--- title: "See which devices your ticket buyers order on | Ticket Fairy Guides" description: "Use the Devices report for your event to see the browsers, device types, platforms, device brands and models your ticket buyers ordered on, with the number of orders and the share for each." canonical: "https://www.ticketfairy.com/guides/see-which-devices-your-ticket-buyers-order-on" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. [Understand who buys tickets to your event](https://www.ticketfairy.com/guides/read-your-audience-demographics) 4. See which devices your ticket buyers order on Understanding your event reports # See which devices your ticket buyers order on Club promoters and festival teams who sell through social media want to know whether buyers check out on a phone or a laptop, and in which app. The Devices report counts the orders for your event by what they were placed on, so you can test your event page on the devices your buyers actually use and aim your ads at them. This is the Devices report within understanding who buys tickets to your event. You can return to the Demographics guide for age, gender and professions. [Understand who buys tickets to your event](https://www.ticketfairy.com/guides/read-your-audience-demographics) Takes: 4 minutes ## Your Devices page - [Devices](#step-1) ## Before you start - You're an owner or an admin on this event, or you have the **Stats** or **Limited Stats** role for it. All four can open the report. - Your event has orders. The report counts an order from the moment its payment goes through. - ## Devices Open your event and select **Devices** under **Statistics**. The cards along the top show **Total Ticket Buyers** and the leader in each tab, and selecting a card opens its tab. - **Browsers**: The browser or in-app browser the order was placed in, such as Mobile Safari, Chrome or Instagram. - **Device Types**: Mobile, desktop or tablet. - **Platforms**: The operating system, such as iOS, Android, Windows or macOS. - **Device Brands**: The maker of the device, such as Apple or Samsung. - **Device Names**: The model, such as iPhone 15 or Galaxy S24. **Note:** Each figure counts orders, so a buyer who ordered twice counts twice and tickets your team issued are left out. **Include refunded and canceled orders** starts on; turn it off to count only the orders whose tickets are still valid. ![The Devices report, with the top browser, device type, platform, brand and model above the full browser breakdown](https://www.ticketfairy.com/embeds/posters/marketing-buyer-devices--devices.png) *The Devices report.* ## Or have it done for you Fai and your own AI assistant through our MCP server can both read the Devices report and tell you what your buyers ordered on, with refunded and canceled orders left in or taken out. ### In your dashboard, with Fai ``` Look at the devices report for this event and tell me how many orders came from phones, which browser and app buyers used most, and whether that changes if you leave out refunded and canceled orders ``` ### From your own assistant, over MCP Connect your assistant to [our MCP server](https://www.ticketfairy.com/mcp-server) and ask it: Keep `--read-only` in your MCP configuration. This task only reads data, so your assistant does not need tools that make changes. ``` Find my event by name, then pull its devices report and tell me the top browser, device type and platform with how many orders each one had ``` ## From your terminal Install the CLI from [our CLI page](https://www.ticketfairy.com/cli), sign in with `ticketfairy auth login`, and choose the brand you are working on with `ticketfairy brand use `. `ticketfairy brand list` and `ticketfairy event list` show the IDs the other commands use. You need an owner, admin, **Stats** or **Limited Stats** role on the event. The command prints the counts for kept orders and, as a separate list, the refunded and canceled ones. ### The browser, device type, platform, device brand and device name counts ``` ticketfairy event stats --metric devices ``` ### The same counts, ready for a script ``` ticketfairy event stats --metric devices --output json ``` ## Questions you might have **Why is Total Ticket Buyers different from the number of tickets I sold?** **Total Ticket Buyers** counts orders, so an order of six tickets counts once and a buyer who ordered twice counts twice. Tickets your team issued are left out, and so is any order placed without a browser on record. **Why does one tab add up to less than another?** An order counts in a tab only when its record names that detail, so an order with no device model on record is left out of **Device Names** and still counts in **Browsers**. **% of Total** is the share within that tab. **What does Include refunded and canceled orders change?** While it is on, the report adds the orders you refunded, the ones a buyer resold and the tickets you canceled. Turn it off to see what the buyers you kept ordered on. An order that still has one valid ticket counts as kept either way. **What is Others in the chart?** The ring chart shows the eight largest values and adds the rest together as **Others**. The table under it lists every value, ten rows at a time, and you can show more rows per page. **Is this the same as the Devices tab under Traffic?** No. The Devices tab under **Traffic** counts everybody who opened your event page. This report counts only the orders, so comparing the two shows whether one kind of device opens the page often and orders less. **Can I get this into a spreadsheet?** Yes. **Copy table** on any tab puts its rows on your clipboard, ready to paste. The CLI prints the same counts as JSON. **How up to date is it?** The report counts an order as soon as its payment goes through, and the page reloads its figures every 20 seconds while you have it open. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/audience-insights) - [Understand who buys tickets to your event](https://www.ticketfairy.com/guides/read-your-audience-demographics) - [See how visitors find your event page](https://www.ticketfairy.com/guides/see-how-visitors-find-your-event-page) - [What can you find out about the people who buy your tickets?](https://www.ticketfairy.com/guides/what-you-can-learn-about-your-ticket-buyers) - [See how your ticket sales are going](https://www.ticketfairy.com/guides/check-your-sales) - [Track which promotion sells your tickets](https://www.ticketfairy.com/guides/track-which-promotion-sold-your-tickets) - [See which team members sell your tickets](https://www.ticketfairy.com/guides/see-which-team-members-sell-your-tickets) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/audience-insights) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)