--- title: "Secure the account that runs your events | Ticket Fairy Guides" description: "Turn on sign-in protection so a stolen password alone can't open your events and ticket sales, and add a passkey to sign in with your face, fingerprint or device PIN." canonical: "https://www.ticketfairy.com/guides/secure-your-account" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Secure the account that runs your events Your brand and team # Secure the account that runs your events Your ticket sales, buyer details and payouts sit behind one sign-in, and a leaked password shouldn't be enough to reach them. With sign-in protection, you choose a passkey, an authenticator app or a text-message backup, and with a passkey you sign in with your face, fingerprint or device PIN. Takes: 6 minutes [Watch the video: Secure the account that runs your events](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/secure-your-account/e65c5dbd0c81e542619a896bdf6fe8bdaba1aa490d06a040585abdefc24b3864/97f8c5097568fedb/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-secure-your-account-97f8c5097568.vtt) ***Watch how it's done** 4 min 8 s, with captions.* - [Open Account Settings](#step-1) - [Turn on Authenticator app](#step-2) - [Enter your password](#step-3) - [Scan the code with your authenticator app](#step-4) - [Enter the code and turn the authenticator on](#step-5) - [Add a text message backup (optional)](#step-6) - [Check that sign-in protection is on](#step-7) - [Your next sign-in](#step-8) ## Before you start - You can do this with any Ticket Fairy dashboard login. It changes how you sign in to your own account, and each person on your team turns it on for their own login. - You have an authenticator app on your phone, such as Google Authenticator, Microsoft Authenticator or a password manager that stores one-time codes. A phone that receives text messages is useful for an optional backup, but you do not need one to turn the authenticator on. - You know your Ticket Fairy password. If you have only ever signed in with Google or Apple, enter a new password in **Password** and **Confirm Password** at the top of Account Settings and select **Update** first. 1. ## Open Account Settings [Play from here](#guide-video) Select your name at the foot of the sidebar, then **Account Settings**. Further down the page, **Sign-in protection** lists Passkey, Authenticator app and Text message. ![The Account Settings Sign-in protection list with Passkey, Authenticator app and Text message all off](https://www.ticketfairy.com/embeds/posters/marketing-account-security--security-cards-off.png) *Account Settings, Sign-in protection.* 2. ## Turn on Authenticator app [Play from here](#guide-video) In **Sign-in protection**, turn on **Authenticator app**. A dialog opens and asks for your **Password**. 3. ## Enter your password [Play from here](#guide-video) Enter your Ticket Fairy password in **Password** and select **Show setup**. The dialog shows a code to scan and a key you can enter by hand. 4. ## Scan the code with your authenticator app [Play from here](#guide-video) In your authenticator app, add an account and scan the code, or enter the key printed under it. The app then shows a new 6-digit code for Ticket Fairy every 30 seconds. **Tip:** Save that key in your password manager. Entering it in an authenticator app on a new phone gives you the same codes again. ![Authenticator setup dialog with a code to scan, the key to enter by hand and the authenticator code field](https://www.ticketfairy.com/embeds/posters/marketing-account-security--scan-code.png) *Authenticator app, the code to scan.* 5. ## Enter the code and turn the authenticator on [Play from here](#guide-video) Enter the code your app shows in **Authenticator code** and select **Turn on authenticator**. **Note:** Any other browser where you are signed in asks for a code the next time you use it. Text message backup is a separate toggle; you can add it next or leave it off. 6. ## Add a text message backup (optional) [Play from here](#guide-video) To get a code by text if you lose your authenticator app, turn on **Text message (SMS)**. Enter a **Mobile number**, select **Text me a code**, then enter the **Code from the text message** and select **Verify number**. **Note:** When text message is on, the row shows your full number. To stop using it, turn the Text message toggle off. ![Text message setup dialog asking for a mobile number for backup text codes](https://www.ticketfairy.com/embeds/posters/marketing-account-security--add-phone.png) *Sign-in protection, text message backup.* 7. ## Check that sign-in protection is on [Play from here](#guide-video) Back on Account Settings, check that **Authenticator app** is on. If you added a text backup, **Text message (SMS)** is on too and shows your number when you open the row. ![The Sign-in protection with Authenticator app and Text message on](https://www.ticketfairy.com/embeds/posters/marketing-account-security--two-factor-on.png) *Sign-in protection, authenticator and text message on.* ## Your next sign-in [Play from here](#guide-video) After your password, or after signing in with Google or Apple, a page headed Check your authenticator asks for the 6-digit code from your app. If you added a text backup, **Text me a code instead** sends a code to your verified number. Signing in with a passkey skips the page because a passkey already counts as both steps. ![Sign-in page asking for the code from your authenticator app, with the option to be texted a code instead](https://www.ticketfairy.com/embeds/posters/marketing-account-security--sign-in-code.png) *Signing in, the authenticator code.