---
title: "Reuse email, text and gift certificate templates across your events | Ticket Fairy Guides"
description: "Keep the words you send for every event as templates for emails, texts and the gift certificate email, start any message from one, and switch off, copy or change them as your team needs."
canonical: "https://www.ticketfairy.com/guides/reuse-email-text-and-gift-certificate-templates"
---

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3. Reuse email, text and gift certificate templates across your events

Email, SMS and marketing

# Reuse email, text and gift certificate templates across your events

A doors email, a thank-you and a last-call text go out for every event a promoter or venue runs. A template keeps that wording once so anyone on the team starts from it, and the look still comes from your brand's design.

Keep the words you send for every event as templates for emails, texts and the gift certificate email, start any message from one, and switch off, copy or change them as your team needs.

For:  Teams who send the same kinds of message for every event

Takes:  6 minutes

- [Open Templates](#step-1)
- [Choose the kind of template](#step-2)
- [Start a message from a template](#step-3)
- [Save a message as a template](#step-4)
- [Change one of your templates](#step-5)

## Before you start

- You're an owner, an admin or a marketing team member of the brand, and the brand is verified. Messaging is part of every plan.

1. ## Open Templates

   Go to your brand, select **Messaging**, then **Templates**. **Your templates** lists what your team saved, above the ready-made templates from Ticket Fairy.

   **Note:** Choose **All events** or one event above the list to see the templates saved for that event first.
          ![Ticket Fairy Messaging Templates with a brand email template, an uploaded design and the ready-made templates, each with its buttons](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--templates.png)    Messaging, Templates.
2. ## Choose the kind of template

   Select the kind of template you want above the list.

   - **Emails**: The words and blocks of an email. The look comes from the design the email uses, so a template works with any design.
   - **Texts**: The words of a text message.
   - **Gift certificates**: The email a buyer gets with each gift certificate. The gift code and its link fill themselves in when it is sent.
3. ## Start a message from a template

   Select **Use this** on an email or text template. A new draft opens in **Messages** with the template's words in it, ready to change and send.

   **Note:** The draft is a copy, so later changes to the template don't change it. **Use a template** in the message editor puts a template into a message you already started.
4. ## Save a message as a template

   Open a saved message in **Messages**, select **Save as template**, enter a **Name** and choose **What it is for**, then select **Save template**. The template appears under **Your templates**.

   **Note:** For a message about an event, **Who can use it** decides whether the template is for every event or only that one. A template for one event appears only when you message about that event.
          ![Ticket Fairy Save as a template dialog with the name, a description, what it is for and who can use it](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--save-as-template.png)    Messaging, Messages, Save as template.
5. ## Change one of your templates

   Select **Change** on your template, change the words, then select **Save template**. An email template opens in the visual builder, and a text template opens in a dialog.

   **Note:** A ready-made template can't be changed. Open it and select **Save a copy to change** to make your own copy.
          ![Ticket Fairy email template open in the visual builder with its name, what it is for, subject line and preview text](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--template-editor.png)    Messaging, Templates, an email template.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai, the assistant inside your dashboard, can list your templates, save a message as a template, change one, copy it, switch it off or on, and start a message from it. She shows you the template and asks you to approve before she saves, copies or switches anything.

### In your dashboard, with Fai

Save \<MESSAGE NAME\> as a template for every event called \<TEMPLATE NAME\>, then switch off our old \<OLD TEMPLATE NAME\> template

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Copy a template

Select **Duplicate** on one of your templates. A copy with (copy) after its name appears under **Your templates**, for the same events as the original.

Fai can copy one of your templates, and change the copy with you before she saves it.

### In your dashboard, with Fai

Copy our \<TEMPLATE NAME\> template and change the copy for \<EVENT NAME\>

## Switch a template off or on

1. ### Select Switch off

   Select **Switch off** on an email or gift certificate template your team no longer uses. It leaves **In use** and nobody can start a message from it.
2. ### Switch it on again

   Select **Switched off** above the list, then **Switch on** on the template. It goes back to **In use**.
          ![Ticket Fairy Messaging Templates showing a switched-off email template with Switch on](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--switched-off-templates.png)    Messaging, Templates, Switched off.

Fai can switch one of your email or gift certificate templates off or on after she names it.

