--- title: "Plan next year's event from your attendee feedback | Ticket Fairy Guides" description: "Read your event's feedback as the answers come in: how many people answered, your Net Promoter Score beside the last edition's, each stage, act and trader's rating, and the themes Fai finds in their comments, with real quotes. Add the top things to improve as tasks on next year's event in one step." canonical: "https://www.ticketfairy.com/guides/plan-next-year-from-your-attendee-feedback" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Plan next year's event from your attendee feedback Running your event day to day # Plan next year's event from your attendee feedback Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Festival promoters and event teams read hundreds of survey comments after the show and try to remember them when planning the next edition. Feedback counts the answers for you, Fai groups the comments into what people loved and what to improve, and you turn the improvements into tasks on next year's event. Takes: 5 minutes - [Open Feedback](#step-1) - [Read the headline figures](#step-2) - [Compare your stages, acts and traders](#step-3) - [Read what people said](#step-4) - [Add the improvements as tasks](#step-5) - [Read each person's answers](#step-6) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - The survey has been sent. The guide to asking attendees for feedback shows how to set it up. 1. ## Open Feedback Open the event, select **Operations**, then select **Feedback** in the list of sections. **Note:** The results update a few minutes after new answers arrive, and most people answer within a day of the email. ![Feedback results for a festival, with the answers, the Net Promoter Score beside last year's, each question's results, the stage ratings and the themes Fai found](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--results.png) *Feedback results as the answers come in.* 2. ## Read the headline figures Read **Answers** and **Net Promoter Score** at the top of the results. **Note:** Answers is the share of the people emailed who answered. The Net Promoter Score is the share who would recommend you, 9 or 10 out of 10, minus the share who would not, 0 to 6, beside your brand's last event with a survey. 3. ## Compare your stages, acts and traders Scroll to the rating questions, where each stage, act, session or trader shows its average out of 5 and how many rated it. 4. ## Read what people said Read **What people said, read by Fai**, split into **What people loved** and **To improve**. **Note:** Each theme says how many people raised it, with their own words as quotes. Fai reads the comments once at least 5 are in, and again as more arrive. 5. ## Add the improvements as tasks Select **Add as tasks**, check the tasks, then select the add button, which shows how many there are. **Note:** The tasks go on your brand's next edition of the event, or on this event when there is none yet. The same suggestion is on Today until you decide it. ![Dialog to add two improvements from the feedback as tasks on next year's festival](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--add-as-tasks.png) *Add the improvements to next year's plan.* 6. ## Read each person's answers Select **See answers**, then choose who to show under **Show**. **Note:** Choose **Would not recommend (0–6)** to read the unhappy answers first. Only owners and admins see names and email addresses. ![Feedback answers for a festival, newest first, with a filter for people who would and would not recommend it](https://www.ticketfairy.com/embeds/posters/marketing-event-feedback--answers.png) *Each person's answers.* ## Or have it done for you Fai reads you the response rate, Net Promoter Score, each question's results and the themes in the comments, and reads the comments again when you ask. You add the tasks for next time yourself, from the dashboard or by approving the suggestion on Today. ### In your dashboard, with Fai ``` What did people think of , and what should we fix next year? ``` ## Download the answers 1. ### Download them Select **Download answers** under the results. **Note:** The file has every answer, with names for owners and admins. Each download is recorded with who made it. You download the answers in the dashboard. Fai reads you the results and themes instead. ### In your dashboard, with Fai ``` Summarize the feedback answers for from people who would not recommend us ``` ## Questions you might have **Why is there no Net Promoter Score yet?** It shows once people answer the How likely are you to recommend question. A survey without that question has no score. **Why does Fai say she can't read the answers yet?** Fai reads the comments once at least 5 are in. Select **Read again** later to ask for a fresh reading. **A person changed their answer. Which one counts?** Their latest answer. We keep their earlier one, and the answer shows as changed. **Why can't I see names on the answers?** Only the event's owners and admins see names and email addresses. Other roles see each answer without the person's details. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Ask attendees for feedback after your event](https://www.ticketfairy.com/guides/ask-attendees-for-feedback-after-your-event) - [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track) - [Run last year's event again](https://www.ticketfairy.com/guides/run-last-years-event-again) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)