--- title: "See which team members sell your tickets | Ticket Fairy Guides" description: "Use the brand Promoters report to compare every team member's referred visits and credited sales across all your events, and see who is selling the most, who has slowed down and who never shared a link." canonical: "https://www.ticketfairy.com/guides/see-which-team-members-sell-your-tickets" --- 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. See which team members sell your tickets Understanding your event reports # See which team members sell your tickets Street teams, resident DJs and venue staff all share links for an event brand, and only some of those links bring in sales. You can compare everyone's referred visits and credited sales across all your events at once, so you know who to back, who to bring onto the brand team and who has gone quiet. Fai, your AI teammate, can check sales, update your event or change a ticket when you ask. Takes: 9 minutes ## Your Promoters page - [Start with the whole team](#step-1) - [Act on what stands out](#step-2) - [Open a team member](#step-3) - [Narrow the report to a period or a group of events](#step-4) ## Before you start - You have an owner or admin role for the brand, the same roles you need to open the **Team** page. - At least one team member has shared their promoter link, or at least one order has been credited to a team member. Every team role counts, including door staff and people who have since left the team. - ## Start with the whole team Open your brand and go to **Promoters**. The report starts with **All events** and **All time**, so the four figures at the top add up every team member across every event under the brand: how many people are or were on the team, the tickets and revenue that came through their links, and the visits they referred. Below them, **What stands out** lists the insights and **Team members** ranks everyone by tickets. **Note:** A sale counts for a team member when the buyer arrived through that person's promoter link and the person was on the brand, event or tour team when the order was placed. This is the same crediting as each event's **Sales by Promoter** tab, added up across the brand. Tracking links measure a channel rather than a person and are not included here. Revenue is shown in your brand's home currency, with sales in other currencies converted; the exact amount in each currency is listed beside it. ![The brand Promoters page for all events, with the team totals, the insights and the ranked team member table](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--overview.png) *Brand, Promoters, All events.* - ## Act on what stands out Read **What stands out** from the top. Each insight names the people behind it and shows the figures it rests on. **Ready for the brand team** lists people who are only on individual event teams but have sold on two or more of your events; select **Add to the brand team** to open the Team page and invite them, so they're on every new event without another invitation. **On the rise** and **Slowing down** compare the last 90 days with the 90 days before. **Has not shared a link yet** lists current members with no visits and no sales. **A recent seller has left the team** shows people who sold in the last 90 days and have since left. **Sales depend on a few people** warns you when three members bring in most of the tickets. Select a name to open that person, or select **Ask Fai about this** to have Fai weigh the report up for you. **Note:** The insights are calculated from the same figures as the table, so nothing appears in one that you cannot check in the other. When the whole team sold nothing in the last 90 days, nobody is marked as slowing down: a brand between seasons is quiet, not in decline. ![The What stands out section of the brand Promoters report, with each insight, the team members behind it and the Add to the brand team action](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--insights.png) *Promoters, What stands out.* - ## Open a team member Select a row in **Team members**, or a name in an insight, to open that person. The section shows their visits, tickets, revenue and conversion rate for the period, then **Team history**: every brand, event or tour team they hold or held, with the role, when they joined and, where it applies, when they were removed. **Results by event** splits their visits and sales by event and says whether they are on that event's team. Use **Open the Team page** when you decide to change their role. **Note:** If someone is only on event teams and has sold on two or more of your events, you see a hint here to add them to the brand team, which puts them on every new event automatically. A team member whose account has been removed still appears, with their sales but without a name or email. ![A team member opened from the brand Promoters report, showing their totals, team history and results by event](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--member-detail.png) *Promoters, a team member opened.* - ## Narrow the report to a period or a group of events Use **Time period** to switch between all time and the last 30, 90 or 365 days. Use **Show team results for** to keep the whole brand or narrow it to **An event series**, **Specific events**, **One venue**, **Events in a city** or **Events in a country**. These are the same choices as the brand **Geographics** report, so when you compare the two reports, they cover the same events. Above the table, the **Show members who are** choices keep only the brand team, only people on event teams, or only people no longer on the team. **Note:** The period changes the visits and sales you see. The rising and slowing signals always compare the last 90 days with the 90 before, whatever period you choose. A member of your team with no results in the chosen period stays in the table with zeros, so you can still see who was on the team. Ticket Fairy staff are the exception: they are listed only when they referred visits or sold tickets themselves. ![The Show team results for menu open above the brand Promoters report, with the time period choices and the prompt to choose events](https://www.ticketfairy.com/embeds/posters/marketing-brand-promoters--filters.png) *Promoters, Show team results for and Time period.