--- title: "Scan tickets at the door | Ticket Fairy Guides" description: "Get your door team on the scanning app with the right login, set the re-entry rules before the day, and watch arrivals and individual tickets while the doors are open." canonical: "https://www.ticketfairy.com/guides/scan-tickets-at-the-door" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Scan tickets at the door At the door # Scan tickets at the door On the night, your door team needs the queue moving from the moment the doors open. As the promoter, you decide most of that days earlier, when you choose who has the scanning app, what each ticket allows at the door and what the team does when the app rejects a ticket. Takes: 8 minutes - [Give each door team member their own login](#step-1) - [Put the app on the phones](#step-2) - [Set what each ticket allows at the door](#step-3) - [Watch the doors while they are open](#step-4) - [Find one person at the gate](#step-5) ## Before you start - You're an owner or an admin on the event, or on the brand that runs it, so you can invite the door team. - Every person scanning has a phone that can install an app and a login of their own. One shared login tells you nothing about who admitted whom. - Every entry point has an internet connection, because Entry Fairy needs one to scan. - You know what each ticket allows at the door: one entry, re-entry through the night, or a pass that works on more than one day. 1. ## Give each door team member their own login Invite every person who will scan to the event or the brand as **Door Staff**, which gives them the Entry Fairy download card and the scanning app but none of your sales. Their invitation includes the app store links, so they can install the app from the email. **Note:** With a login each, you can see later who admitted each attendee. [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) ![Team invitation dialog with an email address and the roles](https://www.ticketfairy.com/embeds/posters/marketing-brand-team--add-team-member.png) *Brand, Team, Add team member.* 2. ## Put the app on the phones Open **Check-In** and select **Download App** for the links to **Entry Fairy** on both app stores. Someone with the Door Staff role lands straight on this card, so they can install the app themselves. **Note:** Install it days before, not at the gate. Venue wifi with a queue outside is a slow place to download an app. ![The Entry Fairy card on the check-in report, with Download App](https://www.ticketfairy.com/embeds/posters/marketing-check-in--download-the-app.png) *Event, Check-In.* 3. ## Set what each ticket allows at the door Optional: On each ticket type that lets people leave and come back, turn on **Tickets can be scanned multiple times per event**, then set **Time Period** and **Max Scans**. With the switch off, each ticket gets one entry, and the app turns away a second scan. **Note:** You set door and last entry times on the same ticket type. Outside those times, the app turns the scan away and says the ticket isn't valid at that time. [Set ticket entry and repeat-scan rules](https://www.ticketfairy.com/guides/set-ticket-entry-and-repeat-scan-rules) ![Ticket Rules on a ticket type with repeat scanning turned on and a daily and hourly limit](https://www.ticketfairy.com/embeds/posters/marketing-tickets--scan-rules.png) *Event, Tickets, ticket type, Ticket Rules.* 4. ## Watch the doors while they are open Open the check-in report to see arrivals by hour against what sold. The chart counts admissions rather than scans, so a flat hour means a quiet door rather than a queue being turned away. ![Check-in report showing arrivals through the day](https://www.ticketfairy.com/embeds/posters/marketing-check-in--hourly-report.png) *Event, Check-In.* 5. ## Find one person at the gate Open **Individual Tickets** and search the name or the email address to see that ticket's state, and, once the attendee is in, **Checked In At** and **Checked In By**. That's how you check on an attendee at the front of the queue who is told they're already inside. ![The Individual Tickets tab with the counts and one ticket per row](https://www.ticketfairy.com/embeds/posters/marketing-check-in--individual-tickets.png) *Event, Check-In, Individual Tickets.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai reads how the doors are going and can find one person's ticket while you are standing at the entrance. Your door team admits people with the app. ### In your dashboard, with Fai ``` For , how many have checked in so far, and has arrived ``` ## Undo a scan Select **Unscan ticket** on the row of a ticket scanned by mistake, and select **Yes**. Your door team can then scan the ticket again when the attendee arrives. **Note:** Until the ticket is scanned again, its row still shows the earlier **Checked In At** and **Checked In By**. The next scan replaces both. Fai reads the ticket so you can see whether it went in and when. You undo the scan yourself on the page. ### In your dashboard, with Fai ``` For , has checked in, and at what time ``` ## Admit an attendee when a phone stops working Scan the ticket on another phone signed in to **Entry Fairy**. If Event Management is on for your brand, you can also check the attendee in from a browser with **Registration desk and badges** on **Check-In**, and the app then shows the ticket as checked in. Fai finds the order and the ticket, so you can see whether the attendee has gone in. You check them in with the app or at the registration desk. ### In your dashboard, with Fai ``` Find the order for on and show me its tickets and their states ``` ## Questions you might have **Can we sell to walk-ups on the same phone?