---
title: "See which event pass holders have arrived and send a pass again | Ticket Fairy Guides"
description: "See when and how each accreditation pass holder arrived, from the desk hand-over, a staff gate or the door scanner, and how many of each group have arrived. Send a pass email again to anyone who cannot find theirs."
canonical: "https://www.ticketfairy.com/guides/see-which-pass-holders-have-arrived-and-send-a-pass-again"
---

# See which event pass holders have arrived and send a pass again | Ticket Fairy Guides

1. [Ticket Fairy](https://www.ticketfairy.com/)
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3. See which event pass holders have arrived and send a pass again

Running the production

# See which event pass holders have arrived and send a pass again

On build and show days, accreditation managers get asked the same questions again and again: has the crew from this supplier arrived, and can you send my pass again? The arrivals on the passes list answer the first, and sending the pass again from its record answers the second in seconds.

See when and how each accreditation pass holder arrived, from the desk hand-over, a staff gate or the door scanner, and how many of each group have arrived. Send a pass email again to anyone who cannot find theirs.

For:  Tracking who has arrived with an accreditation pass

Takes:  4 minutes

- [Open the passes](#step-1)
- [Show who has not arrived yet](#step-2)
- [Arrival from desk, gate or door](#step-3)

## Before you start

- You are an owner, admin or producer on the event. The event's **Operations** page opens for those roles only.
- The passes are issued.

1. ## Open the passes

   Open the event, select **Operations**, then select **Accreditation** in the list of sections.

   **Note:** Each issued pass says when its holder arrived and how, or **Not seen arriving yet**. **Groups and allowances** counts how many of each group have arrived.
          ![Ticket Fairy passes list of a festival, with when each issued pass holder arrived, the Arrived filter and each group's arrivals](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--arrivals.png)    Who has arrived, on the passes list.
2. ## Show who has not arrived yet

   In **Arrived**, choose **Not arrived yet**.

   **Note:** Choose a group too, such as an outside team's crew, to see who from it is still to come.

## Arrival from desk, gate or door

A holder has arrived at the first of these: their pass is given out at the desk, it is let in at a staff gate, or its ticket is scanned in at the door. The list says which one and when. Nothing is marked by hand, so a pass never scanned or given out shows as not seen arriving yet.

## Try these steps on your own event

Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call.

    Your email address    [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Or have it done for you

Fai lists who has arrived and who has not, counts the arrivals of each group, and sends a pass email again after you confirm.

### In your dashboard, with Fai

How many of the Northern Bars crew have arrived at \<EVENT NAME\>?

## Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

   [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

No setup fees. No required monthly ticketing fee. No credit card required.

## Send a pass again

1. ### Open the pass

   Select the person in the passes list.

   **Note:** An issued pass says when and how its holder arrived.
          ![Ticket Fairy issued crew pass, arrived at a staff gate, with the button to send the pass again](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--pass-arrived.png)    An issued pass that has arrived.
2. ### Send it again

   Select **Send the pass again**, then select **Send again**.

   **Note:** The pass email goes again to the address it was issued to, and the first one still works. The message then names the address it went to.
          ![Ticket Fairy question to send a crew member's pass again, to the address it was issued to](https://www.ticketfairy.com/embeds/posters/marketing-event-small-items--send-again.png)    Sending a pass again.

Fai sends a pass email again to the address it was issued to, after you confirm.

### In your dashboard, with Fai

Send Jane Doe's crew pass for \<EVENT NAME\> again, she cannot find the email

## Questions you might have

How often can I send a pass again?:  Wait two minutes between sends, and send one pass at most five times a day. After that, check the email address with the holder first.

What if the email address is wrong?:  Sending again goes to the same address. To send it somewhere else, cancel the pass, change the email, then issue it again.

Which passes can be sent again?:  An issued pass with an email address. A pass waiting for approval, declined or cancelled has nothing to send.

Does every send show on the pass?:  Yes. Each send is in the pass's history with who sent it and when.

## Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

   [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## Related guides

- [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)
- [Issue accreditation passes for your event](https://www.ticketfairy.com/guides/issue-accreditation-passes-for-your-event)
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- [Check accreditation passes in and out at your event staff gates](https://www.ticketfairy.com/guides/check-passes-in-and-out-at-your-staff-gates)
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- [Let outside teams name their own people for event passes](https://www.ticketfairy.com/guides/let-outside-teams-name-their-own-people-for-passes)
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- [Recruit volunteers for your event](https://www.ticketfairy.com/guides/recruit-volunteers-for-your-event)
- [Approve or decline accreditation requests for your event](https://www.ticketfairy.com/guides/approve-or-decline-accreditation-requests-for-your-event)
- [Give your event volunteers their own page and track their hours](https://www.ticketfairy.com/guides/give-volunteers-their-own-page-and-track-hours)
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- [Run a safety induction for everyone who works your event](https://www.ticketfairy.com/guides/run-a-safety-induction-for-everyone-who-works-your-event)
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- [Charge outside teams for the crew meals they eat at your event](https://www.ticketfairy.com/guides/charge-outside-teams-for-their-crew-meals)
- [Check in attendees and print name badges at your event registration desk](https://www.ticketfairy.com/guides/check-in-attendees-and-print-badges-at-registration)
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- [Handle trader requests to move pitch at your event](https://www.ticketfairy.com/guides/handle-trader-requests-to-move-pitch)
- [Show now and next on screens backstage and at the side of the stage](https://www.ticketfairy.com/guides/show-now-and-next-on-backstage-screens)
- [Add your run of show to your team's calendars](https://www.ticketfairy.com/guides/add-your-run-of-show-to-your-teams-calendars)
- [Show each act their whole stay and what changed](https://www.ticketfairy.com/guides/show-each-act-their-whole-stay-and-what-changed)
- [See why tickets and passes were refused at the door](https://www.ticketfairy.com/guides/see-why-tickets-and-passes-were-refused-at-the-door)
- [Add shifts to your event rota from a spreadsheet](https://www.ticketfairy.com/guides/add-shifts-to-your-event-rota-from-a-spreadsheet)
- [Add everyone who sends your event form to your volunteers, traders or crew](https://www.ticketfairy.com/guides/add-form-applicants-to-your-event-teams)
- [Every Ticket Fairy guide](https://www.ticketfairy.com/guides)

## Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

  [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo)

## Sell tickets with Ticket Fairy

Everything in these guides is in your dashboard from the day you sign up.

- Set up your event in minutes
- Free events are free
- Fai, your co-pilot, is built in

 [Create a free account](https://manage.ticketfairy.com/welcome)

No setup fees. No required monthly ticketing fee. No credit card required.

## See it on a call

Book a demo and we will show you how Ticket Fairy handles your kind of event.

 [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features)

### Tips for selling more tickets

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---

This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) · [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)