---
title: "Run your event from its Today page | Ticket Fairy Guides"
description: "Set your event up with Fai on your first visit, then see what needs you each day, approve, change or turn down what Fai suggests, and open any part of your event from one page."
canonical: "https://www.ticketfairy.com/guides/run-your-event-from-its-today-page"
---

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Run your event from its Today page

Running your event day to day

# Run your event from its Today page

Fai, your AI teammate, can check sales, update your event or change a ticket when you ask.

You start each day of your event with the same question: what needs me before the doors open? Today answers it for one event, with the countdown, what your team changed since you last looked, and the jobs Fai has already drafted for you to approve.

Takes:  12 minutes

[Watch the video: Run your event from its Today page](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/run-your-event-from-its-today-page/edbade0ecc52ee1b3b5cad3571607325d25d997f4bd003dc662943e002d28a45/1dc077e60f6a527e/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-run-your-event-from-its-today-page-1dc077e60f6a.vtt)

***Watch how it's done** 7 min 31 s, with captions.*

- [Open the event's Operations page](#step-1)
- [Confirm the event type](#step-2)
- [Choose what Fai helps with](#step-3)
- [Choose your role on the event](#step-4)
- [Give Fai your files to read](#step-5)
- [Copy the setup of an earlier event](#step-6)
- [Go to Today](#step-7)
- [Find your way with the section list](#step-8)
- [Check the countdown and the figures](#step-9)
- [Read what changed since your last visit](#step-10)
- [Fai's suggestions and when they arrive](#step-11)
- [Approve a suggestion](#step-12)
- [The sender of an approved email](#step-13)
- [Change an email before it goes](#step-14)
- [Choose which suggested tasks to add](#step-15)
- [Put a suggestion off or turn it down](#step-16)
- [Check your sent mail before you send again](#step-17)
- [Open the full list of suggestions](#step-18)
- [Ask Fai to check the event now](#step-19)
- [Open a section from its tile](#step-20)
- [Compare sales with last time](#step-21)
- [Check Recent activity](#step-22)

## Before you start

- You are an owner, admin or producer on the event. Only those roles can open the event's **Operations** page.

1. ## Open the event's Operations page
    [Play from here](#guide-video)
   Open the event and select **Operations**. The first time you open an event with nothing in it yet, Fai greets you with what she already knows about it and asks you a few questions.

   **Note:** Every answer is saved as you give it, so you can leave and come back to the same question. Select Skip for now at the foot of the card to go straight to Today with the usual sections for your type of event.

   ![The Start with Fai for a new festival, with Fai's greeting, the date, venue and ticket types she knows and the event type question](https://www.ticketfairy.com/embeds/posters/marketing-event-today--start-with-fai.png)    
   *Fai's first question on a new event.*
2. ## Confirm the event type
    [Play from here](#guide-video)
   Choose how Fai has read your event.

   - **Yes, that's right**: Fai keeps the event type and moves on to the next question.
   - **Change the event type**: The event type dialog opens, where you tick every kind of event this is.
3. ## Choose what Fai helps with
    [Play from here](#guide-video)
   Under **What should I help you with?**, select everything you want help with, such as **Line-up and advancing** or **Show day**, then select **Continue**.

   **Note:** Your choices decide which sections your team sees in the list beside Today, and Fai starts with the ones that suit your event type. If you choose **Everything**, or nothing at all, every section stays on the list.
4. ## Choose your role on the event
    [Play from here](#guide-video)
   Under **What is your role on this event?**, select your role, then select **Continue**.

   **Note:** Your role decides where the event opens for you: a stage manager lands on Now and next, and a production manager on Run of show, or on Advancing while the event is more than 14 days away. Everyone else lands on Today.
5. ## Give Fai your files to read
    [Play from here](#guide-video)
   Drop contracts, riders, a line-up sheet or last year's run sheet onto the area under **Give me something to read**.

   **Note:** Fai reads contracts and riders into your line-up and files everything else under Documents. Each file is listed with a tick as she starts on it.

