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Running the production

Publish your event line-up and set times

Festival and club promoters announce a line-up in waves and change set times right up to the weekend, and every change has to reach the event page, the website and the app at once. Publishing from the same acts and set times your team advances keeps every public page in step, and nothing goes out before you have seen it.

Choose which acts appear on your public line-up with a photo, bio and links, let Fai draft the bios, announce acts in waves, review every change before it goes public, and put the timetable on your event page, your website and any other site, where fans star sets for their own schedule.

For
Announcing your line-up and keeping set times current everywhere fans look
Takes
9 minutes

Before you start

  • You need an owner, admin or producer role on the event to change and publish the line-up.
  • Your acts are on the event's Artists list, with set times where you have them.
  1. Open Line-up

    Open the event, select Management, then select Line-up in the list of sections. Every act on the event is listed with its set times and whether it is shown.

    Note: Nothing here is public until you publish it, so you can prepare the line-up at your own pace. If Line-up is not in the list, select More sections.

    Ticket Fairy Line-up section listing acts with their set times, which are shown on the public line-up and a change waiting to go public
    Management, Line-up.
  2. Switch on the acts you want to show

    Turn on the switch beside each act you want on the public line-up.

    Note: An act you hide stays public until your next publish, and you can choose to take it off at once.

  3. Add each act's photo, bio and links

    Select Edit on an act, then enter the Name on the line-up, a Photo link, the Bio, their Links and Genres, and select Save.

    Note: Fai can draft the bio from the act's website and music links when you select Let Fai draft the bio. The draft appears under Fai's draft bio, and it is never public until you select Use this bio.

    Ticket Fairy public profile for one act with the name on the line-up, a photo link, the bio, Fai's draft bio waiting to be used, links and genres
    One act's public profile.
  4. Announce acts at a set time

    Optional: Tick the acts for the next wave, select Announce at…, choose the date and time, then select Schedule.

    Note: Those acts go public with your next publish but stay hidden until that time, so a wave appears on your pages on the minute you chose.

    Ticket Fairy dialog announcing three acts at a chosen date and time in the event's time zone
    Announce acts at a set time.
  5. Review and publish

    Select Review and publish, read what will change, then select Publish. You see Your line-up is public.

    Note: The review lists acts added or taken off, profiles updated and set times that move, and warns about any act going public without a bio, photo or set time. If a teammate changed something while you read it, nothing is published and you see the latest review.

    Ticket Fairy Review and publish your line-up dialog listing a set time that moves, a profile update and an act going public without a photo
    Review and publish.
  6. Tell ticket holders about moved set times

    Optional: If set times moved, select Tell ticket holders after publishing. The ticket holder email opens with a draft listing the changes for you to check and send.

  7. Put the timetable on your website

    Under Put it on your website, select Copy code beside the Set-times timetable or the Line-up, and paste it into any page of your site.

    Note: Your event page shows the published line-up by itself. On a site you build with Ticket Fairy, add a Line-up or Schedule section and choose Use your Event OS line-up.

My schedule for fans

On the timetable, fans filter by day and stage, star the sets they want to see and add them to their own calendar. Their stars are kept on their phone, and the timetable updates each time you publish.

  1. Check your event page

    Open your public event page. The line-up and set times you published are on it, and acts scheduled for a later announcement are not there yet.

Or have it done for you

Fai reads your public line-up, updates an act's public profile, drafts a bio from their links for you to accept, and publishes the line-up after you have seen what will change.

In your dashboard, with Fai

Draft bios for the acts on <EVENT NAME> that have none, then show me what publishing the line-up would change

From your own assistant, over MCP

Connect your assistant to our MCP server and ask it:

The copied MCP configuration includes --read-only. Remove --read-only only when you want your assistant to make changes. Routine changes run when requested; destructive actions ask you in a compatible client. If your client cannot ask, make the change in your dashboard.

Find my event <EVENT NAME>, show me what publishing its line-up would change, and ask me before you publish it

From your terminal

Install the CLI from our CLI page, sign in with ticketfairy auth login, and choose the brand you are working on with ticketfairy brand use <BRAND_ID>. ticketfairy brand list and ticketfairy event list show the IDs the other commands use.

Use the CLI to read the line-up, see what publishing would change and publish it or take it down. Profiles, bios and announce times are in the dashboard or through Fai. You need an owner, admin or producer login on the event.

Show what publishing would change: acts and set times added, moved or taken off.

ticketfairy event-os lineup show <EVENT_ID> --review

Publish the line-up. This changes the public pages and asks you first unless you add --force.

ticketfairy event-os lineup publish <EVENT_ID>

Take the line-up down

  1. Take it down

    Select Take the line-up down, then Take it down.

    Note: Your event page, website line-up and embeds stop showing it. Your acts and history are kept, and publishing again puts it back.

Fai takes the public line-up down after you confirm.

In your dashboard, with Fai

Take the public line-up for <EVENT NAME> down

From your own assistant, over MCP

The copied MCP configuration includes --read-only. Remove --read-only only when you want your assistant to make changes. Routine changes run when requested; destructive actions ask you in a compatible client. If your client cannot ask, make the change in your dashboard.

Find my event <EVENT NAME> and ask me before you take its public line-up down

From your terminal

The CLI takes the line-up down with the publish command.

Take the public line-up down. This asks you first unless you add --force.

ticketfairy event-os lineup publish <EVENT_ID> --withdraw

Questions you might have

I changed a set time. Is it public?
Not until you publish again. The Line-up section says how many changes are waiting, and Fai reminds you on the event's Today page when set times changed after your last publish.
Do private sessions show on the public timetable?
No. Only sets with public acts, and sessions open to the public that are not cancelled or postponed, go on the line-up. Fees, contacts and notes are never public.
What if two of us publish at the same time?
The second publish stops and shows the latest review, so nobody publishes changes they have not seen.
Where can I see what was published and when?
Select Show publish history to see each publish and take-down, who made it and how many changes it had.

Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

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Related guides

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