do not accept agreements or change an existing payment account.

   ![Financial setup Activity step with business description, industry and monthly revenue](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--activity.png)    
   *Financial setup, Activity.*
4. ## Add the people behind the business
    [Play from here](#guide-video)
   In **People**, add each person and select their roles; the page lists the roles your business still needs. For each person, choose **I’ll enter them now** to fill in their details, or **Invite them to add their own** and then **Send email invitation** or **Create invitation link**. Select **Save and continue**.

   **Note:** Enter names exactly as they appear on photo ID. Saving People does not start an identity check or submit an account.
   **Tip:** Share each invitation only with the named person, who enters their own details and completes their identity check on a private page that shows only their information.

   ![Financial setup People step with roles and a private invitation](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--people.png)    
   *Financial setup, People.*
5. ## Verify each person’s identity
    [Play from here](#guide-video)
   In **Identity**, read Stripe’s connected account agreement, select the agreement and select **Agree and start identity checks**. Ticket Fairy opens your payment account first, then your own identity check opens: take a photo of your ID and a selfie in Stripe’s secure window.

   **Note:** If Stripe cannot confirm an ID, the person shows **Needs another try**; select **Try again**. Invited people verify from their own private link, and you can continue to the next step while they finish.

   ![Financial setup Identity step with the payment agreement and each person’s check](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--identity.png)    
   *Financial setup, Identity.*
6. ## Use your phone for the identity check
    [Play from here](#guide-video)
   If you are working on a laptop, select **Use your phone** beside the person in **Identity**, scan the QR code with your phone camera and complete the check there. Keep the laptop page open; its progress updates when you finish.

   **Note:** The code continues the same identity check, so share neither it nor its verification link with anyone else. If you need a new code, select Refresh QR code.

   ![Identity verification QR code for continuing on a phone](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--phone-verification.png)    
   *Scan the code to continue your own identity check on your phone.*
7. ## Add documents and review the agreements
    [Play from here](#guide-video)
   In **Documents**, read the account agreements and select the required confirmations yourself, then add the requested business and identity evidence, including both sides of an identity document when requested. Select **Save and continue**.

   **Note:** Completed identity checks can supply the verified photographs; add any other evidence still requested, including tax documents. Invited people add their own personal documents on their private page.
   **Tip:** Enter the ID number and expiry date together, or leave both blank when the uploaded document shows them. If an upload fails, the file field explains why, so you can fix the file and try again on the same page.

   ![Financial setup Documents step with agreements, business evidence and identity details](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--documents.png)    
   *Financial setup, Documents.*
8. ## Check the details and submit for verification
    [Play from here](#guide-video)
   In **Review**, check the business, full address, names, roles, ownership percentages and primary contact, using Edit to correct a section. **Identity checks** shows how many people are verified. When everyone is verified and the details and agreements are correct, submit the completed setup for review; your Vault account is set up last, from your payment account details and the same verified checks.

   **Note:** Saving earlier steps does not submit the account, and a failed submission does not mean it is approved. If another owner saved changes and you choose their latest saved details, you're asked to confirm before your current entries are discarded.
   **Tip:** If you reopen Review without agreement selections, Submit returns you to Documents so you can review and accept the current agreements yourself.

   ![Financial setup Review step with saved details and Submit for verification](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--review.png)    
   *Financial setup, Review.*

## Saved details waiting to be sent

 [Play from here](#guide-video)

Vault may show **Your details are saved** while account agreements are being prepared; your profile is saved but hasn't been sent yet. **Review your details** opens the saved forms directly in Financial setup.

![Vault Overview confirms saved details while account agreements are being prepared](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--waiting.png)

*Saved details are different from a submitted account.*

9. ## Follow the verification progress in Vault
    [Play from here](#guide-video)
   Open **Vault**. **We're checking your details** means verification is in progress, and the page explains what happens next.

   ![Vault Overview shows verification progress and what happens next](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--checking.png)    
   *Vault Overview while your details are checked.*
10. ## Answer any requests for more information
     [Play from here](#guide-video)
    If Vault needs more details, open the requests shown on Overview. As a brand owner, answer each question, attach the requested document or complete the secure identity check, then send your answer before any deadline shown.

    ![Vault Overview shows requests for more business or identity information](https://www.ticketfairy.com/embeds/posters/marketing-financial-setup--needs-you.png)    
    *Vault tells you exactly what is still needed.*
11. ## Check the account is active
     [Play from here](#guide-video)
    Open **Vault** again to check the account's **Active** status and balances. Opening Vault does not change where existing ticket payments are processed.

    ![Active Vault account with balances and account status](https://www.ticketfairy.com/embeds/posters/marketing-vault--balance-overview.png)    
    *Vault Overview after the account is approved.*

## Or have it done for you

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

Fai can open Financial setup and tell a brand owner the saved profile's status and any requests for more information. You enter private identity details, upload documents and accept agreements yourself. Fai does not accept legal terms or submit account opening for you. MCP and the command line can read the Vault account and its status without creating an account.

