--- title: "Scan delegates into event sessions at the door and see who came | Ticket Fairy Guides" description: "Scan tickets at the door of each conference session so only the people who picked it go in, from the dashboard or a door link on a volunteer's phone. The attendance report then shows who came, who did not, who was turned away and your most popular sessions." canonical: "https://www.ticketfairy.com/guides/scan-ticket-holders-into-sessions-and-see-who-came" --- # Scan delegates into event sessions at the door and see who came | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Scan delegates into event sessions at the door and see who came Running the production # Scan delegates into event sessions at the door and see who came Workshop rooms at conferences and conventions fill up with people who never picked them while the delegates who did wait outside. Scanning each ticket at the room door lets in the people with a place, says plainly why anyone else cannot go in, and tells you afterwards which sessions people really came to. Scan tickets at the door of each conference session so only the people who picked it go in, from the dashboard or a door link on a volunteer's phone. The attendance report then shows who came, who did not, who was turned away and your most popular sessions. For: Running the doors of your conference sessions Takes: 6 minutes - [Open the session's door](#step-1) - [Scan each ticket](#step-2) - [Tickets a session door turns away](#step-3) - [Read who came](#step-4) ## Before you start - You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only. - The session is open for picking in the Sessions view of Agenda, which is called Schedule on a convention and Programme on a business event. 1. ## Open the session's door In **Agenda**, select **Sessions**, then select **Scan at the door** on the session. **Note:** The door opens 30 minutes before the start and shows how many people are inside, how many picked it and the places. ![Ticket Fairy door of the Hiring your first designer talk, with the ticket field and the numbers inside, picked and places](https://www.ticketfairy.com/embeds/posters/marketing-event-sessions--door.png) The door of one session. 2. ## Scan each ticket Scan the ticket's code into **Scan or enter a ticket code**, or type it and press Enter. **Note:** The door says **Let them in**, **Already in** with the time they first came in, or **Not for this session** with the reason. ## Tickets a session door turns away The door lets in only people who picked the session. It says why anyone else cannot go in: they did not pick it or dropped their place, the ticket is for another event or no longer valid, another ticket on the same account already used the place, the door is not open yet, the session ended or was cancelled, or the room is full. To let someone in who did not pick the session, add them to it in **Ticket holders**, then scan their ticket again. 3. ## Read who came Select **Attendance** above the sessions. **Note:** Each session shows how many picked it, came in, did not come and were turned away, with the most and least popular sessions at the top. ![Ticket Fairy attendance report of a design conference, with places picked, people let in, no-shows, people turned away and the most and least popular sessions](https://www.ticketfairy.com/embeds/posters/marketing-event-sessions--attendance.png) Attendance across every session. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai scans a ticket into a session for you, after you confirm, and tells you whether to let the person in and why not. She also makes a door link for volunteers, without showing its address. ### In your dashboard, with Fai Scan ticket TF8841QX into the Hiring your first designer talk at \ ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Give door staff a door link 1. ### Make the door link On the session's door, select **Share a door link**, enter a name for the phone or the person using it, then select **Make link**. **Note:** Leave **Works until** empty to stop the link the day after the event ends. ![Ticket Fairy Make a desk link dialog for a session door, scanning tickets into the Hiring your first designer talk](https://www.ticketfairy.com/embeds/posters/marketing-event-sessions--door-link.png) A door link for one session. 2. ### Send the link to the door Copy the link or show its QR code to the volunteer, who opens it on their phone. **Note:** The address shows only once. The door page asks for no sign-in and scans tickets into that one session. ![Ticket Fairy session door on a volunteer's phone, with the ticket field and how many people are inside](https://www.ticketfairy.com/embeds/posters/marketing-event-sessions--door-link-page.png) The door link on a volunteer's phone. Fai makes a session door link with the name you give, after you confirm. She never shows the link's address, so copy it from the dashboard. ### In your dashboard, with Fai Make a door link for Room 2 phone for the sponsor deck workshop at \ ## Questions you might have What if two doors scan the same ticket at once?: The ticket goes in once. The second door says **Already in** with the time it first came in. Can door staff let someone in anyway?: No. A refusal at a session door is final. Add the person to the session in Ticket holders, then scan their ticket again. Does the door work without a connection?: No. Each scan needs a connection, because the door checks that the person picked this session. The door says when it has no connection. Ask people to wait, and scan their tickets when the connection is back. When does a no-show count?: Once the session has ended. **Picked but did not come** counts the people who picked it and were never scanned in. What does the door page show about each person?: Their first name and ticket type, so door staff can greet them. It shows no email, phone number or order. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) - [Let ticket holders pick the conference sessions they attend](https://www.ticketfairy.com/guides/let-ticket-holders-pick-the-sessions-they-attend) - [Let event staff work a desk from their phone with a desk link](https://www.ticketfairy.com/guides/let-event-staff-work-a-desk-from-their-phone) - [Scan tickets at the door](https://www.ticketfairy.com/guides/scan-tickets-at-the-door) - [Run your event from its Today page](https://www.ticketfairy.com/guides/run-your-event-from-its-today-page) - [Find any performer, stage or day on your event](https://www.ticketfairy.com/guides/find-any-performer-stage-or-day-on-your-event) - [Build the running order for your event day](https://www.ticketfairy.com/guides/plan-your-event-production) - [Track every artist booking for your event](https://www.ticketfairy.com/guides/book-and-brief-your-artists) - [Keep the jobs behind your event moving](https://www.ticketfairy.com/guides/keep-your-event-tasks-on-track) - 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[Collect crew certificates and licences before they work an event shift](https://www.ticketfairy.com/guides/collect-crew-certificates-before-they-work-a-shift) - [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/guides/run-a-safety-induction-for-everyone-who-works-your-event) - [Plan crew meal times and food needs for your event](https://www.ticketfairy.com/guides/plan-crew-meal-times-and-food-needs-for-your-event) - [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/guides/charge-outside-teams-for-their-crew-meals) - [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration) - [Set up a self-service check-in kiosk for your event](https://www.ticketfairy.com/guides/set-up-a-self-service-check-in-kiosk-for-your-event) - [Approve the hours your event crew and volunteers worked](https://www.ticketfairy.com/guides/approve-the-hours-your-crew-and-volunteers-worked) - [Let department leads approve their team's hours at your event](https://www.ticketfairy.com/guides/let-department-leads-approve-their-teams-hours) - [Set pitch rules and let Fai plan your trader pitches at your event](https://www.ticketfairy.com/guides/set-pitch-rules-and-let-fai-plan-your-trader-pitches) - [Share a private event site map with emergency services and suppliers](https://www.ticketfairy.com/guides/share-a-private-site-map-with-emergency-services-and-suppliers) - [Handle trader requests to move pitch at your event](https://www.ticketfairy.com/guides/handle-trader-requests-to-move-pitch) - [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/guides/show-now-and-next-on-backstage-screens) - [Add your run of show to your team's calendars](https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars) - [Show each act their whole stay and what changed](https://www.ticketfairy.com/guides/show-each-act-their-whole-stay-and-what-changed) - [See which event pass holders have arrived and send a pass again](https://www.ticketfairy.com/guides/see-which-pass-holders-have-arrived-and-send-a-pass-again) - [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door) - [Add shifts to your event rota from a spreadsheet](https://www.ticketfairy.com/guides/add-shifts-to-your-event-rota-from-a-spreadsheet) - [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)