# Send your ticket buyers and orders to Hive | Ticket Fairy Guides 1. [Ticket Fairy](https://www.ticketfairy.com/) 2. [Guides](https://www.ticketfairy.com/guides) 3. Send your ticket buyers and orders to Hive Integrations # Send your ticket buyers and orders to Hive Venues and promoters who run their fan marketing in Hive connect it to a brand once. Each ticket buyer then lands in your Hive account with the order they placed, so your next campaign reaches the people who bought. Connect Hive to a brand with your Hive account ID, and each ticket buyer on that brand's events joins your Hive account with their order, in a Hive segment for one event when you choose one. For: Adding your ticket buyers and their orders to Hive Takes: 5 minutes - [Open the Hive card](#step-1) - [Enter your Hive account ID](#step-2) - [Save the ID](#step-3) - [Ask Hive to whitelist Ticket Fairy](#step-4) - [The buyer details Hive receives](#step-5) - [Check the first buyer arrived](#step-6) ## Before you start - You're an owner or admin of the brand. If the Hive card is missing from **Integrations**, ask an owner or an admin. - You have a Hive account and know its account ID. 1. ## Open the Hive card Open your brand, select **Integrations** and scroll to **Purchase & sign-up capture**. ![Ticket Fairy Hive card on the Integrations page, with the Hive account ID field and Save, marked Not connected](https://www.ticketfairy.com/embeds/posters/marketing-brand-integrations--hive.png) Brand, Integrations, Purchase & sign-up capture. 2. ## Enter your Hive account ID Enter the ID from your Hive account in **Hive account ID**. 3. ## Save the ID Select **Save**. The card changes to **Connected** and "Hive saved." appears. 4. ## Ask Hive to whitelist Ticket Fairy Email Hive at hello@hive.co and ask them to whitelist Ticket Fairy on your Hive account. **Note:** Your buyers reach your Hive account once Hive has done this. ## The buyer details Hive receives When a buyer's order confirmation page opens, Ticket Fairy passes the buyer and their order to your Hive account. Hive receives the details the buyer entered at checkout, such as their name, email, phone number and address, with the order number, the amount paid and the event's name, dates, link, artwork and venue. **Note:** When you hide the venue from customers, Hive receives the venue's city and country without its name. 5. ## Check the first buyer arrived Buy a test ticket with an email address you control, wait for the order confirmation page, then look for that buyer in your Hive account. **Note:** Hive receives the buyers whose confirmation page opens after you save the ID, so earlier buyers aren't in it. ## Try these steps on your own event Create a free account, build your event and follow the steps above in your own dashboard. It takes a few minutes and you do not need to book a sales call. Your email address [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Or have it done for you Fai can save the Hive account ID on a brand, and she asks for your approval before she saves it. Asking Hive to whitelist Ticket Fairy is an email you send yourself. ### In your dashboard, with Fai Connect Hive on \ with the account ID \, and ask me before you save it ## Let Fai do it for you Fai works inside your Ticket Fairy dashboard. Create your account, open Fai and paste the prompt above. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) No setup fees. No required monthly ticketing fee. No credit card required. ## Add one event's buyers to a Hive segment 1. ### Open the event's Advanced Options Open the event, select **Settings** and scroll to **Advanced Options**. **Note:** You need an owner or admin login on the event. If **Settings** is missing from your event menu, ask an owner or an admin. ![Ticket Fairy event Advanced Options with the tracking code fields and Hive Segment for this event filled in above Save Advanced Options](https://www.ticketfairy.com/embeds/posters/marketing-event-advanced-options--hive-segment.png) Event, Settings, Advanced Options. 2. ### Enter the segment Enter the Hive segment in **Hive Segment for this event**. **Note:** The field shows once the brand has a Hive account ID saved. 3. ### Save the segment Select **Save Advanced Options**. "Successfully updated advanced options" appears. **Note:** Buyers of this event then join that segment in Hive, and every other event on the brand keeps sending buyers without one. Fai can open the event's Settings page, where you enter the segment. ### In your dashboard, with Fai Open the settings page for \ ## Turn Hive off 1. ### Clear the Hive account ID On the Hive card, delete the ID in **Hive account ID**, then select **Turn off**. 2. ### Confirm turning Hive off Select **Turn off** in the confirmation. The card changes to **Not connected**. **Note:** Ticket Fairy stops sending new buyers, and the buyers already in Hive stay there. Enter the ID again to turn it back on. Fai can turn Hive off for a brand after you approve the change. ### In your dashboard, with Fai Turn off Hive on \, and ask me before you save it ## Questions you might have Why are no buyers arriving in Hive?: Check that Hive has whitelisted Ticket Fairy on your account, and that the ID on the Hive card matches your account ID in Hive. A buyer arrives when their order confirmation page opens, so orders placed before you saved the ID don't appear. Can I send one event's buyers to a different Hive account?: No. Hive is set for the whole brand. To keep one event's buyers apart in that account, give the event its own segment under **Advanced Options**. Why can't I see the Hive card?: The Hive card shows for brand owners and admins. A marketing team member sees **Integrations** without it, so ask an owner or an admin to enter the ID. Why does the Hive card say someone else changed it?: "Someone else changed this while you were editing." means a teammate saved the Hive card while you had it open. Select **Load latest** to see what they saved before you save yours. ## Still have a question? Book a demo and we will answer it on a call, on your kind of event. Or create your account and see it for yourself. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## Related guides - [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/marketing-platform-integrations) - [Send your ticket buyers to Laylo](https://www.ticketfairy.com/guides/send-your-ticket-buyers-to-laylo) - [Sync your ticket buyers to Mailchimp](https://www.ticketfairy.com/guides/sync-buyers-to-mailchimp) - [Can ticket buyers join your email list automatically?](https://www.ticketfairy.com/guides/add-ticket-buyers-to-your-email-list) - [Email the people who bought tickets to your event](https://www.ticketfairy.com/guides/email-your-buyers) - [Every Ticket Fairy guide](https://www.ticketfairy.com/guides) ## Do this on your own event Create your account, build your event and follow the steps in your own dashboard. You do not need to book a sales call. [Create a free account](https://manage.ticketfairy.com/welcome) [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) ## Sell tickets with Ticket Fairy Everything in these guides is in your dashboard from the day you sign up. - Set up your event in minutes - Free events are free - Fai, your co-pilot, is built in [Create a free account](https://manage.ticketfairy.com/welcome) No setup fees. No required monthly ticketing fee. No credit card required. ## See it on a call Book a demo and we will show you how Ticket Fairy handles your kind of event. [Book a demo](https://www.ticketfairy.com/event-ticketing/book-a-demo) [More ways to use Ticket Fairy](https://www.ticketfairy.com/event-ticketing/marketing-platform-integrations) ### Tips for selling more tickets Practical advice from organisers who sell out, and every new guide as it is published. We respect your privacy. Unsubscribe anytime. --- This page is on Ticket Fairy, a ticketing, marketing and operations platform for live events and the venues that host them: festivals, club nights, concerts, conferences and tours, and night clubs, beach clubs and concert venues. It grows revenue with fan rewards that turn an audience into a sales channel, and runs the money side with payments and payouts, Vault business banking, and working capital advanced against ticket sales. [How Ticket Fairy ticketing works](https://www.ticketfairy.com/event-ticketing) ยท [Ticket Fairy for AI assistants](https://www.ticketfairy.com/llms.txt)