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Running the production

Read your event's email in one inbox

A festival or tour inbox mixes agents, suppliers, venues and licensing officers across every event you run. The event's Inbox keeps the conversations about this event in one list, summarised, so anyone on the team can pick one up.

See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out.

For
Keeping up with the email about one event
Takes
6 minutes

Before you start

  • You are an owner, admin or producer on the event. The event's Management page opens for those roles only.
  • At least one Gmail or Outlook mailbox is connected to your brand. Ticket Fairy support connects it for you.

  1. Open the event's Inbox

    Open the event, select Management, then select Inbox in the list of sections.

    Note: The conversations about this event are listed newest first, with the first one open beside them. If a section is not in the list, select More sections and open it there.

    Ticket Fairy event Inbox with a list of conversations and one open, showing Fai's summary, the follow-ups she found and the messages
    The Inbox, with one conversation open.

  2. Open a conversation

    Select a conversation in the list to read Fai's summary and the messages under it.

    Note: The labels under the subject show how urgent Fai thinks it is and what it is about, such as Hospitality, Permits or Payment.

  3. Turn a follow-up into a task

    Under Follow-ups Fai found, select Add as task beside the job you want on the task board.

    Note: The task goes on the event's task board with the email it came from, and the follow-up then reads Added to tasks.

  4. Reply from your own email app

    Select Reply by email to start a reply in your email app.

    Note: The reply is addressed to the last person who emailed you in the conversation, with the same subject, and it is sent from your own mailbox so the conversation stays there. The button appears once someone outside your connected mailboxes has sent a message in the conversation.

  5. Mark junk as spam

    Open the conversation and select Mark as spam.

    Note: It leaves the list and does not come back. Select Show spam to see it again, then Not spam if it was a mistake.

  6. Check which mailboxes Fai reads

    Select Connected mailboxes at the top of the Inbox.

    Note: Each mailbox shows Connected, Paused, Needs attention or Disconnected, and when Fai last checked it. The list is your brand's mailboxes, so every event of the brand reads from the same ones.

Or have it done for you

Fai searches the conversations in your connected mailboxes, reads one in full and lists the follow-ups she found, so you can ask about the event's email without opening it.

In your dashboard, with Fai

What has come in by email about <EVENT NAME> this week, and what do we still need to do about it?

Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

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No setup fees. No required monthly ticketing fee. No credit card required.

Connect your first mailbox

  1. Ask support to connect your mailbox

    When the Inbox says No mailbox is connected, contact Ticket Fairy support and name the Gmail or Outlook mailbox you use for this event.

    Note: Once it is connected, Fai starts filing the event's email in the Inbox a few minutes after each email arrives.

    Ticket Fairy event Inbox before a mailbox is connected, saying to ask the support team to connect a Gmail or Outlook mailbox
    The Inbox before a mailbox is connected.

Fai tells you which mailboxes your brand has connected and whether each one is working.

In your dashboard, with Fai

Which mailboxes does Fai read for <EVENT NAME>?

Questions you might have

Why is an email I sent about the event not in the Inbox?
Fai files a conversation under the event it is about. One that does not name the event clearly may be filed under another event or none, and email to a mailbox your brand has not connected never reaches the Inbox.
Can I reply from the dashboard?
No. Reply by email opens your own email app, so the reply goes from your mailbox and stays in its sent mail.
Does marking spam affect my real mailbox?
No. It only takes the conversation out of the event's Inbox. The email stays in your mailbox as it was.
Who else sees the Inbox?
The owners, admins and producers on the event. Everyone reads the same conversations and summaries.

Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

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No setup fees. No required monthly ticketing fee. No credit card required.

Related guides

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