--- title: "Review event comments and reports | Ticket Fairy Guides" description: "Review your event's comments and reports, inspect attached photos and approve or hide each comment with a reason." canonical: "https://www.ticketfairy.com/guides/review-event-comments-and-reports" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Review event comments and reports Your brand and team # Review event comments and reports Your event's conversation can include new comments awaiting approval and published comments someone has reported. Your event team and authorized Ticket Fairy support review the same conversation, with each decision recorded against the comment's current version. Takes: 4 minutes - [Open the event's Comments page](#step-1) - [Choose what to review](#step-2) - [Inspect the photos](#step-3) - [Approve or hide the comment](#step-4) - [Check new work from the header](#step-5) ## Before you start - You are signed in to the Ticket Fairy account you use to administer the event, or to your authorized Ticket Fairy support account. 1. ## Open the event's Comments page Choose your event in the dashboard, then select **Comments**. The page opens the existing conversation and its review controls. 2. ## Choose what to review Select **Awaiting review** for new and edited comments, or **Reports** for reported comments. The list shows the comment and its conversation. 3. ## Inspect the photos Select an attached photo, inspect the other photos on that comment, then close the photo viewer to return to the conversation. 4. ## Approve or hide the comment Choose **Approve** to publish a comment or **Hide** to remove it from the public conversation, enter your moderation reason, then confirm with **Approve comment** or **Hide comment**. The comment shows the result. 5. ## Check new work from the header Select the bell labeled **Comment review** in the dashboard header, then an event notice to open that event's Comments page. **Next page** and **Previous page** move through longer notice lists. ![The actual Comment review panel with two event notices](https://www.ticketfairy.com/embeds/posters/marketing-event-comments--review-notices.png) *Open an event notice to review its current comments and reports.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can list your comment-review notices, read an event's pending or reported comments and open their attached images. She can approve or hide a comment with its current revision and your reason, and asks you to confirm the decision first. She uses the same event permissions as the dashboard. ### In your dashboard, with Fai ``` Show the comments awaiting review and unresolved reports for my event, including their photos. Show me each proposed decision and reason, and wait for my confirmation before approving or hiding anything. ``` ## Questions you might have **Who can review an event's comments?** People who have administrator access to that event and authorized Ticket Fairy support can review it. Other team roles do not gain review access from a notice or an old link. Your current access is checked again when you open the list or make a decision. **Why is there no comment-review notice?** Comment-review notices are being rolled out. Until notices are enabled, open the event and select Comments to check its current review lists. Once enabled, unread work is grouped by event rather than sending one notice for every comment. Check the dashboard; an email, a phone alert and a response time are not part of these notices. **Does opening a notice finish the review?** No. Opening a notice takes you to the event and can mark only the notice version you saw as read. If newer work arrived first, that work stays unread. You still need to inspect the comments and make your decisions. **What if another administrator reviewed the comment first?** Reload the comments and check the current result. Your earlier view cannot overwrite a newer decision. Decide again only if you still need to change the current comment, and enter the reason for that decision. **Are comments approved automatically?** No. Your event team and authorized support make the review decisions. Fai can help you read the lists and prepare a decision, but she asks for confirmation before she approves or hides a comment. **Which languages do the review controls use?** The discussion controls support English and Spanish. Other dashboard languages use the documented English fallback inside the discussion widget. The surrounding Comments page and Comment review panel use the dashboard language. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) - [Invite promoters to your collective so they can sell tickets for your events](https://www.ticketfairy.com/guides/invite-people-to-your-collective) - [Set up a brand kit for your events](https://www.ticketfairy.com/guides/set-up-your-brand-kit) - [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/guides/create-your-account-and-first-brand) - [Find your way around the home page of your event dashboard](https://www.ticketfairy.com/guides/find-your-way-around-the-dashboard-home) - [Let people apply to promote your event and choose who joins your team](https://www.ticketfairy.com/guides/let-people-apply-to-promote-your-event) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)