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Integrations

Send your ticket buyers and orders to Hive

Venues and promoters who run their fan marketing in Hive connect it to a brand once. Each ticket buyer then lands in your Hive account with the order they placed, so your next campaign reaches the people who bought.

Connect Hive to a brand with your Hive account ID, and each ticket buyer on that brand's events joins your Hive account with their order, in a Hive segment for one event when you choose one.

For
Adding your ticket buyers and their orders to Hive
Takes
5 minutes

Before you start

  • You're an owner or admin of the brand. If the Hive card is missing from Integrations, ask an owner or an admin.
  • You have a Hive account and know its account ID.

  1. Open the Hive card

    Open your brand, select Integrations and scroll to Purchase & sign-up capture.

    Ticket Fairy Hive card on the Integrations page, with the Hive account ID field and Save, marked Not connected
    Brand, Integrations, Purchase & sign-up capture.

  2. Enter your Hive account ID

    Enter the ID from your Hive account in Hive account ID.

  3. Save the ID

    Select Save. The card changes to Connected and Hive saved. appears.

  4. Ask Hive to whitelist Ticket Fairy

    Email Hive at [email protected] and ask them to whitelist Ticket Fairy on your Hive account.

    Note: Your buyers reach your Hive account once Hive has done this.

The buyer details Hive receives

When a buyer's order confirmation page opens, Ticket Fairy passes the buyer and their order to your Hive account. Hive receives the details the buyer entered at checkout, such as their name, email, phone number and address, with the order number, the amount paid and the event's name, dates, link, artwork and venue.

Note: When you hide the venue from customers, Hive receives the venue's city and country without its name.

  1. Check the first buyer arrived

    Buy a test ticket with an email address you control, wait for the order confirmation page, then look for that buyer in your Hive account.

    Note: Hive receives the buyers whose confirmation page opens after you save the ID, so earlier buyers aren't in it.

Or have it done for you

Fai can save the Hive account ID on a brand, and she asks for your approval before she saves it. Asking Hive to whitelist Ticket Fairy is an email you send yourself.

In your dashboard, with Fai

Connect Hive on <BRAND NAME> with the account ID <HIVE ACCOUNT ID>, and ask me before you save it

Let Fai do it for you

Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above.

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No setup fees. No required monthly ticketing fee. No credit card required.

Add one event's buyers to a Hive segment

  1. Open the event's Advanced Options

    Open the event, select Settings and scroll to Advanced Options.

    Note: You need an owner or admin login on the event. If Settings is missing from your event menu, ask an owner or an admin.

    Ticket Fairy event Advanced Options with the tracking code fields and Hive Segment for this event filled in above Save Advanced Options
    Event, Settings, Advanced Options.

  2. Enter the segment

    Enter the Hive segment in Hive Segment for this event.

    Note: The field shows once the brand has a Hive account ID saved.

  3. Save the segment

    Select Save Advanced Options. Successfully updated advanced options appears.

    Note: Buyers of this event then join that segment in Hive, and every other event on the brand keeps sending buyers without one.

Fai can open the event's Settings page, where you enter the segment.

In your dashboard, with Fai

Open the settings page for <EVENT NAME>

Turn Hive off

  1. Clear the Hive account ID

    On the Hive card, delete the ID in Hive account ID, then select Turn off.

  2. Confirm turning Hive off

    Select Turn off in the confirmation. The card changes to Not connected.

    Note: Ticket Fairy stops sending new buyers, and the buyers already in Hive stay there. Enter the ID again to turn it back on.

Fai can turn Hive off for a brand after you approve the change.

In your dashboard, with Fai

Turn off Hive on <BRAND NAME>, and ask me before you save it

Questions you might have

Why are no buyers arriving in Hive?
Check that Hive has whitelisted Ticket Fairy on your account, and that the ID on the Hive card matches your account ID in Hive. A buyer arrives when their order confirmation page opens, so orders placed before you saved the ID don't appear.
Can I send one event's buyers to a different Hive account?
No. Hive is set for the whole brand. To keep one event's buyers apart in that account, give the event its own segment under Advanced Options.
Why can't I see the Hive card?
The Hive card shows for brand owners and admins. A marketing team member sees Integrations without it, so ask an owner or an admin to enter the ID.
Why does the Hive card say someone else changed it?
Someone else changed this while you were editing. means a teammate saved the Hive card while you had it open. Select Load latest to see what they saved before you save yours.

Still have a question?

Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself.

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Related guides

Do this on your own event

Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call.

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