Set up ticketing for a multi-day festival

Create a ticket category for each class

Open Ticket Categories on your Tickets page and click Create, then enter the name your buyers will recognise in Category Name, such as General Admission or VIP.

Note: A class is a ticket category, and it has to exist before you can assign ticket tiers to it. This is what turns a list of ticket types into the GA and VIP sections your buyers see.

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Leave Resale Type on Current Tier

Leave Resale Type on Current Tier.

Note: This field affects one kind of resale: a ticket bought through a waiting-list invitation on an event running the categorised waiting list. Every other resale keeps the tier the ticket was bought as; the full rule is in the ticket categories guide.

Create a ticket type for each release

Create early bird, first release, second release and final release as separate ticket types, and set the Ticket Category on each one to its class.

Note: A tier left on No category still sells, but buyers see it outside its class.

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Set a price and allocation for each release

Give each release tier its own allocation and price, so the price can rise as the festival gets closer.

Set a sale window on every release

Set a sale window on every release, and keep the later ones hidden until their turn.

Choose when each hidden release appears

For each hidden release, choose either when the previous ticket type sells out or at a specific time, whichever comes first.

Note: That one choice covers both ways the next price release can open: the date arrives, or early bird sells out early. Pick the date-only option and a release that sells out at midday leaves nothing on sale until the next release date.

Set the door times on each day's tickets

Open each day ticket, scroll to Options, turn on This ticket has different door times, then set Door opens and Last entry to that day.

Note: Without these, a ticket works for the whole run, so a Saturday ticket scans in on Sunday. A category groups what a buyer sees; the door checks these two times.

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Leave your full-run tickets on the event's own times

Open each full-run ticket and check This ticket has different door times is off. The ticket then opens and closes with the event rather than with one day of it.

Note: With the toggle off, the ticket uses the event's opening and closing dates. For one entry each day, turn on Tickets can be scanned multiple times per event, choose Day and set Max Scans to 1.

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Add camping, parking and travel as add-ons

Put everything that is not admission in add-ons: camping, campervan permits, parking, meal packages, VIP upgrades. The buyer picks them in the same checkout, so a festival weekend is one order rather than three.

Note: Create each add-on once for the whole event rather than one per day, so a buyer books a pitch for the weekend in a single row. Where an add-on comes in sizes or options, use variants rather than a separate add-on for each.

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Turn on names required

Open your anti-scalping and fraud settings and turn on names required, so each ticket shows the attendee name rather than only the buyer.

Note: Turn on name checks with it, and the door checks the name on the ticket against the person holding it.

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Turn on the ID requirement

Turn on the ID requirement in the same place. It is a separate setting, and it is the one that puts "bring a valid photo ID" in the email your attendees get.

Note: Without it your door team has a name on a ticket and no way to check that the person holding it is that person.

Turn resale on

Turn resale on. A buyer who cannot attend can then resell an unused ticket through your event page rather than through a tout, and the new buyer pays the same price as everyone else, so there is no margin in touting it.

Note: The original code stops working and the new buyer gets a ticket in their own name, so your door team can reject the old code and scan the replacement.

Tell your buyers about the resale fee

Tell sellers about the resale fee on your event page before they list a ticket. Outside India, switching resale on puts a 10% resale fee on each resale.

Note: We refund the ticket price in full and charge the resale fee separately to the original card.

Check your event page the way a buyer sees it

Open your event page in a private browser window. Only the current release should show an available price, and your add-ons should sit under the tickets.

Note: A later release stays off the page until the one before it sells out or its time arrives, so it is correct to see nothing where tier two will appear.