Schedule ticket releases

Open the ticket list

Open the event, select Tickets, then stay on Inventory.

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Open the release to edit

In Ticket Types, select Edit on the release you want to schedule, or select Create when you are adding the next release. Keep the release name, price and allocation clear before you set its timing.

Choose when the release opens

In the ticket type window, under This ticket type should be available:, choose Once the previous ticket type sells out, At a specific time on a specific date, Either when the previous ticket type sells out, or at a specific time on a specific date, whichever comes first, or Always.

Note: Choose At a specific time on a specific date for a date-only release, because it does not wait for the previous release. The previous-release options wait for the nearest earlier release in the same category, skipping disabled and always-hidden ticket types, and the either option opens at whichever of the two moments comes first.

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Enter the sales window

Under the option you chose, enter Sales Start Date and Sales End Date in the event venue's local time.

Note: Both dates are required, and Sales End Date must be after Sales Start Date. A release set to Always follows the event's sales dates, and saving a release with an option that has no dates clears its own sales dates.

Schedule a hidden release reveal

Turn on Hidden, then choose Once the previous ticket type sells out, At a specific time on a specific date, Either when the previous ticket type sells out, or at a specific time on a specific date, whichever comes first, When the customer is at a specific location or Always hidden.

Note: Keep Enable this ticket type on so buyers can buy the release once it appears. Turning it off stops ordinary sales of the release whatever its reveal rule says.

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Enter the reveal details before saving

Enter the value for the rule you chose: Date and Time for a dated rule, or the countries under Select countries for a location rule.

Note: A date or location rule cannot be saved without its value, and the previous-release and Always hidden rules need none. To hide a visible release at a set time instead, leave Hidden off and enter the time in Hide ticket type on (optional).

Save and review the sequence

Select Save for an existing release, or Create Ticket Type for a new one.

Note: Repeat the steps for each release, then check that the names, prices, order, sales windows and visibility match the plan. Reordering the list or moving a release to another category changes which release a previous-release rule waits for.