### In your dashboard, with Fai

Switch off our \<TEMPLATE NAME\> email template

## Upload or change your own HTML design

Select **Upload your own HTML** above your email templates to add an email design made outside Ticket Fairy as a zip file, on the previous Email templates page. On a design you uploaded, marked **Uploaded design**, select **Change on previous page** to change it there.

**Note:** Opened from an event's Messaging, the upload is for that event. **Use this** on an uploaded design starts a message with its HTML in the plain editor.

Fai can add an HTML design to an event's templates from a zip file already uploaded to your dashboard, after she confirms the event and the name with you. She can't upload the file for you, and changing an uploaded design is done on the previous Email templates page.

### In your dashboard, with Fai

Add the email design in \<ADDRESS OF THE UPLOADED ZIP FILE\> to \<EVENT NAME\>'s templates as \<TEMPLATE NAME\>

## Delete a text template

Select **Delete** on one of your text templates, then **Delete** in the dialog. Messages you already made from it stay as they are.

Fai can delete one of your text templates after she names it.

### In your dashboard, with Fai

Delete our \<TEMPLATE NAME\> text template

## Questions you might have

Can I send an email from a design I uploaded as HTML?:  Yes. Select **Use this** on it, and the message starts with its HTML in the plain editor, because the visual builder can't open an uploaded design. To change the design itself, select **Change on previous page**.

Where do I change the email buyers get with a gift certificate?:  Select **Gift certificates** in Templates, then **Change** on your gift certificate email, or **New gift certificate email** if there is none yet. Keep the gift code and link in it, because each buyer gets their own.

Are my templates from the Email Templates page here?:  Yes. The email and gift certificate templates your team saved on the Email Templates pages of your brand and your events are listed here, and the switched-off ones are under **Switched off**.

Can I switch off a text template?:  No. Texts are deleted instead, and messages made from them stay as they are.

What if a teammate changes the same template while I have it open?:  Your changes stay on the page and the dashboard names who saved first. Select **Load their version** to see theirs, or save again to keep yours.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)
- [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/guides/email-or-text-your-fans-and-ticket-holders)
- [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails)
- [Manage one event's emails and texts in Messaging](https://www.ticketfairy.com/guides/manage-one-events-emails-and-texts-in-messaging)
- [Sell a gift certificate for your event](https://www.ticketfairy.com/guides/sell-gift-certificates)
- [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email)
- [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers)
- [Find your event emails and templates from the previous Messaging pages](https://www.ticketfairy.com/guides/find-your-emails-and-templates-from-the-previous-messaging-pages)
- [Review the messages Fai suggests for your events](https://www.ticketfairy.com/guides/review-the-messages-fai-suggests-for-your-events)
- [Send automatic messages before and after every event](https://www.ticketfairy.com/guides/send-automatic-messages-before-and-after-every-event)
- [Set quiet hours and a weekly marketing limit for your events](https://www.ticketfairy.com/guides/set-quiet-hours-and-a-weekly-marketing-limit)
- [Get your own text number for marketing texts about your events](https://www.ticketfairy.com/guides/get-your-own-text-number-for-marketing-texts)
- [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/guides/save-the-emails-you-send)
- [Give your promoters artwork to post about your event](https://www.ticketfairy.com/guides/give-your-promoters-artwork-to-post)
- [Tell ticket holders where your event is](https://www.ticketfairy.com/guides/announce-your-venue-location)
- [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events)
- [Build a website at your event's link](https://www.ticketfairy.com/guides/build-a-website-at-your-event-link)
- [Offer hotel and flight bookings on your event site](https://www.ticketfairy.com/guides/offer-hotel-and-flight-bookings-on-your-event-site)
- [Connect your own web address to your event website](https://www.ticketfairy.com/guides/connect-your-own-web-address-to-your-event-website)
- [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/guides/take-enquiries-and-rsvps-on-your-event-website)
- [Let Fai improve your event website](https://www.ticketfairy.com/guides/let-fai-improve-your-event-website)
- [List your events on your website](https://www.ticketfairy.com/guides/list-your-events-on-your-website)
- [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/guides/protect-hide-and-redirect-pages-on-your-event-website)
- [Translate your event website](https://www.ticketfairy.com/guides/translate-your-event-website)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)

### Tips for selling more tickets

Practical advice from working organizers, and every new guide as it is published.

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