* ## Or have it done for you Ask Fai to read the brand Promoters report for you. She can name the people behind each insight, compare two team members, narrow the report to a period or a group of events, and, with your confirmation, invite the person she recommends to the brand team. ### In your dashboard, with Fai ``` Look at our brand's Promoters report for the last 90 days, tell me which event-level promoters should join the brand team and why, and who has stopped selling ``` ## Questions you might have **Which people appear in this report?** Everyone who holds or has held a team role on the brand, on one of its events or on a tour that includes one of its events, with any role, plus anyone whose team role was removed after orders had been credited to them. Members added through a collective are reported on the Collectives page instead. Ticket Fairy staff on your team appear only when they referred visits or sold tickets themselves, so the report stays about your own team. The **Team status** column separates the brand team, people on event teams only, and people no longer on the team. **Why does a team member with the Door Staff or Stats role have sales?** A sale is credited to whoever's promoter link the buyer arrived through, as long as that person was on the team when the order was placed. The role does not change this, so a door staff member who shared their link is credited in the same way as a promoter. **Why are the tickets here different from the Sales by Promoter tab on one event?** Both count the same way, and the same way as promoter commission: one for each ticket a buyer still holds, on paid, resold and partly refunded orders. A refunded ticket leaves both figures, a resold ticket stays with the promoter who sold it first, and a ticket bought on resale is not counted again. Revenue includes paid guests on a table booking, even guests added later, and takes off any money refunded on a ticket the buyer kept. This report adds up every event under the brand for the period you chose, and it still lists people who have left the team, who no longer appear on the event tab. **Why are some tickets marked as earning no commission?** Once you set up commission for your promoters, the report marks the tickets that earn no commission: free tickets, and orders a promoter placed for themselves. They stay in the tickets and revenue so your figures do not change, and the **Commission** tab on the Team page shows what each promoter has earned. **What does Ready for the brand team mean?** The person is only on individual event teams but has sold tickets on at least two of your events. Adding them to the brand team on the Team page gives them every new event automatically, so you do not need to invite them to each new event. **What counts as rising or slowing down?** It compares each person's tickets in the last 90 days with the 90 days before. A team member who sold at least five tickets recently and at least half as many again as before is on the rise. A team member who sold at least five tickets in the earlier period and half or fewer recently, while the rest of the team kept selling, is slowing down. **Why does a former team member have recent sales?** The sales were credited while the person was still on the team. Once they're removed from the team, sales through their link no longer count for them. A recent seller who has left is worth a second look: if they weren't meant to leave, invite them back from the Team page. **My events sell in more than one currency. Which currency does the report use?** Revenue is shown in your brand's home currency, taken from the brand's country, with sales in other currencies converted at the latest exchange rate we have. Use the currency choice next to the time period to see every figure in any currency your events have sold in instead. The exact amount in each currency is always listed beside the converted figure. If we have no exchange rate for a currency, the report names that currency instead of adding it in. **Are tracking links included?** No. A tracking link measures a placement, such as a post or a poster, and belongs to nobody, so its sales appear on the event's **Tracking Links** page. This report is about people, and shows the orders credited to each team member. **Can Fai read this report and invite a team member for me?** Yes. Ask in ordinary language. Fai reads the same figures and insights, can narrow them to a period or a group of events, and can compare two team members. When you agree with her recommendation, she invites the person to the brand team after you confirm. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/promoters-and-sales-teams) - [See where your event audiences are strongest](https://www.ticketfairy.com/guides/see-where-your-event-audiences-are-strongest) - [Understand your event's referral results](https://www.ticketfairy.com/guides/read-your-referral-results) - [See how visitors find your event page](https://www.ticketfairy.com/guides/see-how-visitors-find-your-event-page) - [Set commission for your promoters](https://www.ticketfairy.com/guides/set-commission-for-your-promoters) - [Compare ticket sales across all your events](https://www.ticketfairy.com/guides/compare-ticket-sales-across-your-events) - [See how your ticket sales are going](https://www.ticketfairy.com/guides/check-your-sales) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Start free with unlimited events and no monthly fee, and choose a paid plan when you need more. - Set up your event in minutes - Free events are free - Fai, your AI teammate, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No monthly fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/features/promoters-and-sales-teams) ### Tips for selling more tickets Practical advice from working event organizers, and every new guide as it is published. We respect your privacy. 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