---
title: "Run your event from its Today page | Ticket Fairy Guides"
description: "Set your event up with Fai on your first visit, then see what needs you each day, approve, change or turn down what Fai suggests, and open any part of your event from one page."
canonical: "https://www.ticketfairy.com/guides/run-your-event-from-its-today-page"
---

# Run your event from its Today page | Ticket Fairy Guides

1. [Ticket Fairy](https://www.ticketfairy.com/)
2. [Guides](https://www.ticketfairy.com/guides)
3. Run your event from its Today page

Running the production

# Run your event from its Today page

Festival promoters and event producers start each day with the same question: what needs me before the doors open? Today answers it for one event, with the countdown, what your team changed since you last looked, and the jobs Fai has already drafted for you to approve.

Set your event up with Fai on your first visit, then see what needs you each day, approve, change or turn down what Fai suggests, and open any part of your event from one page.

For:  Running an event day to day with Fai drafting the routine work

Takes:  12 minutes

- [Open the event's Management page](#step-1)
- [Confirm the event type](#step-2)
- [Choose what Fai helps with](#step-3)
- [Choose your role on the event](#step-4)
- [Give Fai your files to read](#step-5)
- [Copy the setup of an earlier event](#step-6)
- [Go to Today](#step-7)
- [Find your way with the section list](#step-8)
- [Check the countdown and the figures](#step-9)
- [Read what changed since your last visit](#step-10)
- [Fai's suggestions and when they arrive](#step-11)
- [Approve a suggestion](#step-12)
- [The sender of an approved email](#step-13)
- [Change an email before it goes](#step-14)
- [Choose which suggested tasks to add](#step-15)
- [Put a suggestion off or turn it down](#step-16)
- [Check your sent mail before you send again](#step-17)
- [Open the full list of suggestions](#step-18)
- [Ask Fai to check the event now](#step-19)
- [Open a section from its tile](#step-20)
- [Check Recent activity](#step-21)

## Before you start

- You are an owner, admin or producer on the event. The event's **Management** page opens for those roles only.
- Event management is switched on for your account. Without it, the event's menu has no **Management** item.

1. ## Open the event's Management page

   Open the event and select **Management**. The first time you open an event with nothing in it yet, Fai greets you with what she already knows about it and asks you a few questions.

   **Note:** Every answer is saved as you give it, so you can leave and come back to the same question. Select Skip for now at the foot of the card to go straight to Today with every section on the list.
          ![Ticket Fairy Start with Fai for a new festival, with Fai's greeting, the date, venue and ticket types she knows and the event type question](https://www.ticketfairy.com/embeds/posters/marketing-event-today--start-with-fai.png)    Fai's first question on a new event.
2. ## Confirm the event type

   Choose how Fai has read your event.

   - **Yes, that's right**: Fai keeps the event type and moves on to the next question.
   - **Change the event type**: The event type dialog opens, where you tick every kind of event this is.
3. ## Choose what Fai helps with

   Under **What should I help you with?**, select everything you want help with, such as **Line-up and advancing** or **Show day**, then select **Continue**.

   **Note:** Your choices decide which sections your team sees in the list beside Today, and Fai starts with the ones that suit your event type. **Everything**, or no choice at all, keeps every section on the list.
4. ## Choose your role on the event

   Under **What is your role on this event?**, select your role, then select **Continue**.

   **Note:** Your role decides where the event opens for you: a stage manager lands on Show day, and a production manager on Run of show, or on Advancing while the event is more than 14 days away. Everyone else lands on Today.
5. ## Give Fai your files to read

   Drop contracts, riders, a line-up sheet or last year's run sheet onto the area under **Give me something to read**.

   **Note:** Fai reads contracts and riders into your line-up and files everything else under Documents. Each file is listed with a tick as she starts on it.
          ![Ticket Fairy Start with Fai last step, with two files Fai is reading, a search for an earlier event to copy, Connect your mailbox and Go to Today](https://www.ticketfairy.com/embeds/posters/marketing-event-today--start-with-fai-read.png)    The last step: files, an earlier event and your mailbox.
6. ## Copy the setup of an earlier event

   Optional: under **Start from your last event**, choose the event in **Search your earlier events**, then select **Copy its setup**.

   **Note:** Fai copies its stages, departments, rota shift patterns and to-do list, never people, fees or personal details. The copy waits for your approval under Needs your decision on Today.
7. ## Go to Today

   Select **Go to Today**.