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can open Account Settings for you. Turning the authenticator app on needs your password and your authenticator app, so you complete the setup yourself in the dashboard. ### In your dashboard, with Fai ``` Open my account settings so I can turn on sign-in protection ``` ## Add a passkey [Play from here](#guide-video) In **Sign-in protection**, turn on **Passkey** (or open the row and select **Add a passkey**), then follow your browser's prompt to save it with your face, fingerprint, device PIN or password manager. The passkey appears in the list with the date you added it. **Note:** Next time, select **Sign in with a passkey** on the sign-in page instead of entering your password. With at least one passkey, the Passkey toggle stays on; open the row to manage or remove individual keys. ![The Sign-in protection Passkey row listing a laptop and a phone with the dates each was added and last used](https://www.ticketfairy.com/embeds/posters/marketing-account-security--passkeys.png) *Account Settings, Passkey.* You add a passkey yourself in the dashboard, because your own device or password manager saves it. Fai can open Account Settings for you. ### In your dashboard, with Fai ``` Open my account settings so I can add a passkey ``` ## Remove a passkey [Play from here](#guide-video) Open the **Passkey** row, select the bin at the end of the row, then **Remove** in the confirmation. That device can no longer sign you in with it. Remove a passkey in the dashboard, under Sign-in protection in Account Settings. ## Sign in on a shared or public computer [Play from here](#guide-video) On the sign-in page, tick **This is a shared or public computer** before you sign in with your password, Google, Apple or a passkey. Ticket Fairy signs you out when you close the browser or quit the desktop app, or after 30 minutes without activity, and removes everything the dashboard saved on that computer. **Note:** Two minutes before the 30 minutes end, a dialog headed **Are you still there?** counts down. Select **Stay signed in** to carry on, or **Sign out now**. You choose this yourself, on the sign-in page, before you sign in. ## Turn the authenticator app off [Play from here](#guide-video) In **Sign-in protection**, turn off **Authenticator app**, enter your **Password** and confirm. The toggle stays off, and when you sign in, you need only your password. Turning the authenticator app off needs your password, so you do it in the dashboard, in Account Settings. ## Delete your account [Play from here](#guide-video) In **Delete account** at the bottom of Account Settings, select **Delete account**. ![The Delete account section of Account Settings, listing what is deleted and what is kept, with the Delete account button](https://www.ticketfairy.com/embeds/posters/marketing-account-security--delete-account.png) *Account Settings, Delete account.* Fai can check whether the dashboard Delete account section is available and open it for you. ### In your dashboard, with Fai ``` Open the Delete account section of my account settings ``` ## Confirm the deletion with your password [Play from here](#guide-video) Enter your **Password** and select **Delete my account**. Ticket Fairy signs you out on every device, and the sign-in page says that your account is deleted. **Note:** If you sign in only with Google or Apple, select **Email me a code** and enter the **Code from the email** instead of a password. ![The Delete your account? dialog with the password entered and the Keep my account and Delete my account buttons](https://www.ticketfairy.com/embeds/posters/marketing-account-security--delete-account-confirm.png) *Account Settings, Delete account, Delete your account?* Fai can check the dashboard Delete account section and open it for you. Only you can confirm the deletion, with your password or the emailed code. ### In your dashboard, with Fai ``` Can I delete my account? ``` ## Delete your account from the Ticket Fairy app or website [Play from here](#guide-video) Open [Delete your Ticket Fairy account](https://www.ticketfairy.com/account/delete/), or select Delete account in your profile's account settings in the Ticket Fairy app, then review what is removed and kept and confirm the permanent deletion with your current password or an emailed deletion code. The page says that your account is deleted and you are signed out. Open the account-deletion page or the Ticket Fairy app yourself. Only you confirm the deletion. ## Questions you might have **Which authenticator app can I use?** Any app that scans a setup code and shows 6-digit codes that change every 30 seconds, such as Google Authenticator, Microsoft Authenticator or a password manager that stores one-time codes. If you can't scan, enter the key printed under the code instead. **What if I lose the phone with my authenticator app on it?** If you added a text backup, select **Text me a code instead** on the sign-in page and use the code sent to your verified number. On a new phone, enter the key you saved during setup in an authenticator app and it shows the same codes again. If you have no text backup and no saved key, contact Ticket Fairy support. **I entered the wrong code too many times. What do I do?