---
title: "Read your event's email in one inbox | Ticket Fairy Guides"
description: "See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out."
canonical: "https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox"
---

# Read your event's email in one inbox | Ticket Fairy Guides

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Read your event's email in one inbox

Running the production

# Read your event's email in one inbox

A festival or tour inbox mixes agents, suppliers, venues and licensing officers across every event you run. The event's Inbox keeps the conversations about this event in one list, summarised, so anyone on the team can pick one up.

See every email conversation about one event together, with Fai's summary of each, turn the follow-ups she finds into tasks, reply from your own email app and keep spam out.

For:  Keeping up with the email about one event

Takes:  6 minutes

- [Open the event's Inbox](#step-1)
- [Open a conversation](#step-2)
- [Turn a follow-up into a task](#step-3)
- [Reply from your own email app](#step-4)
- [Mark junk as spam](#step-5)
- [Check which mailboxes Fai reads](#step-6)

## Before you start

- You are an owner, admin or producer on the event. The event's Management page opens for those roles only.
- At least one Gmail or Outlook mailbox is connected to your brand. Ticket Fairy support connects it for you.

1. ## Open the event's Inbox

   Open the event, select **Management**, then select **Inbox** in the list of sections.

   **Note:** The conversations about this event are listed newest first, with the first one open beside them. If a section is not in the list, select **More sections** and open it there.
          ![Ticket Fairy event Inbox with a list of conversations and one open, showing Fai's summary, the follow-ups she found and the messages](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--inbox.png)    The Inbox, with one conversation open.
2. ## Open a conversation

   Select a conversation in the list to read **Fai's summary** and the messages under it.

   **Note:** The labels under the subject show how urgent Fai thinks it is and what it is about, such as Hospitality, Permits or Payment.
3. ## Turn a follow-up into a task

   Under **Follow-ups Fai found**, select **Add as task** beside the job you want on the task board.

   **Note:** The task goes on the event's task board with the email it came from, and the follow-up then reads **Added to tasks**.
4. ## Reply from your own email app

   Select **Reply by email** to start a reply in your email app.

   **Note:** The reply is addressed to the last person who emailed you in the conversation, with the same subject, and it is sent from your own mailbox so the conversation stays there. The button appears once someone outside your connected mailboxes has sent a message in the conversation.
5. ## Mark junk as spam

   Open the conversation and select **Mark as spam**.

   **Note:** It leaves the list and does not come back. Select **Show spam** to see it again, then **Not spam** if it was a mistake.
6. ## Check which mailboxes Fai reads

   Select **Connected mailboxes** at the top of the Inbox.

   **Note:** Each mailbox shows **Connected**, **Paused**, **Needs attention** or **Disconnected**, and when Fai last checked it. The list is your brand's mailboxes, so every event of the brand reads from the same ones.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai searches the conversations in your connected mailboxes, reads one in full and lists the follow-ups she found, so you can ask about the event's email without opening it.

### In your dashboard, with Fai

What has come in by email about \<EVENT NAME\> this week, and what do we still need to do about it?

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Connect your first mailbox

1. ### Ask support to connect your mailbox

   When the Inbox says **No mailbox is connected**, contact Ticket Fairy support and name the Gmail or Outlook mailbox you use for this event.

   **Note:** Once it is connected, Fai starts filing the event's email in the Inbox a few minutes after each email arrives.
          ![Ticket Fairy event Inbox before a mailbox is connected, saying to ask the support team to connect a Gmail or Outlook mailbox](https://www.ticketfairy.com/embeds/posters/marketing-event-mail-and-meetings--no-mailbox.png)    The Inbox before a mailbox is connected.

Fai tells you which mailboxes your brand has connected and whether each one is working.

### In your dashboard, with Fai

Which mailboxes does Fai read for \<EVENT NAME\>?

## Questions you might have

Why is an email I sent about the event not in the Inbox?:  Fai files a conversation under the event it is about. One that does not name the event clearly may be filed under another event or none, and email to a mailbox your brand has not connected never reaches the Inbox.

Can I reply from the dashboard?:  No. Reply by email opens your own email app, so the reply goes from your mailbox and stays in its sent mail.

Does marking spam affect my real mailbox?:  No. It only takes the conversation out of the event's Inbox. The email stays in your mailbox as it was.

Who else sees the Inbox?:  The owners, admins and producers on the event. Everyone reads the same conversations and summaries.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production)
- [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/guides/take-notes-on-your-event-calls-with-fai)
- [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event)
- [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists)
- [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload)
- [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists)
- [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/guides/take-trader-applications-for-your-event)
- [Get your traders ready for show day](https://www.ticketfairy.com/guides/get-your-traders-ready-for-show-day)
- [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it)
- [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event)
- [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours)
- [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event)
- [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times)
- [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

### Tips for selling more tickets

Practical advice from organisers who sell out, and every new guide as it is published.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)