   **Note:** The line above the button lists the sections your team will see. **Connect your mailbox** beside it shows the mailboxes Fai reads for this event.
8. ## Find your way with the section list

   Select a section in the list down the left of Today to open it. Today and the sections you pinned are at the top, and a red number beside a section counts the things there that need you.

   **Note:** The rest follow in the order that suits where the event is, from planning to show week. On a phone, select **Sections: Today** to open the same list; while the event is on, Show day comes first.
          ![Ticket Fairy Today page for a festival 12 days out, with the section list, the countdown and figures, what changed since the last visit, Fai's suggestions and a status tile for each section](https://www.ticketfairy.com/embeds/posters/marketing-event-today--today.png)    Today for a festival 12 days out.
9. ## Check the countdown and the figures

   Read the countdown, then the figures under it: **Tickets sold**, **Need your decision**, **Late tasks** and **Due this week**.

   **Note:** Tickets sold compares the last 7 days with the 7 days before, and Need your decision says how many open suggestions are urgent. **Time Fai saved** appears once Fai has saved your team some work on this event.
10. ## Read what changed since your last visit

    Read **Since you were last here** under the figures.

    **Note:** It lists the latest 10 changes your teammates made since your previous visit, newest first, with who made each one. It appears from your second visit on, and a visit counts as new after 30 minutes away.

## Fai's suggestions and when they arrive

Fai checks the event every hour and lists what she finds under **Needs your decision**: a readiness plan, reminders for late tasks, artists with no travel or hotel in the last three weeks before the event, two sets booked on one stage at once, and deadlines she read in your documents. Each card says what she noticed, what approving does and what it is based on, and nothing is sent or changed until someone approves it. Suggestions of the same kind share one card; select **Show all** on that card to see each one.

11. ## Approve a suggestion

    Read the card, then select **Approve**.

    **Note:** Approving runs the suggestion at once: an email is sent, tasks are added to your task board, or the change is made. If a teammate dealt with it first, nothing runs twice and the list updates to show where it stands.

## The sender of an approved email

When your own Google mailbox is connected and allows sending, Fai sends the email from it, in your name, and it appears in your sent mail. Otherwise the email goes from your brand's usual sending address, with replies coming to your own email address. One email goes to at most 20 people across To and Copy to.

12. ## Change an email before it goes

    Select **Edit first** on an email suggestion, change **To**, **Copy to (optional)**, **Subject** or **Message**, then select **Approve and send**.

    **Note:** Separate several email addresses with commas. The email is sent the moment you select Approve and send.
           ![Ticket Fairy dialog for editing an email Fai drafted, with To, Copy to, Subject and Message fields and an Approve and send button](https://www.ticketfairy.com/embeds/posters/marketing-event-today--edit-email.png)    Edit the email, then send it.
13. ## Choose which suggested tasks to add

    Select **Edit first** on a suggestion that adds tasks, untick the tasks you do not need, rename any you want to, then select the add button.

    **Note:** The button counts the tasks you kept, for example "Add 4 tasks". Each task keeps the due date Fai worked out for it.
           ![Ticket Fairy dialog listing the tasks of a readiness plan with a tick box, an editable name and a due date for each](https://www.ticketfairy.com/embeds/posters/marketing-event-today--edit-tasks.png)    Choose the tasks to add.
14. ## Put a suggestion off or turn it down

    Select **Not now**, choose **Remind me tomorrow**, **Remind me next week** or **Turn it down**, then confirm.

    **Note:** A reminder brings the suggestion back at 9:00 on that day, and a suggestion you turn down is not suggested again for two weeks. Tick **Stop suggesting this kind of thing for this event** to stop that kind of suggestion on this event; any other open suggestions of the same kind close with it.
           ![Ticket Fairy Not now dialog with Turn it down chosen, an optional reason field and a tick box to stop this kind of suggestion](https://www.ticketfairy.com/embeds/posters/marketing-event-today--not-now.png)    Not now, with Turn it down chosen.
15. ## Check your sent mail before you send again

    Look for the email in your sent mail, then select **Send again** if it is not there.

    **Note:** The card warns that the email may not have gone out when its send started but the result never came back. If the email is there, choose **Not now** and turn the suggestion down instead.
           ![Ticket Fairy suggestion card with a warning that the email may not have gone out and a Send again button](https://www.ticketfairy.com/embeds/posters/marketing-event-today--send-again.png)    An email waiting for Send again.
16. ## Open the full list of suggestions

    When more suggestions are waiting than Today lists, select the **See all** button under the list, which shows how many are waiting.

