--- title: "Postpone or reschedule an event | Ticket Fairy Guides" description: "Tell ticket holders that the date has changed, publish the new date once you have it, and choose who can ask for a refund." canonical: "https://www.ticketfairy.com/guides/postpone-or-reschedule-an-event" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Postpone or reschedule an event Setting up an event # Postpone or reschedule an event A headliner drops out, or the venue falls through, and your ticket holders need to hear it from you the same day. A promoter can postpone before the new date is confirmed, choose who can ask for their money back, and change or lift the postponement once plans are settled. Tell ticket holders that the date has changed, publish the new date once you have it, and choose who can ask for a refund. For: Changing the date of an event that has already been announced Takes: 9 minutes [Watch the video: Postpone or reschedule an event](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/postpone-or-reschedule-an-event/75ca08eed662f034abc04826d2174ab41632c0dab80631e6a790bb3c8fcb8205/03e9eab8f29bba68/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-postpone-or-reschedule-an-event-03e9eab8f29b.vtt) **Watch how it's done** 4 min 30 s, with captions. - [Open Event Details and select Postpone Event](#step-1) - [Choose whether to show the new date](#step-2) - [Enter the new start and end](#step-3) - [Choose when the postponement notice ends](#step-4) - [Choose who can request a refund](#step-5) - [Confirm the postponement](#step-6) - [Tell ticket holders in your own words](#step-7) - [Update the event page to match](#step-8) - [Check the event against the new date](#step-9) ## Before you start - You are an owner or admin for the event. The Event Status controls are unavailable after the event has ended or after its funds have been paid out. - You know whether to announce the new date now or keep it hidden while you confirm the venue, artists and suppliers. - You have decided which ticket holders can request a refund. Check any commitments in your terms, artist and venue agreements before choosing. 1. ## Open Event Details and select Postpone Event [Play from here](#guide-video) Open the event and select **Event Details**. In the row of status actions above the form, select **Postpone Event**. **Note:** Use postponement when the event will still happen. Cancel the event only when it will not take place at all. 2. ## Choose whether to show the new date [Play from here](#guide-video) Choose whether the new date appears on the event page. - **Show new date**: The new date is published with the postponement, which suits a date you have confirmed. - **Hide new date**: The postponement is announced without a date, which suits an announcement that cannot wait for the venue and artists to confirm. **Note:** Hiding the date keeps the postponement visible without publishing dates that may change. ![Ticket Fairy Postpone Event dialog with date visibility, new event dates, postponement banner date and refund choices](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--postpone-event.png) Event Details, Event Status, Postpone Event. 3. ## Enter the new start and end [Play from here](#guide-video) Enter the new **Start Date** and **End Date**. The time matters as much as the day when the event runs past midnight. **Note:** Ticket Fairy sends the postponement email to ticket holders after you confirm the new dates, removes the old sales start and check-in times, and moves the sales end to the new start. Check those times after postponing. 4. ## Choose when the postponement notice ends [Play from here](#guide-video) Under **Postponement banner will be shown until**, enter the date and time when the postponement period should end. **Note:** After this time, the postponement notice ends and scheduled event reminders and subscriber emails may resume. Set it later than when you expect to remove the postponed status, and extend it if your plans take longer. 5. ## Choose who can request a refund [Play from here](#guide-video) Choose who can request a refund. - **Refund all tickets**: Every eligible paid ticket holder can request a refund. - **Refund tickets purchased before event was postponed**: Only tickets bought before the postponement can be refunded on request. - **No automatic refunds**: Requests follow the policy you entered, and your team handles each one. **Note:** These choices decide who can ask for a refund, and they issue no refunds when you select **Postpone Event**. Only paid tickets that remain valid or are listed for resale can use the self-service refund option. 6. ## Confirm the postponement [Play from here](#guide-video) Select **Postpone Event**, read the date-reminder confirmation and select **Confirm**. **Note:** The event page and tickets now use the new event dates. Check any other times you set separately. 