   ![The Start with Fai last step, with two files Fai is reading, the offer to start from last year's festival, Connect your mailbox and Go to Today](https://www.ticketfairy.com/embeds/posters/marketing-event-today--start-with-fai-read.png)    
   *The last step: files, an earlier event and your mailbox.*
6. ## Copy the setup of an earlier event
    [Play from here](#guide-video)
   Optional: under **Start from your last event**, select **See what can be copied** for the event Fai found, or **Choose an event to copy from**.

   **Note:** You see what each part adds and tick what to bring over before anything is copied. People, bookings, answers and money spent are never copied.

   [Copy the setup of your last event into your next one](https://www.ticketfairy.com/guides/copy-the-setup-of-your-last-event-into-your-next-one)

   ![Copy from last event dialog with last year's festival first as the likely last edition](https://www.ticketfairy.com/embeds/posters/marketing-event-setup-copy--choose-the-event.png)    
   *Operations, Set up, Copy from last event.*
7. ## Go to Today
    [Play from here](#guide-video)
   Select **Go to Today**.

   **Note:** The line above the button lists the sections your team will see. **Connect your mailbox** beside it shows the mailboxes Fai reads for this event.
8. ## Find your way with the section list
    [Play from here](#guide-video)
   Select a section in the list down the left of Today to open it. Today, Tasks, Documents, Messages, Approvals and the sections you pinned are at the top, and a red number beside a section shows how many things there need you.

   **Note:** The rest sit under group headings in the order of the work, from Program to After the show, and the groups that match where your event is now are marked Now. On a phone, select **Sections: Today** to open the same list; while the event is on, Now and next comes first.

   ![The Today page for a festival 12 days out, with the section list, the countdown and figures, what changed since the last visit, Fai's suggestions and a status tile for each section](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png)    
   *Today for a festival 12 days out.*
9. ## Check the countdown and the figures
    [Play from here](#guide-video)
   Read the countdown, then the figures under it: **Tickets sold**, **Need your decision**, **Late tasks** and **Due this week**.

   **Note:** Tickets sold compares the last 7 days with the 7 days before, and Need your decision says how many open suggestions are urgent. **Time Fai saved** appears once Fai has saved your team some work on this event.
10. ## Read what changed since your last visit
     [Play from here](#guide-video)
    Read **Since you were last here** under the figures.

    **Note:** It lists the latest 10 changes your teammates made since your previous visit, newest first, with who made each one. You see it from your second visit, and a visit counts as new once you've been away for 30 minutes.

## Fai's suggestions and when they arrive

 [Play from here](#guide-video)

Fai checks the event every hour and lists what she finds under **Needs your decision**: a readiness plan, reminders for late tasks, artists with no travel or hotel in the last three weeks before the event, empty rooms in a hotel block before its release date, on a new event its last edition to copy from, two sets booked on one stage at once, and deadlines she read in your documents. Each card says what she noticed, what approving does and what it is based on, and nothing is sent or changed until someone approves it. Suggestions of the same kind share one card; select **Show all** on that card to see each one.

11. ## Approve a suggestion
     [Play from here](#guide-video)
    Read the card, then select **Approve**.

    **Note:** When you approve, we carry out the suggestion at once: the email goes out, the tasks are added to your task board, or the change is made. If a teammate dealt with it first, nothing happens twice, and the list updates to show where it stands.

## The sender of an approved email

 [Play from here](#guide-video)

When your own Google mailbox is connected and allows sending, Fai sends the email from it, in your name, and it appears in your sent mail. Otherwise the email goes from your brand's usual sending address, with replies coming to your own email address. Each email can go to up to 20 people across To and Copy to.

12. ## Change an email before it goes
     [Play from here](#guide-video)
    Select **Edit first** on an email suggestion, change **To**, **Copy to (optional)**, **Subject** or **Message**, then select **Approve and send**.

    **Note:** Separate several email addresses with commas. The email is sent the moment you select Approve and send.

    ![Dialog for editing an email Fai drafted, with To, Copy to, Subject and Message fields and an Approve and send button](https://www.ticketfairy.com/embeds/posters/marketing-event-today--edit-email.png)    
    *Edit the email, then send it.*
13. ## Choose which suggested tasks to add
     [Play from here](#guide-video)
    Select **Edit first** on a suggestion that adds tasks, untick the tasks you do not need, rename any you want to, then select the add button.

