# Save the emails you send buyers, guests and applicants | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Save the emails you send buyers, guests and applicants Email, SMS and marketing # Save the emails you send buyers, guests and applicants You read the emails around a ticket even when you skip the rest: you are on the line-up, here is your invitation, here is the gift a friend sent you. An email template is that message drafted once, in your voice, and picked by name every time you need it. Draft an invitation, an application answer or a gift certificate message once, and pick it by name every time your event needs it, so the emails around your tickets sound like you. For: Making the emails around your tickets sound like you Takes: 5 minutes - [Open your saved emails](#step-1) - [Say what kind of message it is](#step-2) - [Enter a name and a subject](#step-3) - [Enter the message itself](#step-4) - [Use it where you send that message](#step-5) ## Before you start - You're an owner or an admin of the event. Those two roles open Email Templates. - You know which message you are drafting. An invitation, an application decision and a gift certificate each want their own template. 1. ## Open your saved emails Open your event and select **Email Templates**. **Note:** **Status** on the left is green while the template is enabled and red once you disable it. ![The Email Templates page of a festival, with five saved messages, their status marks, and the Edit, Preview and Duplicate controls on each row](https://www.ticketfairy.com/embeds/posters/marketing-email-templates--templates.png) Email Templates. 2. ## Say what kind of message it is Select **Create Template**, then choose the **Email Template** type that matches where the message is sent from. **Note:** Messaging and invitations covers the everyday ones, including application decisions and delegation invitations. Gift certificates is the message a buyer forwards to the person they bought for. 3. ## Enter a name and a subject Enter a **Name** and a **Subject**. **Note:** The name is for you and never leaves the dashboard, and the subject is the line the person sees in their inbox, so put the event in it. **Description** is optional and is the line you read down the list a year later. 4. ## Enter the message itself Enter the **Content** in the editor. **Note:** Say the one thing the reader needs and the one thing you want them to do. Everything else is what they skim past. 5. ## Use it where you send that message Open the page that sends the message and pick your template by name: **Select Template** in Messaging, the **Email Template** column on a delegation, or the decision emails on a form. **Note:** Disabling a template takes it out of **Select Template** in Messaging and turns off **Edit** and **Preview** on its row. A delegation, a form and a gift certificate still offer it, so rename one you no longer want sent. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Keeping the templates is dashboard work. Fai, the assistant inside your dashboard, can draft the wording for one before you paste it in. ### In your dashboard, with Fai Draft the email we send acts we have accepted for \, with the load-in time and the parking left as blanks for me to fill ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find the event \ and show it ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Work from one you already have 1. ### Copy a template Select **Duplicate** on the row. **Note:** You get a copy to change, which is faster than starting again for the second and third message in a set. A template whose content you uploaded as a zip file has no **Duplicate**, because the wording lives in the file rather than in the template. 2. ### Read it before you rely on it Select **Preview** on the row. **Note:** It shows the message as it will arrive, which is the only reliable way to catch a broken layout before an applicant does. 3. ### Take one out of circulation Select **Disable** on the row and confirm. **Note:** A disabled template keeps its wording and stops being offered in Messaging, so last year's crew email can wait for next year rather than being deleted. **Tip:** Rename one nobody should pick again, because a delegation, a form and a gift certificate still offer a disabled template. Copying and previewing are dashboard work. Fai can rewrite the wording of a message you paste to her, in your brand's voice. ### In your dashboard, with Fai Rewrite this email so it is shorter and sounds like our other messages to buyers ### From your own assistant, over MCP Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. Pick the brand, find the event \ and show it ## Questions you might have Where do these emails get used?: Anywhere you send a message you chose the wording for: the approved and declined emails on a form, the message that goes with a delegation invitation, the gift certificate a buyer forwards, and **Select Template** when you email your ticket holders from Messaging. They are not the order confirmation, which is set on its own page. Can I save a message I have already drafted in Messaging?: Yes. **Save as Template** in the composer puts that wording on this same list, so the next one starts from it rather than from nothing. Can I use one template on more than one event?: A template you save on an event stays on that event, so save the wording again on the next one. A template on your brand's own Email Templates page is offered when you email ticket holders from Messaging, and not on an event's forms, delegations or gift certificates. What does disabling a template do to emails already sent?: Nothing. An email that has already gone out is unchanged, and disabling a template does not reach back into it. Why can't I edit or preview a row?: It is disabled. Enable it again and both controls come back. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) - [Let a partner hand out their own tickets for your event](https://www.ticketfairy.com/guides/let-a-partner-hand-out-their-own-tickets) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Add your own words to the ticket confirmation email](https://www.ticketfairy.com/guides/add-your-own-words-to-the-confirmation-email) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)