---
title: "Review the messages Fai suggests for your events | Ticket Fairy Guides"
description: "Fai watches your events' sales, dates, check-ins, waiting lists and pre-registrations and prepares a ready-to-send email when the moment is right. You preview it, then edit it, schedule it, send it, switch on the automatic message she suggests, or dismiss it."
canonical: "https://www.ticketfairy.com/guides/review-the-messages-fai-suggests-for-your-events"
---

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2. [Guides](https://www.ticketfairy.com/guides)
3. Review the messages Fai suggests for your events

Email, SMS and marketing

# Review the messages Fai suggests for your events

The last tickets for a festival, a doors email three days out and a thank-you the morning after are easy to miss in the week of a show. Fai spots those moments across every event on your brand and prepares the message for you, and nothing goes out until someone on your team says yes.

Fai watches your events' sales, dates, check-ins, waiting lists and pre-registrations and prepares a ready-to-send email when the moment is right. You preview it, then edit it, schedule it, send it, switch on the automatic message she suggests, or dismiss it.

For:  Promoters and venue teams deciding which ready-made messages go to their fans

Takes:  5 minutes

- [Open For you](#step-1)
- [Preview the message](#step-2)
- [Choose what happens to the suggestion](#step-3)
- [If you chose Review and edit, finish the message](#step-4)
- [If you chose Schedule, confirm the time](#step-5)
- [If you chose Send now, confirm the send](#step-6)
- [If you chose Switch it on, confirm the automatic message](#step-7)
- [If you chose Not now, tell Fai why](#step-8)
- [Check the message is scheduled or sent](#step-9)

## Before you start

- You're an owner, an admin or a marketing team member of the brand, and the brand is verified. Messaging is part of every plan.
- **Suggestions from Fai** is on in Messaging settings. It is on until someone on your team switches it off.
- To send or schedule a suggestion, your own account has passed identity verification.

1. ## Open For you

   Go to your brand, select **Messaging**, then **For you**. Each suggestion under **Fai's suggestions** names the event, says why now, and shows about how many people it reaches.

   **Note:** Fai suggests an announcement, a sales push, a last chance, a know-before-you-go, a thank-you, a waiting list or pre-registration message, or switching on an automatic message.
          ![Ticket Fairy Messaging For you section with three of Fai's suggestions and the messages coming up and recently sent](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--for-you.png)    Messaging, For you.
2. ## Preview the message

   Select **Preview the message** on the suggestion. The subject line and the message Fai prepared open under it.

   **Note:** A message marked as ready-made starter copy is the standard wording, and you can change it or ask Fai to rewrite it when you review it.
3. ## Choose what happens to the suggestion

   Choose one of the buttons beside the suggestion.

   - **Review and edit**: Opens the message as a draft in Messages, where you change anything and send or schedule it yourself.
   - **Schedule**: Schedules the message for the time Fai suggests, after you confirm.
   - **Send now**: Sends the message straight away, after you confirm.
   - **Switch it on**: Switches on the automatic message Fai suggests, for every event, after you confirm.
   - **Not now**: Dismisses the suggestion, with a reason for Fai if you want to give one.
4. ## If you chose Review and edit, finish the message

   Change the draft in the editor that opens, then send or schedule it from there. Every step of the editor is in the guide to emailing or texting your fans.
5. ## If you chose Schedule, confirm the time

   Read the time in the dialog and select **Schedule**. The message waits under **Coming up** until then.

   **Note:** To change the time, choose **Review and edit** instead and schedule the draft yourself.
          ![Ticket Fairy Schedule this message? confirmation with the time Fai suggested](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--suggestion-schedule.png)    Messaging, For you, Schedule.
6. ## If you chose Send now, confirm the send

   Read how many people the message goes to and select **Send now** in the dialog. The dashboard confirms that the message is on its way.

   **Warning:** A sent message can't be taken back.
          ![Ticket Fairy Send this now? confirmation naming the suggested email and about how many people it goes to](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--suggestion-send-now.png)    Messaging, For you, Send now.
7. ## If you chose Switch it on, confirm the automatic message

   Read the dialog and select **Switch it on**. From then on the message goes out for every event at its moment, without asking each time.

   **Note:** You can pause, change or delete it at any time in **Automatic messages**.
          ![Ticket Fairy Switch on this automatic message? confirmation for a suggested thank-you message](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--suggestion-switch-on.png)    Messaging, For you, Switch it on.
8. ## If you chose Not now, tell Fai why

   Optional: enter a reason in **Tell Fai why (optional)**, such as that you already announced it on social media, then select **Dismiss suggestion**. The suggestion leaves For you, and your team can see who dismissed it.
          ![Ticket Fairy Not now dialog with an optional reason for Fai and Dismiss suggestion](https://www.ticketfairy.com/embeds/posters/marketing-messaging-suite--suggestion-not-now.png)    Messaging, For you, Not now.
9. ## Check the message is scheduled or sent

   Look under **Coming up** for a scheduled message and under **Recently sent** for a sent one. Each opens with its results and history, and a message from a suggestion carries Fai's badge.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai, the assistant inside your dashboard, can list the suggestions waiting for your team, open one as a draft, schedule it, send it, switch on the automatic message she suggests, or dismiss it with your reason. She shows you the message, the group and the number of people, and asks you to approve before she schedules or sends anything.