    **Note:** Today lists the three most important suggestions. The full list is grouped the same way and has the same buttons, 20 at a time.
           ![Ticket Fairy dialog listing everything Fai suggests for an event, grouped by kind, with Approve, Edit first and Not now on each](https://www.ticketfairy.com/embeds/posters/marketing-event-today--see-all.png)    Everything Fai suggests for this event.
17. ## Ask Fai to check the event now

    Select **Ask Fai to check this event** at the top of Today.

    **Note:** Use it after a big change, such as a new contract or a moved set. Fai says how many new things she found and adds them to Needs your decision, and she still checks every hour on her own.
18. ## Open a section from its tile

    Under **Event at a glance**, select a tile to open that section, or select **See Fai's suggestion** under it to decide what Fai suggests there.

    **Note:** Each tile says in one line how its section is doing, with a ring for progress and a red number when something needs you. Today shows six tiles plus any that need you; select **Show all sections** for the rest.
19. ## Check Recent activity

    Read **Recent activity** at the foot of Today.

    **Note:** Every approval, reminder and turned-down suggestion is listed with the name of the teammate who made it. To see more than the latest five, select the **See more** button, which shows how many are hidden.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai reads the same Today page for you, lists what she suggests, and approves, changes, reminds you later or turns down a suggestion when you ask. She can also change what she helps with on the event, add or remove a section for your team and pin one for you. She shows you what she is about to send, add or change and waits for your yes first.

### In your dashboard, with Fai

What does \<EVENT NAME\> need from me today? Show me your suggestions before you approve any of them

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Add a section for your team or pin one for yourself

1. ### Open More sections

   Select **More sections** at the foot of the section list.

   **Note:** The dialog lists the sections that are not on your team's list yet and the ones that are, with a line on what each is for.
          ![Ticket Fairy More sections dialog with your role, what Fai helps with, sections to add for everyone and sections to pin to the top of your list](https://www.ticketfairy.com/embeds/posters/marketing-event-today--more-sections.png)    More sections for an owner.
2. ### Add or remove a section for everyone

   Select **Add for everyone** beside a section that is not on the list, or **Remove for everyone** beside one that is.

   **Note:** A message confirms the change with **Undo** beside it. You can remove only a section with nothing in it yet, because a section with records in it always shows.
3. ### Pin a section to the top of your own list

   Select **Pin to top** beside a section on the list, or **Unpin** to put it back.

   **Note:** Pins change your own list only, up to 8 sections. When a link opens a section that is not on your team's list, select **Pin for me** in the note at the top of it to keep it on yours.
4. ### Change what Fai helps with

   Under **What should I help you with?**, change your choices, check the list of sections under them, then select **Save what Fai helps with**.

   **Note:** The change is for your whole team. If a teammate changed it first, the dialog says so and you try again on their version.

Fai adds or removes a section for your team, pins one for you and changes what she helps with on the event, after you confirm.

### In your dashboard, with Fai

Add the rota and incidents to the section list for \<EVENT NAME\> and pin Show day for me

## Change the event type

1. ### Choose the kinds of event this is

   At the top of the Management page, select the button that names the event type, for example "Event type: Music". Tick every kind of event this is, then select **Save event type**.

   **Note:** This is the same event type as in Event Details, and it decides which sections the event shows and what they are called, for example speakers for a conference. Owners and admins can change it.
          ![Ticket Fairy event type dialog with a tick box for each kind of event and Festival ticked](https://www.ticketfairy.com/embeds/posters/marketing-event-today--event-type.png)    Event type, with Festival ticked.

Fai reads the event type and changes it when you ask, after you confirm.

### In your dashboard, with Fai

Make \<EVENT NAME\> a festival and a conference

## Questions you might have

Does Fai send anything without asking me?:  No. Every email, task and change on Today waits until someone on your team selects Approve, Approve and send or Send again. Asking Fai to check the event only finds new suggestions.

Who can approve Fai's suggestions?:  Owners, admins and producers on the event. Ticket Fairy support admins can too when you ask them for help.

Why is a section missing from the list?:  Once you choose what Fai helps with, the list shows those sections, the core ones and any section with something in it. Open More sections to open the missing one or add it for everyone.

Can I get Start with Fai back after I skipped it?:  Start with Fai appears only on an event with nothing in it. After you skip it, every section stays on the list, and you can choose what Fai helps with at any time in More sections.

