Vault and Capital
Get paid for your events in local currencies with Vault
Touring promoters and festival teams are paid by sponsors, venues and partners in more than one country. A Vault receiving account gives your brand local bank details in each currency, so a payment arrives in the currency it was sent in and waits in Vault until you spend it.
Open a Vault receiving account for a currency, such as pounds, euros or dollars, and give its bank details to sponsors, partners and anyone else who pays your events by bank transfer. Each payment arrives in Vault in that currency.
- For
- Taking bank transfers for your events in the currencies you are paid in
- Takes
- 6 minutes
Before you start
- You're an owner or an admin on the brand. Those are the two roles that reach Vault.
- Your brand has an active Vault account. Ask Ticket Fairy support to switch Vault on for your brand if it isn't, then open the account.
-
Open Accounts
Pick the brand, open Vault, then select Accounts. Each row is one receiving account, with its bank details, the currencies it takes and its status.
Brand, Vault, Accounts. -
Select Create New Account
Select Create New Account. The Create New Account window opens.
Brand, Vault, Accounts, Create New Account. -
Choose the country
Choose the country your payers bank in from Country. The account gets bank details in that country.
Note: The list holds the 17 countries Vault opens receiving accounts in, including the United Kingdom, the United States, Germany, the Netherlands, Australia, Canada and Singapore.
-
Choose the currency
Choose the currency you want to be paid in from Currency. The list shows only the currencies an account in that country can take.
When to choose SWIFT
A local transfer is the ordinary bank transfer people make inside that country. SWIFT is the international wire a bank abroad sends. Choose Local when your payers bank in the account's country, and SWIFT when they send from another country.
-
Choose the transfer method
Choose Local or SWIFT from Transfer Method. Where the currency takes only one method, the form picks it for you.
-
Name the account
Enter a name you will recognise in Nickname, such as UK ticket income or European tour.
Note: Every account needs a nickname, of up to 110 characters.
-
Select Create Account
Select Create Account.
Account created successfully!
confirms it, and the account joins the list with its status.Note: Share the details once the status says Active. Processing means Vault is still setting the account up.
-
Open the account's bank details
Select the account's name. Account Information shows the Bank Account Number, the bank code, such as a sort code, and the bank's name and address, with a copy button beside most of them.
Note: Account Name is the name the account is held in, so give payers that name. Nickname is the label only your team sees.
Brand, Vault, Accounts, an account opened from the list. -
Send the details to whoever pays you
Copy the details into your invoice or email to the sponsor, venue or partner paying you. They pay the account the way they pay any bank account in that country.
-
Check a payment has arrived
Open the menu on the account's row and select View Transactions. Each payment shows who sent it, the amount, any fee and its status.
Note: A payment into the account also counts in that currency's row of your Vault balances, as pending until it settles.
Brand, Vault, Accounts, View Transactions.
Try these steps on your own event
Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.
No setup fees. No required monthly ticketing fee. No credit card required.
Or have it done for you
Fai, the assistant inside your dashboard, opens the Accounts page for you. Opening a receiving account, reading its bank details and checking what has arrived are yours to do there, because Fai has no tool that lists your receiving accounts. MCP and the command line have no commands for receiving accounts either.
In your dashboard, with Fai
Open the Vault accounts page for <BRAND NAME>
Let Fai do it for you
Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.
No setup fees. No required monthly ticketing fee. No credit card required.
Rename a receiving account
-
Edit the nickname and save
Open the menu on the account's row, select Edit Nickname, enter the new name, then select Save.
Nickname updated successfully
confirms it.Note: Only the name you see changes. The bank details you have shared stay the same.
Fai opens the Accounts page for you. Renaming the account is yours to do there.
In your dashboard, with Fai
Open the Vault accounts page for <BRAND NAME>
Close a receiving account
-
Close the account and confirm
Open the menu on the account's row, select Close Account, then Close Account again in
Close account?
.Warning: A closed account can't be opened again, so tell anyone who pays into it first. Open a new account if you need that currency again later.
Fai opens the Accounts page for you. Closing the account is yours to do there, behind the confirmation.
In your dashboard, with Fai
Open the Vault accounts page for <BRAND NAME>
Questions you might have
- Is this how buyers pay for tickets in another currency?
- No. Buyers pay at checkout through the payment account your events use. A receiving account takes bank transfers, such as a sponsor paying an invoice or a partner settling a share.
- Why isn't Close Account in the menu?
- An account can be closed only while it is Active. One still Processing has no close option yet.
- Which countries can I open a receiving account in?
- Australia, Canada, Denmark, Estonia, Germany, Hong Kong, Indonesia, Israel, Mexico, the Netherlands, New Zealand, the Philippines, Poland, Singapore, the United Arab Emirates, the United Kingdom and the United States. Some of them take several currencies, which the Currency list shows once you pick the country.
- Why does a currency I was paid in not show in my balances?
- The Vault balances list one row for each currency with an active receiving account. Open an account in that currency and its row appears.
Still have a question?
Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.
No setup fees. No required monthly ticketing fee. No credit card required.
Related guides
Do this on your own event
Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.