--- title: "See what each event earned in Vault | Ticket Fairy Guides" description: "See what each event took in ticket sales, add-ons and extras such as accommodation, what came off, such as refunds, partner shares, Capital and lost disputes, and the estimate of what reaches you." canonical: "https://www.ticketfairy.com/guides/see-what-your-event-earned" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. See what each event earned in Vault Vault and Capital # See what each event earned in Vault Promoters and finance leads settling up after a show want one number they can plan with and a date the money arrives. In Vault, you see every event's money on one page, from what buyers paid to what reaches you, so you can answer "what did this show make?" without building a spreadsheet. Takes: 7 minutes [Watch the video: See what each event earned in Vault](https://d3lcdr963b5ubl.cloudfront.net/uploads/guides/video/see-what-your-event-earned/dd581c17fab9695092bfbe07625dfc426f9a677150ec5b24522d5f8e441671f8/8a1591434deca735/guide.mp4) · [English](https://www.ticketfairy.com/resources/captions/guides/guide-see-what-your-event-earned-8a1591434dec.vtt) ***Watch how it's done** 1 min 49 s, with captions.* ## Your Events page - [Events](#step-1) - [Money from this event](#step-2) - [When you get paid](#step-3) - [If ticket money lands in Vault](#step-4) ## Before you start - You're an owner on the brand. Authorized Ticket Fairy support can also see your Vault. - You don't need an active Vault account to read your events' money. - ## Events [Play from here](#guide-video) Pick the brand, open **Vault**, then select **Events**. Each row is one of the brand's events with its dates, **Where the money goes**, the **Payout** and any **Capital to repay**. With **Show events**, you can narrow the list to **Upcoming**, **Ended**, **Payout due** or **On hold**, or search for an event by name. **Note:** **Payout due** is the list to follow up: events that have ended, that Ticket Fairy pays you for, and that are not paid or held. Select **View money** on a row to open that event's money. ![The Vault Events page listing six events with where each one's ticket money goes, its payout and any Capital to repay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--events-list.png) *Brand, Vault, Events.* - ## Money from this event [Play from here](#guide-video) The top section of an event's money counts what buyers paid and what came off it, one block per currency the event sold in. **Money in** is **Ticket sales**, with the number of orders and tickets beneath it, **Add-ons**, and, when the event sold any, **Accommodation and other extras** such as rooms that buyers booked with their tickets; **Of which tax** is the tax already inside the ticket sales. **Taken off** lists **Refunds**, **Ticket Fairy fees**, **Card processing fees**, **Partner shares**, **Capital repaid** and **Lost disputes**, and **Estimated to you** is money in minus everything taken off. **Travel bookings: your markup** lists your markup from hotel, flight and activity bookings separately. **Earned** includes amounts already paid. **Not yet earned** is accrued markup before the stay, trip or activity finishes. **Paid out** is what you have received. The latest payout shows its date and Stripe or Vault destination. Travel markup does not change the ticket estimate or timeline. **Note:** **Estimated to you** always shows the **Estimate** label, because the final figure is your payout, or what lands in your Vault balance for an event paid straight to Vault. Open disputes are listed beneath it but not taken off yet, and the notes under the figures say what may still lower the payout. ![The Vault Money from this event, with ticket sales, deductions and the estimate of what reaches you, plus separate travel markup earned, not yet earned and paid out](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--statement.png) *Vault, Events, one event's money.* - ## When you get paid [Play from here](#guide-video) Beside the figures, a timeline runs from the event ending to the money reaching you. For an event Ticket Fairy pays you for, **Payout expected** gives the usual window, 10 to 15 business days after the event ends, then **Paid to you** turns into **Paid** with the date once we send it. Where there are chargebacks or cancellations, funds can be held for the chargeback window. **Note:** **Payout on hold** means we are holding the payout, for example while buyers are refunded for a canceled event; our team contacts you if they need anything. ![The Vault When you get paid timeline for an ended event, with the event end date and the payout window](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--payout-timeline.png) *Vault, Events, one event's payout timeline.* ## If ticket money lands in Vault [Play from here](#guide-video) An event paid **Straight to your Vault** has no payout to wait for, so its timeline reads **Money arrives as buyers pay**. Its estimate is a guide to what the event added to your Vault balance, and the balance on the Vault Overview is the figure you spend from. ![The Vault When you get paid for an event whose ticket money lands in Vault as buyers pay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--payout-direct.png) *Vault, Events, an event paid straight to Vault.* ## Or have it done for you Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Fai can tell you the same figures: every event with where its money goes and when it pays out, and one event's full statement with the estimate marked as an estimate. She can also explain your travel markup earned, not yet earned and paid out, separately from your ticket payout. She doesn't change anything to answer. MCP and the command line have no event money commands. ### In your dashboard, with Fai ``` What did make, what came off it, and when does the payout reach us? ``` ## Questions you might have **What does Where the money goes mean?** It shows how the event collects its ticket money. **Straight to your Vault** means ticket money lands in your Vault as buyers pay; **Paid out by Ticket Fairy** means we collect it and pay you after the event ends; **Your own payment account** means your own connected account collects it; and **Another arrangement** covers anything else. Only an event Ticket Fairy pays you for has a payout to wait for, so the others read **Already with you** or **No payout for this event**. **Why does Estimated to you differ from the money I received?** The estimate is worked out from your order records, and your payout is the final figure. Anything recorded after the figures were last updated, such as a refund or a dispute, changes what arrives. The date and time under the statement, after Figures as of, shows when the figures were last updated. **Are refunded tickets counted in Ticket sales?** When you refund a single ticket, yes: it stays in Ticket sales, and the money that went back to the buyer is taken off under **Refunds**. When you refund a whole order, its tickets count as zero in Ticket sales, so only the refund of what still counts, such as a room, is taken off. When a buyer resells a ticket, the new buyer's order counts it, and when a buyer changes to a cheaper ticket, the new ticket counts at its own price. The money returned to the first buyer is then not taken off again. Only refunds that went through count. **Why are all the figures zero?** An event that has not sold a ticket yet shows **No sales yet**, and figures appear after the first ticket sells. **How up to date are the figures?** Ticket figures can take up to five minutes to reflect a change. Travel markup refreshes after a booking or payout changes. Return to the page to read the latest figures. The time after Figures as of, under the statement, shows when the oldest of the figures was last updated. **Why can my travel markup change after I earned it?** A cancellation or a later commission correction can reduce your markup. A correction after a payout can make earned markup lower than the amount already paid. Later travel earnings can cover the difference. Your travel figures stay separate from ticket sales and ticket refunds. **Where do I see ticket sales by ticket type or by day?** Select **See ticket sales in detail** under the payout timeline. It opens the event's own sales reports. **My event says Payout on hold. What do I do?** Nothing yet. We hold a payout while something needs settling, such as refunds for a canceled event or a dispute, and our team contacts you if they need anything from you. The event also appears under **On hold** on the Events page. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) - [Pay everyone you owe for an event](https://www.ticketfairy.com/guides/pay-everyone-you-owe-for-an-event) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/guides/let-fai-prepare-your-finance-work) - [Get a Vault statement of your event money for your accountant](https://www.ticketfairy.com/guides/get-a-vault-statement) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) The Ticket Fairy, Inc. is a fintech company and technology platform. The Ticket Fairy, Inc. is not a bank, financial institution, or regulated financial services provider. Vault banking services are provided through regulated banking partners. Ticket Fairy is not a direct lender and does not make credit decisions. Ticket Fairy acts solely as a technology provider, connecting event businesses with third-party lending partners. All funding decisions, terms, and conditions are determined by the respective lending partners. ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)