# Open a Vault account to hold your ticket money | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Open a Vault account to hold your ticket money Vault and Capital # Open a Vault account to hold your ticket money Promoters and venue teams open a Vault account to give their brand an account of its own for event money, with cards, transfers and currency accounts attached. You enter the business and the people who run it, then finish a verification check, and the account opens once the check passes. Open a Vault account for your brand so the money your events take has an account of its own. Enter the business and the people behind it, then finish onboarding so Vault can verify them and switch the account on. For: Opening the account your brand holds its event money in Takes: 10 minutes - [Open Vault for the brand](#step-1) - [Select Create New Account](#step-2) - [Check the business details](#step-3) - [Choose the business structure](#step-4) - [Choose the country](#step-5) - [Enter the authorised person](#step-6) - [Enter the legal representative](#step-7) - [Enter the controlling person](#step-8) - [Enter the beneficial owner](#step-9) - [Select Create Account](#step-10) - [Select Start Onboarding](#step-11) - [Answer the verification questions](#step-12) - [While Vault checks your account](#step-13) - [Check the account is active](#step-14) ## Before you start - You're an owner or an admin on the brand. Those are the two roles that reach Vault. - Vault is switched on for your brand. Ask Ticket Fairy support to switch Vault on for your brand if it isn't. - You know how your business is registered, and the names of the people who act for it, represent it, control it and own it. 1. ## Open Vault for the brand Pick the brand, then open **Vault**. A brand with no account yet shows **Open a Vault account**. **Note:** If the page says "Vault is not enabled for this brand", ask Ticket Fairy support to switch Vault on for your brand. ![Ticket Fairy Vault page for a brand with no Vault account yet, with Create New Account](https://www.ticketfairy.com/embeds/posters/marketing-vault-account--open-account.png) Brand, Vault, before the account exists. 2. ## Select Create New Account Select **Create New Account**. The form opens with your brand's email, name, city and country already filled in. **Tip:** **Cancel** closes the form without keeping what you entered, so finish it once you start. ![Ticket Fairy Open a Vault account form with business details, authorised person, legal representative, controlling person and beneficial owner](https://www.ticketfairy.com/embeds/posters/marketing-vault-account--account-form.png) Brand, Vault, Create New Account. 3. ## Check the business details Under **Business Details**, check **Contact Email**, **Business Name** and **City** against your business's own records, and correct any that differ. 4. ## Choose the business structure Choose how the business is set up from **Business Structure**. - **Company**: Your events run through a registered company. - **Partnership**: Two or more partners own the business together. - **Sole Proprietorship**: You run the business in your own name. - **Association / Non-Profit**: A club, society or charity runs the events. - **Trust**: A trust holds the business. - **Government Entity**: A public body runs the events. - **Other**: None of the above describes the business. 5. ## Choose the country Choose the country the business is based in from **Country**. The list starts on your brand's country and offers every other country too. 6. ## Enter the authorised person Under **Authorised Person**, enter the first and last name of the person who acts for the business on this account. 7. ## Enter the legal representative Under **Legal Representative**, enter the name of the person who represents the business legally, such as a director. 8. ## Enter the controlling person Under **Controlling Person**, enter the name of the person who has control of the business, such as its managing director. 9. ## Enter the beneficial owner Under **Beneficial Owner**, enter the name of the person who owns the business, then their share in **Ownership %**. **Note:** **Ownership %** starts at 100 and takes a whole number from 1 to 100. One person can appear in every section when they run and own the business. 10. ## Select Create Account Select **Create Account**. "Account created successfully!" confirms it, and the **Vault account** card takes the form's place with the status **Created**. **Note:** If you see "Failed to create account", the form keeps what you entered. Check each section, then select **Create Account** again. ![Ticket Fairy Vault account card with the status Created and Start Onboarding](https://www.ticketfairy.com/embeds/posters/marketing-vault-account--start-onboarding.png) Brand, Vault, straight after the account is created. 11. ## Select Start Onboarding On the **Vault account** card, select **Start Onboarding**. The **Complete Account Onboarding** window opens Vault's secure verification. **Note:** If the window asks you to continue securely instead, select **Continue account setup** and finish in the tab it opens. 12. ## Answer the verification questions Answer each question about the business and the people behind it, then submit the last page. "Onboarding submitted successfully!" confirms it and the window closes. ## While Vault checks your account The **Vault account** card says **Submitted** while the check runs, and **Vault** shows only **Overview** and **Action Centre**. If the card changes to **Action required**, Vault needs more from you: select **Continue Onboarding** and answer what it asks. 13. ## Check the account is active Open **Vault** again. The **Vault account** card says **Active**, your balances show above it, and **Cards**, **Transfers** and **Accounts** appear under **Vault**. ![Ticket Fairy Vault overview for an active account, with balances in two currencies and the Vault account card below them](https://www.ticketfairy.com/embeds/posters/marketing-vault--balance-overview.png) Brand, Vault, once the account is active. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, opens Vault for you. Creating the account and answering the verification questions are yours to do on the page, because they are about you and your business. MCP and the command line read the account and its status while you wait for the check, and create nothing. ### In your dashboard, with Fai Open Vault for \ so I can open an account ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand \ and tell me the status of its Vault account ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. The command line reads the brand's Vault account and its status. You need an owner or admin login for the brand. It cannot create the account or run onboarding, which happen in the dashboard. ### List the brands you can act for, with the id each one uses ticketfairy brand list ### Print the brand's Vault account as JSON. Its metadata.status reads ACTIVE once the check has passed ticketfairy vault account --brand \ --output json ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have Can I open a Vault account for one event?: No. Vault belongs to the brand, and a brand has one Vault account, so money from every event the brand runs arrives in the same place. Why can't I see Vault in my brand menu?: Vault shows to owners and admins of a brand that has it switched on. If you're an owner or admin and it isn't there, ask Ticket Fairy support to switch Vault on for your brand. What does Action required mean on my account?: Vault needs more information before it can activate the account. Select **Continue Onboarding** on the **Vault account** card and answer what the window asks. Can a colleague finish onboarding for me?: Yes, if they're an owner or admin on the brand: the **Start Onboarding** button is on the same card for them. The questions are about the business and its people, so whoever answers needs those details to hand. Can I change the details after I create the account?: The dashboard has no form to change them once the account exists. Contact Ticket Fairy support if a detail you entered is wrong. My account says Suspended. What now?: A suspended account can neither receive nor move money. Contact Ticket Fairy support, who can review the restriction and tell you what is needed to restore it. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Can you hold and spend your ticket money without a separate bank?](https://www.ticketfairy.com/guides/hold-and-spend-your-ticket-money-in-one-place) - [Take ticket money with a payment processing account](https://www.ticketfairy.com/guides/connect-a-payment-account) - [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/guides/receive-money-in-global-accounts) - [Pay your event suppliers from Vault](https://www.ticketfairy.com/guides/pay-suppliers-from-your-vault) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/guides/issue-vault-cards) - [Mark a supplier you pay every event as trusted](https://www.ticketfairy.com/guides/trust-a-payout-recipient) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)