7. ## Tell ticket holders in your own words [Play from here](#guide-video) Email every ticket holder the same day, saying what changed, what it means for their ticket and what you are doing next. **Note:** The postponement email tells them the date moved and, where you allowed refunds, how to ask for one. Yours is the one that says why. 8. ## Update the event page to match [Play from here](#guide-video) Open the event and change the description so a buyer who reaches the page reads the same thing your email said. **Note:** A postponement keeps tickets available, so a new buyer reads the description as it stands until you change it. 9. ## Check the event against the new date [Play from here](#guide-video) Reopen the event and check the public page, ticket sale end, doors time, last entry, ticket-level entry times and any scheduled messages against the new date. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai can open Event Details for you and guide you through the Event Status controls. The CLI can postpone an event from a reviewed JSON or YAML file. MCP can show your assistant the event's current dates and status before and after the change. ### In your dashboard, with Fai Open Event Details for \ and help me postpone it. I want to check the new dates, what ticket holders will see and who can request a refund before I confirm ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find \ and show its current status, start, end and timezone ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. Put the new dates, date visibility, banner end and refund choice in a JSON or YAML file, review it, then run the postpone command. The command asks for confirmation. ### Postpone or reschedule an event from a reviewed file ticketfairy event postpone \ --from-file postponement.yaml ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Update the date or refund choice [Play from here](#guide-video) 1. ### Open the current postponement Return to **Event Details** and select **Update Postponement**. ![Ticket Fairy Update Postponement dialog with the current date visibility, event dates, postponement end time and refund choice](https://www.ticketfairy.com/embeds/posters/marketing-event-status-actions--update-postponement.png) Event Details, Event Status, Update Postponement. 2. ### Save the revised postponement Change the date visibility, start, end, banner end or refund choice, then select **Save Changes** and **Confirm**. Review the connected event times again when the start or end changed. **Note:** Treat a saved update as another announcement to ticket holders and check every date and time before you confirm it. Fai can open Event Details for the event. The CLI uses the same reviewed-file command as the first postponement. MCP can check the dates and status afterward. ### In your dashboard, with Fai Open Event Details for \ so I can update its postponement ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find \ and show its current status, start and end ### From your terminal Run the postpone command again with the complete revised values. #### Replace the current postponement values ticketfairy event postpone \ --from-file postponement.yaml ## Reveal a date that was hidden [Play from here](#guide-video) 1. ### Select Disclose Event Date Select **Disclose Event Date** after the new date is ready to publish. 2. ### Confirm and check the public page Read the confirmation, select **Confirm**, then open the public event page and check the date and time. Fai can open Event Details so you can reveal the date. The CLI asks you to confirm the change. MCP can check the event date afterward. ### In your dashboard, with Fai Open Event Details for \ so I can reveal its postponed date ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find \ and show the current start and end ### From your terminal Reveal the saved date after checking it in Event Details. #### Reveal the new event date ticketfairy event disclose-date \ ## Remove the postponed status [Play from here](#guide-video) 1. ### Turn off self-service refunds if they should end Optional: Select **Update Postponement**, choose **No automatic refunds**, then select **Save Changes** and **Confirm**. Left as it is, ticket holders can still request refunds under the current policy. **Note:** Removing the postponed status does not change the refund choice. Turn off self-service refunds first when that option should end with the postponement. 2. ### Select Remove Postponed Status Select **Remove Postponed Status** when you no longer need the postponement notice. 