    **Note:** The button shows how many tasks you kept, for example "Add 4 tasks". Each task keeps the due date Fai worked out for it.

    ![Dialog listing the tasks of a readiness plan with a tick box, an editable name and a due date for each](https://www.ticketfairy.com/embeds/posters/marketing-event-today--edit-tasks.png)    
    *Choose the tasks to add.*
14. ## Put a suggestion off or turn it down
     [Play from here](#guide-video)
    Select **Not now**, choose **Remind me tomorrow**, **Remind me next week** or **Turn it down**, then confirm.

    **Note:** If you choose a reminder, the suggestion comes back at 9:00 that day, and if you turn it down, Fai doesn't suggest it again for two weeks. Tick **Stop suggesting this kind of thing for this event** to stop that kind of suggestion on this event, and any other open suggestions of that kind close too.

    ![Not now dialog with Turn it down chosen, an optional reason field and a tick box to stop this kind of suggestion](https://www.ticketfairy.com/embeds/posters/marketing-event-today--not-now.png)    
    *Not now, with Turn it down chosen.*
15. ## Check your sent mail before you send again
     [Play from here](#guide-video)
    Look for the email in your sent mail, then select **Send again** if it is not there.

    **Note:** The card warns you when we started sending the email but never heard back whether it went. If the email is there, choose **Not now** and turn the suggestion down instead.

    ![Suggestion card with a warning that the email may not have gone out and a Send again button](https://www.ticketfairy.com/embeds/posters/marketing-event-today--send-again.png)    
    *An email waiting for Send again.*
16. ## Open the full list of suggestions
     [Play from here](#guide-video)
    When more suggestions are waiting than Today lists, select the **See all** button under the list, which shows how many are waiting.

    **Note:** Today lists the three most important suggestions. The full list is grouped the same way, has the same buttons and shows 20 at a time.

    ![Dialog listing everything Fai suggests for an event, grouped by kind, with Approve, Edit first and Not now on each](https://www.ticketfairy.com/embeds/posters/marketing-event-today--see-all.png)    
    *Everything Fai suggests for this event.*
17. ## Ask Fai to check the event now
     [Play from here](#guide-video)
    Select **Ask Fai to check this event** at the top of Today.

    **Note:** Use it after a big change, such as a new contract or a moved set. Fai says how many new things she found and adds them to Needs your decision, and she still checks every hour on her own.
18. ## Open a section from its tile
     [Play from here](#guide-video)
    Under **Event at a glance**, select a tile to open that section, or select **See Fai's suggestion** under it to decide what Fai suggests there.

    **Note:** Each tile says in one line how its section is doing, with a ring for progress and a red number when something needs you. Today shows six tiles plus any that need you; select **Show all sections** for the rest.
19. ## Compare sales with last time
     [Play from here](#guide-video)
    Read **Compared with last time** under the section tiles, then select **See the full comparison** for the charts on the Insights page.

    **Note:** It compares tickets sold with your last edition at the same number of days before the start. If we find no earlier event to match, owners, admins and producers see **Choose last time's event**.

    [Compare your ticket sales with your last event](https://www.ticketfairy.com/guides/compare-your-ticket-sales-with-your-last-event)
20. ## Check Recent activity
     [Play from here](#guide-video)
    Read **Recent activity** at the foot of Today.

    **Note:** Every approval, reminder and turned-down suggestion is listed with the name of the teammate who made it. To see more than the latest five, select the **See more** button, which shows how many are hidden.

## Or have it done for you

Fai reads the same Today page for you, lists what she suggests, and approves, changes, reminds you later or turns down a suggestion when you ask. She can also change what she helps with on the event, add or remove a section for your team and pin one for you. She shows you what she is about to send, add or change and waits for your yes first.

### In your dashboard, with Fai

```
What does <EVENT NAME> need from me today? Show me your suggestions before you approve any of them
```

## Add a section for your team or pin one for yourself

 [Play from here](#guide-video)

1. ### Open More sections

   Select **More sections** at the foot of the section list.