** After five wrong codes the page says "Too many incorrect codes. Please sign in again." and signs you out. The count clears 15 minutes after the first wrong code, so wait that long, sign in again and use the newest code your app shows. **Do I have to add a mobile number for text backup?** No. You can turn the authenticator app on alone. Text message is a separate toggle. Turn it on when you want a backup number. **Can I change the number my backup codes go to?** Turn off **Text message (SMS)**, then turn it on again and verify the new number. **Does turning this on protect everyone on my team?** No. Sign-in protection belongs to one login, so it protects your own account. Each person on your brand or event team turns it on in their own Account Settings. **Do I still need the authenticator app if I use a passkey?** A passkey sign-in checks your device and your face, fingerprint or PIN, so it skips the code. The authenticator app protects the times you sign in with your password, Google or Apple. **Why can't I see the Passkey row?** Your browser can't save passkeys. Open Account Settings in a current browser on your computer or phone, and the Passkey row appears. In the Ticket Fairy Promoter desktop app the button reads **Add a passkey in browser** and opens your browser to save it. **What does signing out remove from this computer?** Your Fai tabs and unsent message, drafts, searches and the saved list of events. Your language, sidebar and table settings stay. Door sales and lead scans that have not reached Ticket Fairy yet also stay, and they are sent when the connection comes back. **What happens to my orders and payouts when I delete my account?** They stay, without your name, email address, phone number or addresses. The law and the brands you worked with need the record of every sale, ticket and payout, so Ticket Fairy keeps those records and removes only what identifies you. A ticket in your name loses your details. A ticket you bought for someone else keeps their name, so they can still use it at the door. The brands and events you worked on stay with the rest of their team. **Does deleting my account in the app also close my dashboard account?** Yes. Your Ticket Fairy account works across the app, website and event organizer dashboard. Deleting it closes that account across all three. It does not refund or cancel orders. Financial and transaction history stays with personal details removed, and other ticket holders keep their own details. **Can I undo deleting my account?** No. Once deleted, the account cannot sign in again and its personal details are gone. To use Ticket Fairy again later, create a new account. **Which accounts can I delete myself?** Use the Ticket Fairy app or [Delete your Ticket Fairy account](https://www.ticketfairy.com/account/delete/) for your completed personal account, including an account created on the website or with Google or Apple. Finish creating your account and sign in first. The existing dashboard and Promoter app deletion section still accepts only accounts created in the Ticket Fairy Promoter app; use the app or signed-in account page if you created your personal account another way. Ticket Fairy team accounts must be closed by Ticket Fairy. **I sign in with Apple. How do I confirm on my iPhone?** In the Ticket Fairy Promoter app on an iPhone, select **More**, then **Your account**, then **Delete my account**. Under Confirm with Apple, select **Continue with Apple**. The app asks "Delete your account?": select **Delete my account**, then confirm in Apple's window. Ticket Fairy deletes your account and signs you out on every device. If Ticket Fairy still appears under Sign in with Apple in your Apple Account settings after deletion, remove its access there. If the app asks you to confirm with Apple again, select **Continue with Apple** again. To use your password or a code from your email instead, select **Use your password or an emailed code**. **Why can't I select Delete account?** Read the reason on the page. If you're the only owner of a brand, make someone else an owner on that brand's Team page first, then check again. A brand must keep an owner. **Can Fai turn sign-in protection on for me?** No. Setting up the authenticator needs your password and your authenticator app, so you do it yourself. Ask Fai to open Account Settings and she takes you straight there. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) - [Invite your team to your events and choose what each person can do](https://www.ticketfairy.com/guides/invite-your-team) - [Create an API key so your own tools can read your ticket sales](https://www.ticketfairy.com/guides/create-an-api-key-for-your-own-app) - [Set up a brand kit for your events](https://www.ticketfairy.com/guides/set-up-your-brand-kit) - [Install the Ticket Fairy Promoter desktop app to manage your events](https://www.ticketfairy.com/guides/install-the-promoter-desktop-app) - [Invite promoters to your collective so they can sell tickets for your events](https://www.ticketfairy.com/guides/invite-people-to-your-collective) - [Create your Ticket Fairy account and brand to start selling tickets](https://www.ticketfairy.com/guides/create-your-account-and-first-brand) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/teams-and-security) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)