3. ### Confirm the change Read whether the event content will remain visible or hidden, then select **Remove Postponed Status**. The public event page then shows the event without the postponed notice. **Note:** This removes the postponement and its banner. The event keeps the current start and end dates. Fai can open Event Details so you can review refunds and remove the postponed status. The CLI can update the refund choice before removing the status. MCP can check the event status afterward. ### In your dashboard, with Fai Open Event Details for \ so I can review its refund choice and remove the postponed status ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find \ and show its current status ### From your terminal If self-service refunds should end, first run the postpone command with both refund flags set to false in the complete reviewed file. Then remove the postponed status. #### Turn off self-service refunds while keeping the current postponement details ticketfairy event postpone \ --from-file postponement.yaml #### Remove the postponed status ticketfairy event postpone \ --body '{"flagPostponed":false}' ## Questions you might have Will postponing the event refund every order?: No. The refund choice decides which eligible paid ticket holders can request a refund. Postponing does not issue every refund immediately. When are ticket holders emailed?: Ticket Fairy sends the postponement email after you confirm a postponement or save an update. Check every saved update as carefully as the first announcement. What happens to the old event dates?: Ticket Fairy keeps the original start and end as part of the postponement record and uses the new dates on the event. Removing the postponed status keeps the current dates. Can I postpone an event after its funds have been paid out?: No. The Event Status action is unavailable after the event funds have been paid out. Contact Ticket Fairy support with the event ID and the change you need to make. Should I postpone or cancel?: Postpone when the event will happen on a later date. Cancel when the event will not take place. Cancellation has its own order, refund and reinstatement checks. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) - [Cancel an event](https://www.ticketfairy.com/guides/cancel-an-event) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Schedule when your event goes live](https://www.ticketfairy.com/guides/schedule-when-your-event-goes-live) - [Set up ticket types](https://www.ticketfairy.com/guides/set-up-ticket-types) - [Use Freefund to reduce no-shows at free and RSVP events](https://www.ticketfairy.com/guides/reduce-no-shows-at-free-rsvp-events) - [Run an A/B test for your event](https://www.ticketfairy.com/guides/run-an-ab-test-for-your-event) - [Make your event invitation-only](https://www.ticketfairy.com/guides/make-an-event-invitation-only) - [Password-protect your event](https://www.ticketfairy.com/guides/password-protect-your-event) - [Sell tickets by personal invitation](https://www.ticketfairy.com/guides/sell-tickets-by-personal-invitation) - [Unlock hidden tickets with an access code](https://www.ticketfairy.com/guides/unlock-hidden-tickets-with-an-access-code) - [Approve orders before buyers receive tickets](https://www.ticketfairy.com/guides/approve-orders-before-buyers-receive-tickets) - [Take pre-registrations before your ticket on-sale](https://www.ticketfairy.com/guides/take-pre-registrations-before-your-on-sale) - [Create a reusable event template](https://www.ticketfairy.com/guides/create-a-reusable-event-template) - [Set up ticketing for a multi-day festival](https://www.ticketfairy.com/guides/sell-a-multi-day-festival) - [Sell parking, camping and merchandise with your tickets](https://www.ticketfairy.com/guides/sell-add-ons-with-your-tickets) - [Group your tickets into categories](https://www.ticketfairy.com/guides/group-your-tickets-into-categories) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) - [Create an event](https://www.ticketfairy.com/guides/create-an-event) - [Limit who can buy a ticket type](https://www.ticketfairy.com/guides/limit-who-can-buy-tickets) - [Sell tickets only to your NFT holders](https://www.ticketfairy.com/guides/sell-tickets-only-to-your-nft-holders) - [Add your flyer and description to your event page](https://www.ticketfairy.com/guides/design-your-event-page) - [Answer your buyers' questions on the event page](https://www.ticketfairy.com/guides/add-faqs-to-your-event-page) - [Choose who Ticket Fairy support contacts about your event](https://www.ticketfairy.com/guides/choose-who-ticket-fairy-support-contacts-about-your-event) - [Sell timed-entry tickets for an attraction, exhibition or food event](https://www.ticketfairy.com/guides/sell-timed-entry-tickets) - [Duplicate an event](https://www.ticketfairy.com/guides/duplicate-an-event) - [Run a recurring event series](https://www.ticketfairy.com/guides/run-a-recurring-event-series) - [Sell VIP tables and bottle service through your promoters](https://www.ticketfairy.com/guides/sell-vip-tables-and-bottle-service) - [Hold back tickets for later](https://www.ticketfairy.com/guides/hold-back-ticket-stock) - [Schedule ticket releases](https://www.ticketfairy.com/guides/schedule-ticket-sale-windows-and-release-tiers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/orders-refunds-and-resale) ### Tips for selling more tickets Practical advice from working organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)