### In your dashboard, with Fai

Show me the messages you suggest for my events this week, with who each one goes to and when, and wait for me to say which ones to schedule

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Ask Fai for new ideas

Select **Ask Fai for new ideas** on **Fai's suggestions**. Fai looks at your events again, at most once every ten minutes, and new suggestions appear on For you when she has them.

Fai can look at your events again and list what she suggests now.

### In your dashboard, with Fai

Look at my upcoming events again and tell me what you would send this week

## Switch Fai's suggestions off

Open **Settings** in Messaging, turn off **Suggestions from Fai** and select **Save preferences**. Fai stops preparing new suggestions for your brand until someone turns it on again.

Fai can switch her suggestions off or on for your brand, after she shows you the change.

### In your dashboard, with Fai

Stop suggesting messages for this brand

## Questions you might have

Does Fai send anything without asking?:  No. Every suggestion waits on For you until someone on your team chooses **Schedule**, **Send now** or **Switch it on**, and each of those asks you to confirm first.

How often does Fai suggest messages?:  Fai looks at your brand's upcoming events every hour and suggests each kind of message once per event. She starts once your team has opened Messaging, and a suggestion she no longer thinks is right, such as one for an event that has started, leaves For you on its own.

Why is For you empty?:  Either there is no good moment to message your fans right now, or **Suggestions from Fai** is off in Settings, which For you says when it is. Select **Ask Fai for new ideas** to have her look again.

Does Fai draft messages in our brand's voice?:  Yes. Fai drafts from your events and your brand guidelines, and the message is always a draft you can read and change before it goes out.

What if a teammate already approved the same suggestion?:  The suggestion becomes one message, however many people choose it at the same moment. The second person sees that it was already decided.

Why did Schedule open the message instead of scheduling it?:  The message needs something fixed first, such as your identity verification or a group with nobody in it. The draft opens with **Before you send** naming what to change.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)
- [Email or text your fans and ticket holders from your brand](https://www.ticketfairy.com/guides/email-or-text-your-fans-and-ticket-holders)
- [Send automatic messages before and after every event](https://www.ticketfairy.com/guides/send-automatic-messages-before-and-after-every-event)
- [Set quiet hours and a weekly marketing limit for your events](https://www.ticketfairy.com/guides/set-quiet-hours-and-a-weekly-marketing-limit)
- [Create extra landing pages for your event](https://www.ticketfairy.com/guides/create-extra-landing-pages-for-your-event)
- [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email)
- [Show your sponsors on your tickets and event page](https://www.ticketfairy.com/guides/show-your-sponsors-on-your-tickets-and-event-page)
- [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers)
- [Design the look of the emails about your events](https://www.ticketfairy.com/guides/design-the-look-of-your-brands-emails)
- [Reuse email, text and gift certificate templates across your events](https://www.ticketfairy.com/guides/reuse-email-text-and-gift-certificate-templates)
- [Manage one event's emails and texts in Messaging](https://www.ticketfairy.com/guides/manage-one-events-emails-and-texts-in-messaging)
- [Find your event emails and templates from the previous Messaging pages](https://www.ticketfairy.com/guides/find-your-emails-and-templates-from-the-previous-messaging-pages)
- [Get your own text number for marketing texts about your events](https://www.ticketfairy.com/guides/get-your-own-text-number-for-marketing-texts)
- [Save the emails you send buyers, guests and applicants](https://www.ticketfairy.com/guides/save-the-emails-you-send)
- [Give your promoters artwork to post about your event](https://www.ticketfairy.com/guides/give-your-promoters-artwork-to-post)
- [Tell ticket holders where your event is](https://www.ticketfairy.com/guides/announce-your-venue-location)
- [Build a website for your events](https://www.ticketfairy.com/guides/build-a-website-for-your-events)
- [Build a website at your event's link](https://www.ticketfairy.com/guides/build-a-website-at-your-event-link)
- [Offer hotel and flight bookings on your event site](https://www.ticketfairy.com/guides/offer-hotel-and-flight-bookings-on-your-event-site)
- [Connect your own web address to your event website](https://www.ticketfairy.com/guides/connect-your-own-web-address-to-your-event-website)
- [Take enquiries and RSVPs on your event website](https://www.ticketfairy.com/guides/take-enquiries-and-rsvps-on-your-event-website)
- [Let Fai improve your event website](https://www.ticketfairy.com/guides/let-fai-improve-your-event-website)
- [List your events on your website](https://www.ticketfairy.com/guides/list-your-events-on-your-website)
- [Protect, hide and redirect pages on your event website](https://www.ticketfairy.com/guides/protect-hide-and-redirect-pages-on-your-event-website)
- [Translate your event website](https://www.ticketfairy.com/guides/translate-your-event-website)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/emails-to-buyers)

### Tips for selling more tickets

Practical advice from working organizers, and every new guide as it is published.

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)