--- title: "See what your event earned and when you get paid | Ticket Fairy Guides" description: "See what each event took in ticket sales and add-ons, what came off for refunds, fees, partner shares, Capital and lost disputes, the estimate of what reaches you, and when the payout for the event is expected." canonical: "https://www.ticketfairy.com/guides/see-what-your-event-earned" --- # See what your event earned and when you get paid | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. See what your event earned and when you get paid Vault and Capital # See what your event earned and when you get paid Promoters and finance leads settling up after a show want one number they can plan with and a date the money arrives. Vault puts every event's money on one page, from what buyers paid to what reaches you, so you can answer "what did this show make?" without building a spreadsheet. See what each event took in ticket sales and add-ons, what came off for refunds, fees, partner shares, Capital and lost disputes, the estimate of what reaches you, and when the payout for the event is expected. For: Settling up the money from each event you run Takes: 7 minutes ## Your Events page - [Events](#step-1) - [Money from this event](#step-2) - [When you get paid](#step-3) - [If ticket money lands in Vault](#step-4) ## Before you start - You're an owner or an admin on the brand. Those are the two roles that reach Vault. - Vault is switched on for your brand. Ask Ticket Fairy support to switch it on if **Vault** isn't in your brand's menu. You don't need an active Vault account to read your events' money. - ## Events Pick the brand, open **Vault**, then select **Events**. Each row is one of the brand's events with its dates, **Where the money goes**, the **Payout** and any **Capital to repay**. **Show events** narrows the list to **Upcoming**, **Ended**, **Payout due** or **On hold**, and the search box finds an event by name. **Note:** **Payout due** is the list to follow up: events that have ended, that Ticket Fairy pays you for, and that are not paid, held or paid in advance. Select **View money** on a row to open that event's money. ![Ticket Fairy Vault Events page listing six events with where each one's ticket money goes, its payout and any Capital to repay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--events-list.png) Brand, Vault, Events. - ## Money from this event The top section of an event's money counts what buyers paid and what came off it, one block per currency the event sold in. **Money in** is **Ticket sales**, with the number of orders and tickets beneath it, and **Add-ons**; **Of which tax** is the tax already inside those figures. **Taken off** lists **Refunds**, **Ticket Fairy fees**, **Card processing fees**, **Partner shares**, **Capital repaid** and **Lost disputes**, and **Estimated to you** is money in minus everything taken off. **Note:** **Estimated to you** always carries **Estimate**, because the final figure is your payout, or what lands in your Vault balance for an event paid straight to Vault. Open disputes are listed beneath it but not taken off yet, and the notes under the figures say when a dispute or a card fee may still lower the payout. ![Ticket Fairy Vault Money from this event for an ended event, with ticket sales and add-ons, refunds, fees, partner shares, Capital repaid, disputes and the estimate of what reaches you](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--statement.png) Vault, Events, one event's money. - ## When you get paid Beside the figures, a timeline runs from the event ending to the money reaching you. For an event Ticket Fairy pays you for, **Payout expected** gives the window 10 to 15 working days after the event ends, then **Paid to you** turns into **Paid** with the date once we send it. **Note:** **Payout on hold** means we are holding the payout, for example while buyers are refunded for a cancelled event; our team contacts you if they need anything. **Advance paid** shows money we paid you before the event. ![Ticket Fairy Vault When you get paid timeline for an ended event, with the event end date and the payout window](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--payout-timeline.png) Vault, Events, one event's payout timeline. ## If ticket money lands in Vault An event paid **Straight to your Vault** has no payout to wait for, so its timeline reads **Money arrives as buyers pay**. Its estimate is a guide to what the event added to your Vault balance, and the balance on the Vault Overview is the figure you spend from. ![Ticket Fairy Vault When you get paid for an event whose ticket money lands in Vault as buyers pay](https://www.ticketfairy.com/embeds/posters/marketing-vault-event-money--payout-direct.png) Vault, Events, an event paid straight to Vault. ## See these figures for your own event Create a free account and this report fills as your tickets sell. You see the same figures for your own event from the first sale. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai, the assistant inside your dashboard, reads the same figures back to you: every event with where its money goes and when it pays out, and one event's full statement with the estimate marked as an estimate. She changes nothing to answer. MCP and the command line have no event money commands. ### In your dashboard, with Fai What did \ make, what came off it, and when does the payout reach us? ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Questions you might have What does Where the money goes mean?: It says how the event takes its ticket money. **Straight to your Vault** means ticket money lands in your Vault as buyers pay; **Paid out by Ticket Fairy** means we collect it and pay you after the event ends; **Your own payment account** means your own connected account collects it; and **Another arrangement** covers anything else. Only an event Ticket Fairy pays you for has a payout to wait for, so the others read **Already with you** or **No payout for this event**. Why does Estimated to you differ from the money I received?: The estimate is worked out from your order records, and your payout is the final figure. Refunds and disputes after the figures were read, card fees recorded later and anything we paid you in advance all change what arrives. The date and time under the statement, after Figures as of, says when the figures were read. Why are card processing fees not shown?: "Card processing fees for this event are shown on your statement from Vault, not here." appears when the event's card payments went straight to Vault, whose statement lists those fees. On other events a missing fee means some payments have not recorded their fee yet, so the estimate may go down slightly. Why is Ticket Fairy fees marked Estimate?: On an event Ticket Fairy collects the payments for, the fee is worked out from what each buyer paid above your ticket price and tax, less the card fee. On your own payment account the fee is the exact figure recorded on each order. Are refunded tickets counted in Ticket sales?: Yes. Ticket sales is what buyers paid, including tickets refunded later, and the money that went back to them is taken off under **Refunds**. Only refunds that went through count. Why are all the figures zero?: An event that has not sold a ticket yet shows **No sales yet**, and figures appear after the first ticket sells. An event in another currency shows its figures in that currency rather than converted. How up to date are the figures?: We read them again at least every 5 minutes, and straight away when a refund, a dispute or a payout changes. The time after Figures as of, under the statement, is the last reading. Where do I see ticket sales by ticket type or by day?: Select **See ticket sales in detail** under the payout timeline. It opens the event's own sales reports. My event says Payout on hold. What do I do?: Nothing yet. We hold a payout while something needs settling, such as refunds for a cancelled event or a dispute, and our team contacts you if they need anything from you. The event also appears under **On hold** on the Events page. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) - [Check the payout for your event](https://www.ticketfairy.com/guides/check-your-payout) - [Pay everyone you owe for an event](https://www.ticketfairy.com/guides/pay-everyone-you-owe-for-an-event) - [See how much of your ticket money you can spend from Vault](https://www.ticketfairy.com/guides/read-your-vault-balances) - [Let Fai prepare the finance work after your events](https://www.ticketfairy.com/guides/let-fai-prepare-your-finance-work) - [Get a Vault statement of your event money for your accountant](https://www.ticketfairy.com/guides/get-a-vault-statement) - [Open a Vault account to hold your ticket money](https://www.ticketfairy.com/guides/open-a-vault-account) - [Get paid for your events in local currencies with Vault](https://www.ticketfairy.com/guides/receive-money-in-global-accounts) - [Pay your event suppliers from Vault](https://www.ticketfairy.com/guides/pay-suppliers-from-your-vault) - [Pay your event's artists, suppliers and crew at once from Vault](https://www.ticketfairy.com/guides/pay-several-people-at-once) - [Invoice sponsors and partners for your event from Vault](https://www.ticketfairy.com/guides/manage-vault-invoices) - [Pay your venue rent, artist residencies and regular event suppliers automatically from Vault](https://www.ticketfairy.com/guides/set-up-recurring-payments-from-vault) - [Make a second person send every payment from your event money](https://www.ticketfairy.com/guides/turn-on-payment-approvals) - [Collect table deposits, venue hire and sponsorship for your events with Vault payment links](https://www.ticketfairy.com/guides/get-paid-with-vault-payment-links) - [Let your event team spend with Vault cards](https://www.ticketfairy.com/guides/issue-vault-cards) - [Mark a supplier you pay every event as trusted](https://www.ticketfairy.com/guides/trust-a-payout-recipient) - [Freeze, cancel or change the limits on an event team's Vault card](https://www.ticketfairy.com/guides/freeze-cancel-or-change-a-vault-card) - [Issue Vault cards to your whole event crew at once](https://www.ticketfairy.com/guides/issue-vault-cards-to-your-event-crew) - [Add receipts, notes and events to your team's Vault card payments](https://www.ticketfairy.com/guides/add-receipts-to-vault-card-payments) - [Report a problem with an event supplier's Vault card payment and follow the dispute](https://www.ticketfairy.com/guides/report-a-problem-with-a-vault-card-payment) - [Track what your event team spends on Vault cards](https://www.ticketfairy.com/guides/track-vault-spending) - [Convert currencies and follow every movement of your event money in Vault](https://www.ticketfairy.com/guides/convert-currencies-and-read-your-vault-activity) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/event-banking) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)