Why did copying my earlier event not go through?:  Only someone who works on the earlier event can approve the copy. Ask a teammate on that event to approve it under Needs your decision.

What happens to a suggestion nobody acts on?:  It stays under Needs your decision. Fai closes it on her own when the problem is fixed another way, for example when the artist's travel is booked, and one whose date passed more than two weeks ago drops off the list.

Can I bring back a kind of suggestion I stopped?:  Yes. Ask Fai to start suggesting it again for the event. She shows you the change and waits for your yes.

Why does the email go from our brand's address and not mine?:  Your own Google mailbox is not connected with permission to send. Replies still come to your own email address. Connecting your mailbox so Fai can send from it is done by Ticket Fairy support.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event)
- [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track)
- [Read your event's email in one inbox](https://www.ticketfairy.com/guides/read-your-event-email-in-one-inbox)
- [Choose what Fai does on your event](https://www.ticketfairy.com/guides/choose-what-fai-does-on-your-event)
- [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production)
- [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists)
- [Balance your event team's workload](https://www.ticketfairy.com/guides/balance-your-event-teams-workload)
- [Take notes on your event calls with Fai](https://www.ticketfairy.com/guides/take-notes-on-your-event-calls-with-fai)
- [Keep rider lists and notes for your event's artists](https://www.ticketfairy.com/guides/keep-rider-lists-and-notes-for-your-artists)
- [Advance your performers before the show](https://www.ticketfairy.com/guides/advance-your-performers-before-the-show)
- [Keep track of where your event's artists and crew are staying](https://www.ticketfairy.com/guides/book-travel-and-accommodation-for-your-artists)
- [Share your event's rooming lists with hotels and pickups with drivers](https://www.ticketfairy.com/guides/share-rooming-lists-with-hotels-and-pickups-with-drivers)
- [Plan your run of show and who calls it](https://www.ticketfairy.com/guides/plan-your-run-of-show-and-who-calls-it)
- [Share day sheets with your event's on-site teams](https://www.ticketfairy.com/guides/share-day-sheets-with-your-on-site-teams)
- [Call your show live on show day](https://www.ticketfairy.com/guides/call-your-show-live-on-show-day)
- [Book dressing rooms and plan build and break days for your event](https://www.ticketfairy.com/guides/book-dressing-rooms-and-plan-build-and-break-days)
- [Hold dates for shows at your venue](https://www.ticketfairy.com/guides/hold-dates-for-shows-at-your-venue)
- [Make an offer to an artist's agent for your show](https://www.ticketfairy.com/guides/make-an-offer-to-an-artists-agent)
- [Settle a show with an artist after your event](https://www.ticketfairy.com/guides/settle-a-show-with-an-artist)
- [Send your event contracts and get them signed online](https://www.ticketfairy.com/guides/send-contracts-and-get-them-signed-online)
- [Raise purchase orders and track what your event owes](https://www.ticketfairy.com/guides/raise-purchase-orders-and-track-what-your-event-owes)
- [Take food, drink and market trader applications for your event](https://www.ticketfairy.com/guides/take-trader-applications-for-your-event)
- [Get your traders ready for show day](https://www.ticketfairy.com/guides/get-your-traders-ready-for-show-day)
- [Draw your event site map and share it](https://www.ticketfairy.com/guides/draw-your-event-site-map-and-share-it)
- [Build your event rota and check staff in](https://www.ticketfairy.com/guides/build-your-event-rota-and-check-staff-in)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event)
- [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours)
- [Report and handle incidents at your event](https://www.ticketfairy.com/guides/report-and-handle-incidents-at-your-event)
- [Hand out radios and kit to your event crew](https://www.ticketfairy.com/guides/hand-out-radios-and-kit-to-your-event-crew)
- [Handle lost property at your event](https://www.ticketfairy.com/guides/handle-lost-property-at-your-event)
- [Keep a risk register for your event](https://www.ticketfairy.com/guides/keep-a-risk-register-for-your-event)
- [Message the crew, volunteers and traders working on your event](https://www.ticketfairy.com/guides/message-the-people-working-on-your-event)
- [Send your event lists to your team on a schedule](https://www.ticketfairy.com/guides/send-your-event-lists-to-your-team-on-a-schedule)
- [Publish your event line-up and set times](https://www.ticketfairy.com/guides/publish-your-line-up-and-set-times)
- [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

### Tips for selling more tickets

Practical advice from organisers who sell out, and every new guide as it is published.

We respect your privacy. Unsubscribe anytime.

---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)