** Yes, and on a compatible Android phone the buyer can tap their card, phone or watch against the back of it, so there is no reader to hire or ship. The money goes through the same payment account as your online tickets, and you can still take cash or use any card machine you already own. **Why can't I take cards on my phone?** The app tells you why, in the same words wherever you look, and it's one of six reasons. The event has no payment account yet. Your payment account is in a country where taking cards on a phone isn't available. The event has no venue on it, so add one. The event is in a different country from its payment account: taking cards on a phone only works in the account's own country, so an event abroad needs a payment account in that country, which you choose on the event. Neither your business address in brand settings nor the venue's address is complete: which parts count as complete depends on the country, and the app names the part to add. Or the setup could not be finished a moment ago, and the app asks you to try again in a few minutes. Fix what it names and save, and the option appears on its own within a minute. If the app says it is still getting the event ready, nothing is wrong; check again in a minute. **How many phones can sell at once, and does each one need setting up?** As many as you like, and none of them needs setting up. The setup belongs to your payment account rather than the phone, so a second door, a roaming seller and the box office can all take cards at the same time, and every event you create or duplicate in that account's country is ready within a minute of saving. Move the show to another venue in the same country and it stays ready, as long as your business address or the new venue's address is complete. **What does my door team see if the same ticket is scanned twice?** Where the ticket may be scanned once, the app shows **Already Checked In** with the time the attendee went in and who admitted them, and does not admit them again. Ticket Fairy records the refused scan, and with Event Management on it appears under **Refused scans** on **Check-In**. Where you have allowed them back in, the attendee is admitted again and the list then shows that later time and the person who scanned it. **What happens at the door to a refunded ticket?** The app shows **Refunded - Not Valid** and does not admit anyone on it. A canceled ticket shows the reason it was canceled, a replaced ticket shows **Replaced** and a resold one shows **Sold - No Longer Valid**. **The venue has no signal. Does scanning still work?** No. Entry Fairy needs an internet connection to check each ticket. Check the signal at every entry point before the doors open. **Can I see how many came through each gate?** Arrivals are not split by gate. The reports break arrivals down by hour, by day, by ticket type and by the person scanning, and each phone shows its own running count as people come in. With Event Management on, **Refused scans** on **Check-In** splits the refused scans by entrance. **Can I print name badges as people check in?** Yes, at a registration desk. On **Check-In**, select **Registration desk and badges** to check people in from a browser and print their badge; a ticket checked in there shows as checked in to the app too. You see it with an owner, admin or producer role when Event Management is on for your brand. **Can someone with the Door Staff role see my sales?** No. That role gives them the Entry Fairy download card and the scanning app but none of your sales, so it's safe to give to casual staff for one night. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) - [Prepare your door team for event day](https://www.ticketfairy.com/guides/prepare-your-door-team) - [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration) - [Assign wristbands to each ticket type](https://www.ticketfairy.com/guides/issue-wristbands-by-ticket-type) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) - [Issue reusable event passes to crew and artists](https://www.ticketfairy.com/guides/issue-entry-passes-to-your-crew) - [Send free tickets to your guest list](https://www.ticketfairy.com/guides/issue-guest-tickets) - [Resend a buyer's tickets and fix their details](https://www.ticketfairy.com/guides/resend-tickets-and-fix-a-buyers-details) - [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/check-in-and-box-office/door-scanning-and-entry) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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