   **Note:** The dialog lists the sections that are not on your team's list yet and the ones that are, with a line on what each is for.

   ![The More sections dialog with your role, what Fai helps with, sections to add for everyone and sections to pin to the top of your list](https://www.ticketfairy.com/embeds/posters/marketing-event-today--more-sections.png)    
   *More sections for an owner.*
2. ### Add or remove a section for everyone

   Select **Add for everyone** beside a section that is not on the list, or **Remove for everyone** beside one that is.

   **Note:** A message confirms the change with **Undo** beside it. You can only remove a section with nothing in it yet, because a section with anything in it always shows.
3. ### Pin a section to the top of your own list

   Select **Pin to top** beside a section on the list, or **Unpin** to put it back.

   **Note:** Pins only change your own list, and you can pin up to 8 sections. When a link opens a section that is not on your team's list, select **Pin for me** in the note at the top of it to keep it on yours.
4. ### Change what Fai helps with

   Under **What should I help you with?**, change your choices, check the list of sections under them, then select **Save what Fai helps with**.

   **Note:** The change is for your whole team. If a teammate changed it first, the dialog says so and you try again on their version.

Fai adds or removes a section for your team, pins one for you and changes what she helps with on the event, after you confirm.

### In your dashboard, with Fai

```
Add the rota and incidents to the section list for <EVENT NAME> and pin Show day for me
```

## Change the event type

 [Play from here](#guide-video)

1. ### Choose the kinds of event this is

   At the top of the Operations page, select the button that names the event type, for example "Event type: Music". Tick every kind of event this is, then select **Save event type**.

   **Note:** This is the same event type as in Event Details, and it decides which sections the event shows and what they are called, for example speakers for a conference. Owners and admins can change it.

   ![Event type dialog with a tick box for each kind of event and Festival ticked](https://www.ticketfairy.com/embeds/posters/marketing-event-today--event-type.png)    
   *Event type, with Festival ticked.*

Fai reads the event type and changes it when you ask, after you confirm.

### In your dashboard, with Fai

```
Make <EVENT NAME> a festival and a conference
```

## Questions you might have

**Does Fai send anything without asking me?**

 No. Every email, task and change on Today waits until someone on your team selects Approve, Approve and send or Send again. Asking Fai to check the event only finds new suggestions.

**Who can approve Fai's suggestions?**

 Owners, admins and producers on the event. Ticket Fairy support admins can too when you ask them for help.

**Why is a section missing from the list?**

 Once you choose what Fai helps with, the list shows those sections, the core ones and any section with something in it. Open More sections to open the missing one or add it for everyone.

**Can I get Start with Fai back after I skipped it?**

 Start with Fai appears only on an event with nothing in it. After you skip it, every section stays on the list, and you can choose what Fai helps with at any time in More sections.

**Why did part of my earlier event not copy?**

 The copy names each part it did not copy and why, for example a hotel the new event does not have yet. You need an owner, admin or producer role on both events; add what is missing, then select Copy again.

**What happens to a suggestion nobody acts on?**

 It stays under Needs your decision. Fai closes it on her own when the problem is fixed another way, for example when the artist's travel is booked, and one whose date passed more than two weeks ago drops off the list.

**Can I bring back a kind of suggestion I stopped?**

 Yes. Ask Fai to start suggesting it again for the event. She shows you the change and waits for your yes.

**Why does the email go from our brand's address and not mine?**

 Your own Google mailbox is not connected with permission to send. Replies still come to your own email address. Ticket Fairy support connects your mailbox so Fai can send from it.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event)
- [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track)
- [Read your event's email in one inbox](https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox)
- [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event)
- [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload)
- [Add your own fields to your event's artists, sponsors, suppliers, volunteers and tasks](https://www.ticketfairy.com/guides/add-your-own-fields-to-event-artists-sponsors-and-tasks)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Start free with unlimited events and no monthly fee, and choose a paid plan when you need more.

- Set up your event in minutes
- Free events are free
- Fai, your AI teammate, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No monthly fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

### Tips for selling more tickets

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)