--- title: "Read your event's email in one inbox | Ticket Fairy Guides" description: "See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out." canonical: "https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Read your event's email in one inbox Running your event day to day # Read your event's email in one inbox A festival or tour inbox mixes agents, suppliers, venues and licensing officers across every event you run. The event's Inbox puts the conversations about this event in one list, each with a summary, so anyone on the team can pick one up. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 6 minutes [Watch the video: Read your event's email in one inbox](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/read-your-event-email-in-one-inbox/2e3d1fd8284b5724340d497579150983dad06dbafe724abbc99afa52a3bafe89/0094077312a3ba0f/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-read-your-event-email-in-one-inbox-0094077312a3.vtt) ***Watch how it's done** 2 min 41 s, with captions.* - [Open the event's Inbox](#step-1) - [Open a conversation](#step-2) - [Turn a follow-up into a task](#step-3) - [Reply from your own email app](#step-4) - [Mark junk as spam](#step-5) - [Check which mailboxes Fai reads](#step-6) ## Before you start - You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page. - At least one Gmail or Outlook mailbox is connected to your brand. Ticket Fairy support connects it for you. 1. ## Open the event's Inbox [Play from here](#guide-video) Open the event, select **Operations**, then select **Inbox** in the list of sections. **Note:** The conversations about this event are listed newest first, with the first one open beside them. If a section is not in the list, select **More sections** and open it there. ![Event Inbox with a list of conversations and one open, showing Fai's summary, the follow-ups she found and the messages](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png) *The Inbox, with one conversation open.* 2. ## Open a conversation [Play from here](#guide-video) Select a conversation in the list to read **Fai's summary** and the messages under it. **Note:** The labels under the subject show how urgent Fai thinks it is and what it is about, such as Hospitality, Permits or Payment. 3. ## Turn a follow-up into a task [Play from here](#guide-video) Under **Follow-ups Fai found**, select **Add as task** beside the job you want on the task board. **Note:** The task goes on the event's task board with the email it came from, and the follow-up then reads **Added to tasks**. 4. ## Reply from your own email app [Play from here](#guide-video) Select **Reply by email** to start a reply in your email app. **Note:** The reply is addressed to the last person who emailed you in the conversation, with the same subject, and it is sent from your own mailbox so the conversation stays there. You see the button once someone outside your connected mailboxes has sent a message in the conversation. 5. ## Mark junk as spam [Play from here](#guide-video) Open the conversation and select **Mark as spam**. **Note:** The conversation leaves the list and doesn't come back. Select **Show spam** to see it again, then **Not spam** if it was a mistake. 6. ## Check which mailboxes Fai reads [Play from here](#guide-video) Select **Connected mailboxes** at the top of the Inbox. **Note:** Each mailbox shows **Connected**, **Paused**, **Needs attention** or **Disconnected**, and when Fai last checked it. These are your brand's mailboxes, so Fai reads the same ones for every event on the brand. ## Or have it done for you Fai searches the conversations in your connected mailboxes, reads one in full and lists the follow-ups she found, so you can ask about the event's email without opening it. ### In your dashboard, with Fai ``` What has come in by email about this week, and what do we still need to do about it? ``` ## Connect your first mailbox [Play from here](#guide-video) 1. ### Ask support to connect your mailbox When the Inbox says **No mailbox is connected**, contact Ticket Fairy support and name the Gmail or Outlook mailbox you use for this event. **Note:** Once it is connected, Fai starts filing the event's email in the Inbox a few minutes after each email arrives. ![Event Inbox before a mailbox is connected, saying to ask the support team to connect a Gmail or Outlook mailbox](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--no-mailbox.png) *The Inbox before a mailbox is connected.* Fai tells you which mailboxes your brand has connected and whether each one is working. ### In your dashboard, with Fai ``` Which mailboxes does Fai read for ? ``` ## Questions you might have **Why is an email I sent about the event not in the Inbox?** Fai files a conversation under the event it is about. If a conversation doesn't name the event clearly, she may file it under another event or none. Email sent to a mailbox your brand hasn't connected never reaches the Inbox. **Can I reply from the dashboard?** No. Reply by email opens your own email app, so the reply goes from your mailbox and stays in its sent mail. **Does marking spam affect my real mailbox?** No. It only takes the conversation out of the event's Inbox. The email stays in your mailbox as it was. **Who else sees the Inbox?** The owners, admins and producers on the event. Everyone reads the same conversations and summaries. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production) - [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track) - [Take notes on your event calls with Fai](https://www.ticketfairy.com/guides/take-notes-on-your-event-calls-with-fai) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)