### In your dashboard, with Fai

```
Open Financial setup for <BRAND NAME> so I can open its Vault account
```

### From your own assistant, over MCP

Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it:

Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes.

```
Pick the brand <BRAND NAME> and tell me the status of its Vault account
```

## From your terminal

Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use <BRAND_ID>`. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use.

The command line reads the brand's Vault account and its status. You need an owner role for the brand. It cannot create the account or finish its setup, which happen in the dashboard.

### List the brands you can act for, with the id each one uses

```
ticketfairy brand list
```

### Print the brand's Vault account as JSON. Its metadata.status reads ACTIVE once the check has passed

```
ticketfairy vault account --brand <BRAND_ID> --output json
```

## Questions you might have

**Do I need to enter the details from brand setup again?**

 Financial setup starts with the business name, contact details and address you saved for your brand. Check them and add any missing legal details. Once you edit the financial profile, later changes to the brand do not replace those entries.

**Can I set up card payments with Vault?**

 When Financial setup offers card payments, choose the business structure once in Business, then check the prefilled event and venue ticketing details, card statement name and customer support contacts in Activity. The ticketing industry supplies the card payment category; use Edit Business category for card payments to change it. Enter a separate category when no matching classification is available. In People, select the representative and invite other owners or directors by email or copied link so they can complete their own checks. In Identity, accept the Stripe agreement and start the identity checks. The same verified check is also used to set up your Vault account. Complete the documents and submit for review. Each account shows its own approval progress. On the mobile app, Review remaining card payment requirements opens any browser-only requests in the dashboard.

**What if Vault shows Create new account instead of Financial setup?**

 Use [the older Vault setup guide](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form) when that is the form your brand is offered. Existing accounts keep their account card and secure verification; do not create a replacement account.

**Can I stop and come back later?**

 Select **Save Progress** to save even when required details are still missing. Return to Financial setup to resume from saved details; refreshing or leaving the page discards unsaved entries. **Save and continue** checks the current stage before advancing, and saving progress does not submit your account for verification.

**Why does Business ask me to choose one registration or tax number?**

 You can send only one registration or tax number for your business. If you saved more than one, Business shows each one by its type and last 4 characters. Choose the number on your official records, enter it in full and select **Keep this number**, then **Keep only this number**. If you select **Cancel** instead, every saved number stays as it is. You can continue past Business with **Save and continue** once you keep one number.

**Can I return directly to a particular stage?**

 Each Financial setup stage has its own web address, so you can bookmark Business, Activity, People, Identity, Documents or Review. Browser Back and Forward keep your entries while you stay in Financial setup; reopening a bookmark restores saved details. Save your progress before closing or refreshing the page.

**Can I open a Vault account for one event?**

 No. Vault belongs to the brand, and a brand has one Vault account, so money from every event the brand runs arrives in the same place.

**Why can't I see Vault in my brand menu?**

 Owners see Vault when it's switched on for their brand. If you're an owner and it isn't in your brand menu, ask Ticket Fairy support to switch Vault on for your brand.

**What does Action required mean on my account?**

 Vault needs more information before it can activate the account. Select **Continue setup** on the **Vault account** card and answer what the window asks.

**Can a colleague finish setting up the account for me?**

 A brand owner can complete Financial setup and answer its requests. The questions concern the business and its people, so whoever answers needs those details to hand. With only an administrator or staff-preview role, you can't open Financial setup.

**Can I change the details after I create the account?**

 An owner can save profile changes in Financial setup. The page explains when those edits are saved in Ticket Fairy but not sent to Vault. To change the main contact, request the change from your Vault account, and Vault checks the new contact before the change takes effect. For any other detail on an approved account, contact Ticket Fairy support.

**What if Stripe needs more details after the identity checks?**

 Financial setup lists what Stripe still needs, such as your business details, a person’s details or proof of address, a business document or your payout bank details. Select Edit beside each one, correct it, then select Send updated details. For a document, select Add a file under it and choose the file. You never enter these details in a Stripe form. While Vault is still checking your application, you can send them once it finishes. If Financial setup asks you to contact support instead, Ticket Fairy support updates these details with you. If Stripe needs to check something with you directly, contact Ticket Fairy support; the support team helps you answer it.

**My account says Suspended. What now?**

 A suspended account can neither receive nor move money. Contact Ticket Fairy support, who can review the restriction and tell you what is needed to restore it.

**Which countries can a business set up Vault from?**

 You can finish setup in Ticket Fairy for a company, partnership or sole trader in the United States, the United Kingdom or an EU country. A business in the United Kingdom or one of those European countries sends its details once the agreements for its own country are ready, and Vault asks you to accept those agreements before it sends anything.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking)
- [Open a Vault account for event money with the older setup form](https://www.ticketfairy.com/guides/open-a-vault-account-with-the-older-setup-form)
- [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances)
- [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/guides/hold-and-spend-your-ticket-money-in-one-place)
- [Take ticket money with a payment processing account](https://www.ticketfairy.com/guides/connect-a-payment-account)
- [See what each event earned in Vault](https://www.ticketfairy.com/guides/see-what-your-event-earned)
- [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/guides/receive-money-in-global-accounts)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners.

Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners.

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking)

### Tips for selling more tickets

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)